18 réponses à ce sujet

[eno detah]

(Cross posted from Registered Member forum for those that don't forum hop)

Just a heads up that I received a very nice note from Amazon a few moments ago letting me know that they are aware of all of the DA2 issues and that they are offering full refunds (provided it was bought and fulfilled by them) within the first 30 days, even if opened.

Given that EA/Bioware has offered no timelines on when a patch will be available, nor what the contents of the patch will be, I'm going to take advantage of this (as it appears others in the PS3 forum are doing).

Just a heads up (and a reminder, given that you're closing in on 3 weeks if you preordered like I did).

I don't hate the game (in fact, I really wanted to like it and finish it); just can't deal with all the bugs + freezing, and, most especially, the poor communication from EA/Bioware on the issue. I'll consider picking up a new copy if/when enough of the issues are addressed.

My thanks to those who answered my gameplay questions, shared their freezing et al experiences, etc.

edit: typo, weird line breaks from copy & paste

Modifié par eno detah, 26 mars 2011 - 08:06 .

[RonFiddlesticks]

Can you confirm that you have done this? I pre-ordered the Sig. Edition form Amazon. I, like you, tried hard to give it a fair shake, but it is broken. You can literally watch the game fall apart as you progress through the Acts.

Anyway, i didn't get this note from Amazon, so i was wondering if you could confirm that it can be returned with the seal broken.

Thanks

[Quill74Pen]

No note from Amazon for me, and I preordered the Bioware Signature edition from them. (Fortunately, I haven't had major issues with DA2.)

[eno detah]

Yes, I can confirm that this is "real" (and a few other people confirmed that they were able to as well on the version of this thread in the Registered Member Forum -- link below).

Of note -- I clarified in the other post that Amazon did NOT reach out to me PROACTIVELY offering me a refund; I contacted them asking for an exception to the their stated policy (of refunds only on unopened s/w & games) and they immediately replied offering a full refund. I did not mean to imply that they had emailed everyone who bought it through them; just awkward wording on my side I guess.

Here's a link to the thread in the registered member forum, which includes the edit/clarification. Note that it got locked at some point today as some members started talking about things which Bioware considered to be non-DA2 related (totally their call on that obviously):
http://social.biowar...index/6784458/1

[eno detah]

Dropped in the mail yesterday; will update when the refund hits my card.

[RonFiddlesticks]

Amazon has just authorized my return as well. I've got it packed up and ready to drop off. I will report back when/if the refund is processed.

Edit: Thanks for clearing that up btw. ^^ The wording just made it seem like they reached out to you i guess. 

Modifié par RonFiddlesticks, 30 mars 2011 - 08:35 .

[WhitePhoenix1986]

THANK YOU SO MUCH FOR POSTING THIS! I've contacted everyone I can at Bioware about my game, and my inability to even finish it because of the glitches. And instead of getting replies, I've got... "We're looking into it." I'm returning my game. Thank you for this post.


Edit:  Would like to say that I just contacted Amazon.com, and told them my problem, and within an hour they sent me a message back saying that just this once they'd make an exception.  I'm gonna see if it posts to my bank account, and send it back.  if I get my money back, I encourage all the people who are having problems with their game to do the same.  Maybe EA/Bioware will get the message that crappy games won't be bought, and if they are purchased, they'll be returned.  I'm just mad that I can't return my 20 dollar guide book to this glitch-filled game.

Modifié par WhitePhoenix1986, 31 mars 2011 - 06:09 .

[eno detah]

@fibchopkin and @WhitePhoenix1986, I'm glad you found this info helpful!

(WhitePhoenix, my baby boy got to my DA2 "strategy" book and did a number on it, so I didn't try to return it. Will try to find some time to research options there. You might consider tossing it up on Amazon Marketplaces for someone else to buy off you directly.)

[WhitePhoenix1986]

eno detah wrote...

@fibchopkin and @WhitePhoenix1986, I'm glad you found this info helpful!

(WhitePhoenix, my baby boy got to my DA2 "strategy" book and did a number on it, so I didn't try to return it. Will try to find some time to research options there. You might consider tossing it up on Amazon Marketplaces for someone else to buy off you directly.)

A friend of mine bought the game recently and beat it (she didn't even have ANY glitches with freezes or ANYTHING!  Pissed me off something fierce).  But now she's playing through to get all the loot, friends, and side quests.  So I gave her my copy to borrow.  She encouraged me to keep it, and reminded me that I might get DA2 later after the patches and everything have been made.  But thanks for the info and the offer.  I really, REALLY appreciate it.

[Truffle]

Thanks eno for the heads up. I don't hate the game whatsoever but the many bugs frustrated me. I had e-mailed Amazon first before shipping the game off today just to make sure it was okay to return an opened SE with the codes already used. Here's hoping the return goes well and I do get my full refund.

I'll definitely buy DA2 again down the road when the game actually becomes playable. There's no point on holding onto a game I paid $60+ for when I'm seeing new copies being sold for $49.99 right now.

[eno detah]

Just got an email from AMZN confirming receipt of my return (order number redacted):

Greetings from Amazon.com.

We wanted to let you know that we received your return for your order XXX-XXXXXXX-XXXXXXX.

If you are due a refund you will receive another email confirmation shortly.

See our return policy for our returns timeline at www.amazon.com/help/returns

Thank you for shopping at Amazon.com.

Note: this e-mail was sent from a notification-only e-mail address that cannot accept incoming e-mail. Please do not reply to this message.

- -

@Rabillion, yup, exactly how I feel. Hope it works out for all of us.

[eno detah]

And a few hours later (didn't check email last night) my refund was processed (ccard etc redacted). Will hang in the forums trying to help people while waiting for the patch. Hopefully enough of the general + PS3 specific issues will be fixed to justify buying the game again.

- - -
Greetings from Amazon.com.

We're writing to let you know we processed your refund of $69.87 for your Order XXX-XXXXXX-XXXXXXX.

This refund is for the following item(s):

Item: Dragon Age 2
Quantity: 1
ASIN: B003UFAZZW
Reason for refund: Customer return

Here's the breakdown of your refund for this item:

Item Refund: $59.82
Return Shipping Refund: $10.05

We'll apply your refund to the following payment method(s):

MasterCard Credit Card [ending with XXXX]: $59.82
MasterCard Credit Card [ending with XXXX]: $10.05

Refunds typically complete within 10 business days and appear as a credit on your statement.

Have questions about our refund policy?
Visit our Help section for more information:

http://www.amazon.com/refunds

We look forward to seeing you again soon.

Sincerely,

Amazon.com
We're Building Earth's Most Customer-Centric Company
http://www.amazon.com

Note: this e-mail was sent from a notification-only e-mail address that cannot accept incoming e-mail. Please do not reply to this message.

[eno detah]

Amazon refund hit my account yesterday (4/4/2011).

While I certainly don't want to -encourage- others to follow my path, just a reminder that today is 28 days since launch, leaving two days to avail yourself of a refund if your pre-ordered or bought on release day.

Fingers still crossed for a complete patch, including fixes for corrupted saves.

[jnrhrt]

Edit: Deleted. Nevermind.

Modifié par jnrhrt, 07 avril 2011 - 10:44 .

[rawintimidator]

Any news on any other retailers offering a refund within 30 days? This should be a Manufacturer promoted return policy that should be available on the game's website or this forum until the patch is released for those of us who purchased without understanding that the full game would be unplayable once we get infected with the slow-motion Isabela STD.

[jnrhrt]

rawintimidator wrote...

Any news on any other retailers offering a refund within 30 days? This should be a Manufacturer promoted return policy that should be available on the game's website or this forum until the patch is released for those of us who purchased without understanding that the full game would be unplayable once we get infected with the slow-motion Isabela STD.

I haven't heard anything. I think most retailers just use their normal return policy. I think Best Buy is 30 days. Gamestop will at least let you trade it, if nothing else.

[rawintimidator]

As others have said in this forum, I wouldn't trade this to someone else to give them a dose of my frustration. I just want my money back at least until they release the long-awaited patch.

[eno detah]

Others have reported successfully returning their copy to Gamestop for a full store credit (vs. a refund or lesser trade in).

Steam (PC digital download) and EA Store purchasers appear to be out of luck.

Don't recall hearing anything about Wal-mart (another big game seller).