5 réponses à ce sujet

[UK-Snare]

 OK
here is my issue, i had two accounts and brought dragon age origins for the pc, ps3 and xbox, addicted much....
i also brought many add on packs.
my issue is that all platforms are ok except the ps3 platform missing DLC in game, but it shows on my bioware entitlement. 
dealing with live chat getting passed from one person to the next over a 5 day period, over 14 hours in live chat, grrrr there so slow, trying to get some resolve i get this 

[img]http://support.ea.com/euf/rightnow/optimized/1300285934/themes/ea_com/images/chat_enduser_message.png/bmi_orig_img/chat_enduser_message.png[/img] Andrew Barber: so what your saying is there is nothing you can do[img]http://support.ea.com/euf/rightnow/optimized/1300285934/themes/ea_com/images/chat_agent.png[/img] Anthony H.: Yes.
[img]http://support.ea.com/euf/rightnow/optimized/1300285934/themes/ea_com/images/chat_enduser_message.png[/img] Andrew Barber: il call EA 
[img]http://support.ea.com/euf/rightnow/optimized/1300285934/themes/ea_com/images/chat_enduser_message.png[/img] Andrew Barber: 
0870 243 2435
[img]http://support.ea.com/euf/rightnow/optimized/1300285934/themes/ea_com/images/chat_enduser_message.png[/img] Andrew Barber: that number right
[img]http://support.ea.com/euf/rightnow/optimized/1300285934/themes/ea_com/images/chat_enduser_message.png[/img] Andrew Barber: i could get a refund but i dont want to i want the dlc
[img]http://support.ea.com/euf/rightnow/optimized/1300285934/themes/ea_com/images/chat_agent.png[/img] Anthony H.: Yes. That number is right. They have even less access than I do, and will be unable to assist you, good luck.

how nice is he . And he said he was the manager

look what else he says

 [img]http://support.ea.com/euf/rightnow/optimized/1300285934/themes/ea_com/images/chat_agent.png/bmi_orig_img/chat_agent.png[/img] Anthony H.: It appears that you are on the verge of abusing the chat system. I am going to ask you not to contact us for this issue. If you have other issues we will happily help you with those, but if you continue to abuse our chat action will be taken against your account.[img]http://support.ea.com/euf/rightnow/optimized/1300285934/themes/ea_com/images/chat_enduser_message.png/bmi_orig_img/chat_enduser_message.png[/img] Andrew Barber: how am i abusing it
[img]http://support.ea.com/euf/rightnow/optimized/1300285934/themes/ea_com/images/chat_enduser_message.png/bmi_orig_img/chat_enduser_message.png[/img] Andrew Barber: ?
[img]http://support.ea.com/euf/rightnow/optimized/1300285934/themes/ea_com/images/chat_enduser_message.png/bmi_orig_img/chat_enduser_message.png[/img] Andrew Barber: i was asked to contact back
[img]http://support.ea.com/euf/rightnow/optimized/1300285934/themes/ea_com/images/chat_agent.png/bmi_orig_img/chat_agent.png[/img] Anthony H.: We have no codes. 
[img]http://support.ea.com/euf/rightnow/optimized/1300285934/themes/ea_com/images/chat_enduser_message.png/bmi_orig_img/chat_enduser_message.png[/img] Andrew Barber: i paid for these
[img]http://support.ea.com/euf/rightnow/optimized/1300285934/themes/ea_com/images/chat_enduser_message.png/bmi_orig_img/chat_enduser_message.png[/img] Andrew Barber: and they are not working

disgusting behaviour
digusting service
dont buy ea games if u want support or some kind of fix

my issue stays the same nothings been fixed


Leliana's Song
Warden's Keep
Guildmaster's Belt
Battledress of the Provocateu

paid for - shows fine on site
can not dlc in game
followed all steps troubleshooting
deleted everything - reinstalled updated deleted cookies.
sony said they havent linked the add ons correctly
madness


my psn is ELITE-Snare
feel free to add me - for Black Ops + MW2

Modifié par UK-Snare, 18 mars 2011 - 06:35 .

[BTCentral]

Live chat usually can often have the lowest level of support personnel manning it - this may not be the case for all companies, but with the likes of EA it would not supprise me if it is the case.

You would be much better off submitting a support ticket and then if the person that replies can not help ask just ask for it to be escallated to a higher level or for the manager to take a look at your problem.

For Category you will want to select Account/Registration, and then Product Registration - click the "Continue with Email" button not "Live Chat"!

EA support can be very variable depending on who actually looks into your issue, some of the issues I have had have been resolved within minutes (for example my most recent one), some within weeks - but any issues I have had in the past did get resolved eventually.

Something I always recommend when dealing with support staff is make sure you are polite. Yes, problems can be very fustrating but if you are rude generally support staff will be much less inclined to want to actually help you out.

Good luck!

Modifié par BTCentral, 18 mars 2011 - 07:49 .

[UK-Snare]

i was not rude one bit i was upset that because they cant be bothered to resolve the issue they rather just get rid of you by banning you. its stupid. i have been very chilled throughout the whole problem. i am a polite guy always have been. i can understand that they get stressed about things when theres only a few of them working. but thats not my fault.
i have checked something out after a bit of research and i clicked my profile. my pc profiles fine my ps3 says jrnrambo thats not a character ihhave ever made ever and when i click diagnostics it says invalid persona.game combination. i click sync profile and nothing happens

[BTCentral]

UK-Snare wrote...

i have checked something out after a bit of research and i clicked my profile. my pc profiles fine my ps3 says jrnrambo thats not a character ihhave ever made ever and when i click diagnostics it says invalid persona.game combination. i click sync profile and nothing happens

Ask them to remove/reset your PS3 persona on your EA account so that you can relink it - sounds like that should fix your issue.

Modifié par BTCentral, 18 mars 2011 - 09:23 .

[UK-Snare]

i asked them they said the persona doesnt exists and cant remove it and said they couldnt help me, great uh!

[UK-Snare]

my account needs to be wiped and rebuilt, but they cant be bothered.