4 réponses à ce sujet

[SavexThexKennies]

Just recently purchased my new laptop for school next year and after playing Mass Effect 2 (which it played perfectly) got an itch to play the first one again, So I downloaded it from steam and opened it. I use to not make it past the opening video but following some advice from EA support which was to empty my temp folder and end all non-essential processes i was able to play for awhile, the next day it started crashing on me again, Im awaiting a response from EA now but hopinh you fine people might be able to help me out.

Ill explain my crashes, the screen will usually go black with voice cutting off but music still continuing, before that too cuts out. I can't ctrl alt delete my way out and have to hold the power button to restart. I've been looking for fixes all day and tried a lot of things.

Running as Administrator ( steam and mass effect)
Running in Windowed
I have updated all my drivers, graphics and sound
Turned audio to software from hardware
I patched it to 1.02 
I verified the files in steam

If you have any idea how to give me a hand it would be much appreciated, and please be gentle I'm not as technology savvy as i'd like to be..

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System Information
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Time of this report: 3/25/2011, 16:00:31
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.101026-1503)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP ENVY 14 Notebook PC 
BIOS: Default System BIOS
Processor: Intel® Core™ i7 CPU Q 720 @ 1.60GHz (8 CPUs), ~1.6GHz
Memory: 6144MB RAM
Available OS Memory: 6078MB RAM
Page File: 2574MB used, 9578MB available
Windows Dir: C:\\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

edit: ATI Mobility Radeon HD 5650
         Version: 8.771.1.0

Modifié par SavexThexKennies, 29 mars 2011 - 03:50 .

[SSV Enterprise]

What is your graphics card and driver version?

[SavexThexKennies]

ATI Mobility Radeon HD 5650
Version: 8.771.1.0

[SSV Enterprise]

It seems that you are using a graphics driver from December. Try downloading and installing the latest version here. If that does not work, try using Driver Sweeper (ignore ads, click "Download Now -- tested spyware free) to clear out ATI Display Drivers then try installing the latest drivers again.

Modifié par SSV Enterprise, 30 mars 2011 - 04:47 .

[SavexThexKennies]

Thanks for the help, but no change... any other ideas?