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Amazon offering full refunds on DA2 within first 30 days, even if opened


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#26
Dragoonlordz

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Ravenmyste wrote...

oh good then the cry babies will leave and let the older players enjoy the game.



I'm probably just as old or played just as many Bioware titles as you, I don't like the game. Amazon are doing something I think all retailers should do, if the product as by law 'sale of goods act' are not fit for purpose then I see no problem in people returning for refund which will be hopefully a wake up call to game developers to polish, finished and release a day 1 product that works from the offset. I see this as a good thing. 

But the comment all people complaining about the product are youngsters is wrong, if anything I would say it's the opposite and that it's the long term fanbase and older players who are more annoyed than the younger ones.

Modifié par Dragoonlordz, 26 mars 2011 - 08:45 .


#27
Ravenmyste

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Deylar wrote...

Ravenmyste wrote...
 rude, no what you guys did when the game JUST came out  was rude  and offer no way to fix it or  offer insight  that's rude to complain to a company..{ look at the threads that people didnt register there games and post the crying and  rude comments}

 you can take the  insulting to the threads that came out after some people beat the game and start ed craying about the game sucking and so on sorry you point just be came invalidated sorry but turnabout is fair play..

i will say this again

Go head return the game, please with my blessing  that way the adults that know that  games are not always perfectly made in your image of what perfect game is please return the game and  go away we dont need that stupidty:police:


I don't think I have ever come off that way. I know sometimes my own jokes go afar sometimes. However, I have made myself very clear in saying this game has left feeling on the fence. At some point there are aspects of the game that I enjoy, mostly surface stuff like combat. And at other levels I don't, mostly the in depth and story stuff. 

I don't think my point has become invalidated. It isn't just that one sided. There are people on both sides lobbing fireballs. The people who like the game, such as yourself, come off as rude and insulting. And so do those who hate the game.

It isn't just one sided.


that what the game was supposed to be was taking all  history of the old game and  showing whats going to happen we have two side that lied to each other and trying to fight for survival as anders said

" there can not be any compromise between both sides" they need to end this problem of the chantry being the enity that defines what they can do to each side.. if they  want to get along they need to understand that mages are not all bad and  not all templar are either, some times putting presure on  a person will result of one power going  defend themselves templars was using the fear of the chantry in this game it backfired

so yes you point about is invaildated,  due i can understand why people think it sucks or  was not great game because  there used to seeing something be not told in fast paced storytelling, but  to me it was a great  give them few weeks after me3  comes out then we can see what comes out  after they was pressed and when they fix bugs and such

#28
Ravenmyste

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Dragoonlordz wrote...

Ravenmyste wrote...

oh good then the cry babies will leave and let the older players enjoy the game.



I'm probably just as old or played just as many Bioware titles as you, I don't like the game. Amazon are doing something I think all retailers should do, if the product as by law 'sale of goods act' are not fit for purpose then I see no problem in people returning for refund which will be hopefully a wake up call to game developers to polish, finished and release a day 1 product that works from the offset. I see this as a good thing. 

But the comment all people complaining about the product are youngsters is wrong, if anything I would say it's the opposite and that it's the long term fanbase and older players who are more annoyed than the younger ones.


while i can say  you have to do to show bioware that you dont like the game then do so, but  some the older players i know 40+ enjoyed the game and undestand the story being told{ my [parents are 70ish} AND they played it and they understood what was going on albiet they used  the same exact tones that story felt wasnt completely told, and i agree it not they just broke into unarreast{pardon the spelling messed spellcher doesnt work on bio ware forum if i do a complete  answer}  so you know the civilwar is about to happen. thast whats  is comming and thats what was told in dragon orgins and now we see flashpoint of the presure happening.

so yes they indeed left a cliffhanger but what great  two leaders who both was crazy  and  peaceful enity who word was law is taken out in hostile act so yes the  plot exploded and we have to wait till the next expac

Modifié par Ravenmyste, 26 mars 2011 - 09:07 .


#29
Estelindis

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I confess I find this a tad strange.  I've had a fair few issues with DA2 myself, and I also got my copy from Amazon, but I can't see them refunding the PC version.  With no disk check after the initial authorisation, what's to stop people from sending their copies back and essentially getting Bioware's hard work for free?

yuncas wrote...

Punctuation. A lost art.

Punctuation: a lost art.  :P

Modifié par Estelindis, 26 mars 2011 - 09:05 .


#30
Chaos_1001

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Ravenmyste wrote...

oh good then the cry babies will leave and let the older players enjoy the game.


this ^

*edit*
the highlighted area of this comment should read " more mature" instead of older players.

Modifié par Chaos_1001, 26 mars 2011 - 09:11 .


#31
Serpieri Nei

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eno detah wrote...

Serpieri Nei wrote...

Can you post the link?

I can't even give away DA2. Thank You Amazon.


Go to the Help section via this link after logging in:
https://www.amazon.c...-questions.html

Click the "Choose a Different Order" button if your most recent purchase wasn't DA2 (I purchased mine back in Oct so had to go back 6 months to find it).

I chose the "Problem with an order", then "Defective" option for the reason.

Should be self explanatory from there. :)

edit: PM me this weekend if you have issues; won't be checking much after that.


Got my refund option. Thanx

Will buy the game again when it hits the bargain bin in a week or two. $20 is all that its worth.

#32
Bann Duncan

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So, basically, you're going to redownload the game from EADM and get your money back. Wow.

This is theft, people. I don't care if it's legal - it's wrong.

#33
eno detah

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Serpieri Nei wrote...

Got my refund option. Thanx

Will buy the game again when it hits the bargain bin in a week or two. $20 is all that its worth.


You're most welcome!

#34
Mavkiel

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Bann Duncan wrote...

So, basically, you're going to redownload the game from EADM and get your money back. Wow.

This is theft, people. I don't care if it's legal - it's wrong.


Interesting, you realize that exact arguement could be made againsts the sale of da2 for $60?  Last I checked, I wasnt in the loaning(of cash) business, which is pretty much what I have done with da2. Can't really use it until the next patch. Or I could if I wanted to jump through hoops to avoid friendship bugs and makers sigh messing up my character.

#35
bluewolv1970

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Ravenmyste wrote...

Deylar wrote...

bluewolv1970 wrote...
if only gamestop would do it too, I would return mine tomorrow...


They won't?

Ravenmyste wrote...
oh good then the cry babies will leave and let the older players enjoy the game.


I think its a bit rude to say that. As I feel everyone has a legimate opinion and feeling of a video game. I think its okay for people to express their opinions.

I however, do not approve of someone insulting other people for not liking the game. We can all speak about what we think about a game.

I don't like when people only want to hear good things. You're simply only living in an echo chamber that way.


 rude, no what you guys did when the game JUST came out  was rude  and offer no way to fix it or  offer insight  that's rude to complain to a company..{ look at the threads that people didnt register there games and post the crying and  rude comments}

 you can take the  insulting to the threads that came out after some people beat the game and start ed craying about the game sucking and so on sorry you point just be came invalidated sorry but turnabout is fair play..

i will say this again

Go head return the game, please with my blessing  that way the adults that know that  games are not always perfectly made in your image of what perfect game is please return the game and  go away we dont need that stupidty:police:


Screw you - its not rude to want to return a game that cannot be finished properly do due a large number of bugs in it...it has nothing to do with the quality of the game when working properly, but yeah when I have a 60.00 paperweight since I cannot finish it,  I would return it  tomorrow if I coul...unfortunately I am out 60.00 and cannot play the game but hey poor Bioware blah blah blah...go crawl back into your hole sycophant

Modifié par bluewolv1970, 26 mars 2011 - 09:43 .


#36
VanTesla

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Ravenmyste wrote...

oh good then the cry babies will leave and let the older players enjoy the game.


Oh I would love to play the game if it worked.... After 40 hours my save files become corrupt and I lose all that time, half way before the corruption I gained the slow bug that makes playing on nightmare impossible. DAO files did not register my Witch Hunt save correctly, and Merrill story is bugged. Besides that I was having some fun...

#37
Demx

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Chaos_1001 wrote...

Ravenmyste wrote...

oh good then the cry babies will leave and let the older players enjoy the game.


this ^

*edit*
the highlighted area of this comment should read " more mature" instead of older players.


Even if you add more mature, it still sounds wrong. Probably because it sounds arrogant.

#38
Bann Duncan

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Mavkiel wrote...

Bann Duncan wrote...

So, basically, you're going to redownload the game from EADM and get your money back. Wow.

This is theft, people. I don't care if it's legal - it's wrong.


Interesting, you realize that exact arguement could be made againsts the sale of da2 for $60?  Last I checked, I wasnt in the loaning(of cash) business, which is pretty much what I have done with da2. Can't really use it until the next patch. Or I could if I wanted to jump through hoops to avoid friendship bugs and makers sigh messing up my character.


I honestly don't understand what you're saying. If your native tongue is other than English, feel free to use it; I'm multilingual and I will hopefully be able to understand.

#39
nopho

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Ravenmyste wrote...

 rude, no what you guys did when the game JUST came out  was rude  and offer no way to fix it or  offer insight  that's rude to complain to a company..{ look at the threads that people didnt register there games and post the crying and  rude comments}

 you can take the  insulting to the threads that came out after some people beat the game and start ed craying about the game sucking and so on sorry you point just be came invalidated sorry but turnabout is fair play..

i will say this again

Go head return the game, please with my blessing  that way the adults that know that  games are not always perfectly made in your image of what perfect game is please return the game and  go away we dont need that stupidty:police:


obvious troll is obvious.



@ threadstarter, mind to say what you wrote amazon as reason for refund? bugissues?

#40
Mavkiel

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Bann Duncan wrote...

Mavkiel wrote...

Bann Duncan wrote...

So, basically, you're going to redownload the game from EADM and get your money back. Wow.

This is theft, people. I don't care if it's legal - it's wrong.


Interesting, you realize that exact arguement could be made againsts the sale of da2 for $60?  Last I checked, I wasnt in the loaning(of cash) business, which is pretty much what I have done with da2. Can't really use it until the next patch. Or I could if I wanted to jump through hoops to avoid friendship bugs and makers sigh messing up my character.


I honestly don't understand what you're saying. If your native tongue is other than English, feel free to use it; I'm multilingual and I will hopefully be able to understand.


I will spell things out. "Theft is theft, people. I don't care if it's legal - it's wrong". I can just as easily say marketing this game as a finished product, and selling it for $60 is theft. Therefore, returning the product, and repurchasing it when it actually works as advertised seems very reasonable.

All that being said, I don't consider them selling the game or others returning it as theft. I was just pointing out your specious arguement.

#41
eno detah

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nopho wrote...

@ threadstarter, mind to say what you wrote amazon as reason for refund? bugissues?


Here was the message I included. (Note that I requested the refund via Help->Contact Us vs. just using the built-in refund process, as Amazon's -stated- policy is to not offer refunds on opened software & game items):

"
While I know your stated policy is to not accept returns
on opened games, I would like to ask for an exception in this case.

The game in question, Dragon Age 2 for the PS3, from
Bioware/Electronic Arts, is defective. It causes constant freezing/crashing of
my PS3, and, has other bugs which cause it to be unplayable (these are
well documented on a variety of sites). Despite repeated requests to EA/Bioware
for an update on this issue, they refuse to comment on when a fix will be
furnished (or even acknowledge some of the bugs).

While I would prefer a refund, I'd be more than happy with a credit instead.

Please advise & thanks much for your consideration,
[name redacted]
"

They replied with a nice email which included a link to an RMA for me to print & include with my return, and, a UPS tracking code to track the return (they pay the return freight via UPS or up to $5 if returned via a different carrier).

Modifié par eno detah, 26 mars 2011 - 10:02 .


#42
Bann Duncan

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Mavkiel wrote...

Bann Duncan wrote...

Mavkiel wrote...

Bann Duncan wrote...

So, basically, you're going to redownload the game from EADM and get your money back. Wow.

This is theft, people. I don't care if it's legal - it's wrong.


Interesting, you realize that exact arguement could be made againsts the sale of da2 for $60?  Last I checked, I wasnt in the loaning(of cash) business, which is pretty much what I have done with da2. Can't really use it until the next patch. Or I could if I wanted to jump through hoops to avoid friendship bugs and makers sigh messing up my character.


I honestly don't understand what you're saying. If your native tongue is other than English, feel free to use it; I'm multilingual and I will hopefully be able to understand.


I will spell things out. "Theft is theft, people. I don't care if it's legal - it's wrong". I can just as easily say marketing this game as a finished product, and selling it for $60 is theft. Therefore, returning the product, and repurchasing it when it actually works as advertised seems very reasonable.

All that being said, I don't consider them selling the game or others returning it as theft. I was just pointing out your specious arguement.


I don't know if you know this, but the dollar has dropped in value. The real cost of the game has likely remained the same - in fact, it may even be lower. 

The game is as much a finished product as any game is. It has bugs, but none of them are game-breaking. It's hardly comparable to Fallout: New Vegas' tendancy to crash at random or Mass Effect 2's interaction glitch. The game works fine, is very well-optimized and has been played many a time by thousands of people who have yet to experience the supposed crippling problems you speak of.

I'm calling it as it is. You've registered the game so you still have access to it post-return and are getting your money back while retaining the ability to play. That is theft. 

#43
bluewolv1970

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Bann Duncan wrote...

Mavkiel wrote...

Bann Duncan wrote...

Mavkiel wrote...

Bann Duncan wrote...

So, basically, you're going to redownload the game from EADM and get your money back. Wow.

This is theft, people. I don't care if it's legal - it's wrong.


Interesting, you realize that exact arguement could be made againsts the sale of da2 for $60?  Last I checked, I wasnt in the loaning(of cash) business, which is pretty much what I have done with da2. Can't really use it until the next patch. Or I could if I wanted to jump through hoops to avoid friendship bugs and makers sigh messing up my character.


I honestly don't understand what you're saying. If your native tongue is other than English, feel free to use it; I'm multilingual and I will hopefully be able to understand.


I will spell things out. "Theft is theft, people. I don't care if it's legal - it's wrong". I can just as easily say marketing this game as a finished product, and selling it for $60 is theft. Therefore, returning the product, and repurchasing it when it actually works as advertised seems very reasonable.

All that being said, I don't consider them selling the game or others returning it as theft. I was just pointing out your specious arguement.


I don't know if you know this, but the dollar has dropped in value. The real cost of the game has likely remained the same - in fact, it may even be lower. 

The game is as much a finished product as any game is. It has bugs, but none of them are game-breaking. It's hardly comparable to Fallout: New Vegas' tendancy to crash at random or Mass Effect 2's interaction glitch. The game works fine, is very well-optimized and has been played many a time by thousands of people who have yet to experience the supposed crippling problems you speak of.

I'm calling it as it is. You've registered the game so you still have access to it post-return and are getting your money back while retaining the ability to play. That is theft. 


you are either misinformed or a liar either the Isabella/Sebastion bug is absolutely game breaking...

#44
Speakeasy13

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Ravenmyste wrote...

Deylar wrote...

bluewolv1970 wrote...
if only gamestop would do it too, I would return mine tomorrow...


They won't?

Ravenmyste wrote...
oh good then the cry babies will leave and let the older players enjoy the game.


I think its a bit rude to say that. As I feel everyone has a legimate opinion and feeling of a video game. I think its okay for people to express their opinions.

I however, do not approve of someone insulting other people for not liking the game. We can all speak about what we think about a game.

I don't like when people only want to hear good things. You're simply only living in an echo chamber that way.


 rude, no what you guys did when the game JUST came out  was rude  and offer no way to fix it or  offer insight  that's rude to complain to a company..{ look at the threads that people didnt register there games and post the crying and  rude comments}

 you can take the  insulting to the threads that came out after some people beat the game and start ed craying about the game sucking and so on sorry you point just be came invalidated sorry but turnabout is fair play..

i will say this again

Go head return the game, please with my blessing  that way the adults that know that  games are not always perfectly made in your image of what perfect game is please return the game and  go away we dont need that stupidty:police:

So a few users bothered you by being vocal about their dislike of the game. Therefore ALL people who don't like the game must be childish and immature? Interesting. You sure don't sound like an adult or very mature.

#45
DrGulag

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Bann Duncan wrote...

So, basically, you're going to redownload the game from EADM and get your money back. Wow.

This is theft, people. I don't care if it's legal - it's wrong.


It's really cute how even the  worst customer rights stomping conglomerates have their own defenders. And I am not referring to Bioware.


Customers have to constantly deal with DRM's and other nonsense these days. There is absolutely nothing wrong in getting a refund if you think the product is rushed/unplayable/etc.

Modifié par DrGulag, 26 mars 2011 - 10:40 .


#46
Bann Duncan

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bluewolv1970 wrote...

Bann Duncan wrote...

Mavkiel wrote...

Bann Duncan wrote...

Mavkiel wrote...

Bann Duncan wrote...

So, basically, you're going to redownload the game from EADM and get your money back. Wow.

This is theft, people. I don't care if it's legal - it's wrong.


Interesting, you realize that exact arguement could be made againsts the sale of da2 for $60?  Last I checked, I wasnt in the loaning(of cash) business, which is pretty much what I have done with da2. Can't really use it until the next patch. Or I could if I wanted to jump through hoops to avoid friendship bugs and makers sigh messing up my character.


I honestly don't understand what you're saying. If your native tongue is other than English, feel free to use it; I'm multilingual and I will hopefully be able to understand.


I will spell things out. "Theft is theft, people. I don't care if it's legal - it's wrong". I can just as easily say marketing this game as a finished product, and selling it for $60 is theft. Therefore, returning the product, and repurchasing it when it actually works as advertised seems very reasonable.

All that being said, I don't consider them selling the game or others returning it as theft. I was just pointing out your specious arguement.


I don't know if you know this, but the dollar has dropped in value. The real cost of the game has likely remained the same - in fact, it may even be lower. 

The game is as much a finished product as any game is. It has bugs, but none of them are game-breaking. It's hardly comparable to Fallout: New Vegas' tendancy to crash at random or Mass Effect 2's interaction glitch. The game works fine, is very well-optimized and has been played many a time by thousands of people who have yet to experience the supposed crippling problems you speak of.

I'm calling it as it is. You've registered the game so you still have access to it post-return and are getting your money back while retaining the ability to play. That is theft. 


you are either misinformed or a liar either the Isabella/Sebastion bug is absolutely game breaking...


No, it isn't. I've experienced it and it's really not that grave.

#47
eno detah

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Bann Duncan wrote...
The game is as much a finished product as any game is. It has bugs, but none of them are game-breaking. It's hardly comparable to Fallout: New Vegas' tendancy to crash at random or Mass Effect 2's interaction glitch. The game works fine, is very well-optimized and has been played many a time by thousands of people who have yet to experience the supposed crippling problems you speak of.


You may not know this (as it sounds like you're playing on the PC), but the game has, at least for a non-trivial number of us, frequent freezing issues on the PS3 (there's a 30+ page thread on it). Coupled with the broken DLC (Sebastian - a key element of the Signature Edition), broken Isabella relationship, broken/missing quests, etc, I am unable to complete the game and unwilling to restart after having invested so much time.

Please keep in mind that your experience (like mine) may not be the same experience others are having; please give others the benefit of the doubt rather than insinuating that they are thieves. Thank you.

Bann Duncan wrote...
I'm calling it as it is. You've registered the game so you still have access to it post-return and are getting your money back while retaining the ability to play. That is theft.


At least on the PS3, there is no option that I can find to "fully install the game", i.e., the DVD is required to play. So, while I do have access to my corrupted saves, I cannot continue to play the game.

#48
bluewolv1970

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Bann Duncan wrote...

bluewolv1970 wrote...

Bann Duncan wrote...

Mavkiel wrote...

Bann Duncan wrote...

Mavkiel wrote...

Bann Duncan wrote...

So, basically, you're going to redownload the game from EADM and get your money back. Wow.

This is theft, people. I don't care if it's legal - it's wrong.


Interesting, you realize that exact arguement could be made againsts the sale of da2 for $60?  Last I checked, I wasnt in the loaning(of cash) business, which is pretty much what I have done with da2. Can't really use it until the next patch. Or I could if I wanted to jump through hoops to avoid friendship bugs and makers sigh messing up my character.


I honestly don't understand what you're saying. If your native tongue is other than English, feel free to use it; I'm multilingual and I will hopefully be able to understand.


I will spell things out. "Theft is theft, people. I don't care if it's legal - it's wrong". I can just as easily say marketing this game as a finished product, and selling it for $60 is theft. Therefore, returning the product, and repurchasing it when it actually works as advertised seems very reasonable.

All that being said, I don't consider them selling the game or others returning it as theft. I was just pointing out your specious arguement.


I don't know if you know this, but the dollar has dropped in value. The real cost of the game has likely remained the same - in fact, it may even be lower. 

The game is as much a finished product as any game is. It has bugs, but none of them are game-breaking. It's hardly comparable to Fallout: New Vegas' tendancy to crash at random or Mass Effect 2's interaction glitch. The game works fine, is very well-optimized and has been played many a time by thousands of people who have yet to experience the supposed crippling problems you speak of.

I'm calling it as it is. You've registered the game so you still have access to it post-return and are getting your money back while retaining the ability to play. That is theft. 


you are either misinformed or a liar either the Isabella/Sebastion bug is absolutely game breaking...


No, it isn't. I've experienced it and it's really not that grave.


Okay now I can you are lying because the bug IS progressive and eventually NO MATTER WHAT YOU DO Hawke will get so slow the game becomes unplayable and unplayable to me is game breaking...SO defend bioware all you want but do not say their are no game breaking bugs in the game beacuase there are...

#49
Spaghetti_Ninja

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Issues? What?

#50
Speakeasy13

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Ravenmyste wrote...

Deylar wrote...

Ravenmyste wrote...
 rude, no what you guys did when the game JUST came out  was rude  and offer no way to fix it or  offer insight  that's rude to complain to a company..{ look at the threads that people didnt register there games and post the crying and  rude comments}

 you can take the  insulting to the threads that came out after some people beat the game and start ed craying about the game sucking and so on sorry you point just be came invalidated sorry but turnabout is fair play..

i will say this again

Go head return the game, please with my blessing  that way the adults that know that  games are not always perfectly made in your image of what perfect game is please return the game and  go away we dont need that stupidty:police:


I don't think I have ever come off that way. I know sometimes my own jokes go afar sometimes. However, I have made myself very clear in saying this game has left feeling on the fence. At some point there are aspects of the game that I enjoy, mostly surface stuff like combat. And at other levels I don't, mostly the in depth and story stuff. 

I don't think my point has become invalidated. It isn't just that one sided. There are people on both sides lobbing fireballs. The people who like the game, such as yourself, come off as rude and insulting. And so do those who hate the game.

It isn't just one sided.


that what the game was supposed to be was taking all  history of the old game and  showing whats going to happen we have two side that lied to each other and trying to fight for survival as anders said

" there can not be any compromise between both sides" they need to end this problem of the chantry being the enity that defines what they can do to each side.. if they  want to get along they need to understand that mages are not all bad and  not all templar are either, some times putting presure on  a person will result of one power going  defend themselves templars was using the fear of the chantry in this game it backfired

so yes you point about is invaildated,  due i can understand why people think it sucks or  was not great game because  there used to seeing something be not told in fast paced storytelling, but  to me it was a great  give them few weeks after me3  comes out then we can see what comes out  after they was pressed and when they fix bugs and such

You do realize this is a spoiler-free forum right?