3 réponses à ce sujet

[Interactive Civilian]

So, I finally managed to finagle the nightmare that is the bioware points store into letting me buy points, but not without some extra cost. When I finally got to a point where it allowed me to proceed with a transaction, it went through to Paypal, I put in my password and authorized the transfer, and then it simply redirected me to to the Mass Effect 2 homepage.

I jumped through all of the hoops necessary to get to a page that would tell me if I had any points, and it said I didn't have any. So, thinking that the transaction had simply failed, I tried again. This time, everything worked normally, and I got to the points received page, confirming I had successfully purchased 560 points.

However, upon checking my email, I have two receipts from Paypal, one for the first failed charge, and one for the successful charge. In essence, I have paid for 1120 points and only received 560. Granted, I only want 560 to get the Arrival DLC, so IMHO, Bioware owes me $7.

However, there doesn't seem to be any easy, direct way to contact anyone about this, or at least not any that is easy to fine. Seriously, Bioware, this site is a UI nightmare in everyway, from making it difficult to see what our point balance is to making it difficult to purchase points to making it difficult to not get charged when an error occurs to purchasing points to making it difficult to find any direct support or customer service contact for the bioware points store.

Seriously. The good will you get for making awesome games is severely marred by the contempt with which you treat your customers.

Ranting aside, does anyone know who I can contact about this and the best way to go about it?

[EA_Isledyr]

Hi Interactive Civilian,

I would like to look into this further for you. Please PM me the purchase date, Paypal confirmation, Incident ID (if you have contacted Support), along with any additional information you have on this issue.

-Issy-

[flying hamster]

Me too, but I did not get any bioware at all. I purchase my bioware point through paypal, it cause about 5$. I recieve a confermation email that the purchase was successful. When I check my bank account, my 5$ already gone but no bioware poin. I don't know what to do or who should I contact. Can somebody help me with this problem.

[thanick]

same prob here with my VISA