imported_beer wrote...
Otterwarden wrote...
Why would where your copies sold determine whether or not you customer felt ripped off? My point was you either do some market research (added costs) to judge product reception/satisfaction, or you simply guess. And, any time you piggy back on your customer base to grab at a new market and they feel used, it is not a marketing success in my book. If you feel differently that is fine.
But that is not the point I am making.
I am stating that your assertion that the existing consumer base as a majority feels ripped off is a qualitative take on the situation. If their marketing department calculated a specific segment as the segment they were expanding into (and this is a segment you would measure in part by checking where your copies sold), that is the specific segment you would be measuring in any market research you conduct regarding their satisfaction with the product. Post purchase satisfaction would be part of any modern marketing budget and would not be an additional cost.
You would not guess it on the basis of the reactions of a forum alone because a forum often contains a microcosm of your entire consumer base and even the reaction here is not consistently "I feel ripped off". It might even be evenly split.
I do not know how Bioware does it. I am merely pointing out that there are many information gaps in everyone's assertions, including mine. If this new direction is flawed and led to losses, then Bioware has the most to lose from it. We can buy another game, but it will take a lot of investment for them to create a new franchise. If this is a bad direction and they can prove quantitatively consumer disillusionment, they will either have to change direction or they will end the franchise. Either way it will certainly not be because people protested here, because though people may feel very strongly about their own personal experiences of the game there are many data sources people do not have access to.
When you use terms like "majority", that I did not bring up, and suggestions that we are projecting our own experiences onto the situation you force me into a discourse that becomes polemic. Many of us are simply interested to see how this will play out. The only skin we probably have in the game is the loss of a potential RPG developer. This same company can go on to make great games that we will enjoy, so it is not a doom scenario even if they evolve away from what we enjoy playing.
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