The bolded part is what scares me mainly because it seems that is their main demographic now, he does not seem at all bothered or interested in what fans or reviews are saying.
The problem is fans aren't alone to make up all the business. Everybody who likes the game is not a fan. Non-fans are less loyal and may be more fickle, but they can be the core audience. It wasn't just Star Wars "fans" that go see those movies.
The fans can also be very resistant to even minor changes--sometimes fans are a bit fanatical. The problem is that some can also be very vocal. If I was Laidlaw, I'd look at the Constructive Criticism thread the most--there you have individual people posting their criticisms, people who are a bit more quiet elsewhere. A lot of the complaint threads have the same 5-10 people saying the same thing over and over again--that's not a good sampling. He has to listen to all the feedback, not just vocal complainers, but people who enjoyed it, as well as objective statistics to see what choices people made in the game, did they finish, etc.
I'm reading several books on business right now, and one part of handling business is that you have to also know when listening to your customers is NOT a good idea. In several cases when their is rapid change in the industry, the companies who don't adapt can die while competitors take over. Bioware has to keep abreast of the Marketplace and I don't see anything saying that they only make RPGs. The RPG also has changed. I mean, I loved Infocom and Sierra games but they both went under when the text adventure and graphic adventure games fell to the new kinds of experiences coming out.
The game industry is not "art"--well, Art plays a role, but it is also a business and has a lot of business needs that need to be set. I think Bioware is trying to figure out how to keep their quality of storytelling while game design is rapidly changing with new computer capabilities and new ideas. And that doesn't mean we should ignore the negative aspects--there are some very legitimate concerns about DA2 that I agree with.





Retour en haut





