13 réponses à ce sujet

[supakillaii]

 I purchased BioWare points yesterday, but now when I attempt to purchase Arrival with them, it says I do not have enough. How and where do I provide Proof of Purchase and what must be included?

[v_ware]

supakillaii wrote...

 I purchased BioWare points yesterday, but now when I attempt to purchase Arrival with them, it says I do not have enough. How and where do I provide Proof of Purchase and what must be included?

Check your email. It'll be there.

Arrival is 560 Bioware Points btw.

[supakillaii]

Yeah, I bought 560.

And I got none.

[v_ware]

It says in the mail, it may take a few moments for this transaction to appear in your account. I suggest you wait, Paypal can take quite some time.

And if it eventually doesn't appear, contact EA support.

[supakillaii]

How long do you suggest I wait?

[v_ware]

supakillaii wrote...

How long do you suggest I wait?

I don't use Paypal for anything but Ebay anymore. But once I had to wait an entire day for a payment to come through..
Nerve wrecking.

Anyway. I would contact support within 4 hours. Just to be sure.

Modifié par v_ware, 29 mars 2011 - 05:26 .

[sfcrafael]

The same just happened to me, and I used my VISA, no paypal.

I received a second e-mail confirming my purchase about 5minutes later.

[supakillaii]

Well it's been about 30 hours since the payment was completed...

[v_ware]

supakillaii wrote...

Well it's been about 30 hours since the payment was completed...

Dear lord.

Wel contact EA/support immediatly.

And post your issue on this forum too. People with similar problems might be abble to help you over there.
http://social.biowar...tegory/59/index

Hope this issue is resolved soon.

EDIT: Linked wrong forum.

Modifié par v_ware, 29 mars 2011 - 05:47 .

[supakillaii]

I still do not have the points.

[supakillaii]

The Live Chat response from yesterday.

Linda: Hi, my name is Linda. How may I help you?
supakillaii@gmail.com: Greetings m'lady
supakillaii@gmail.com: So, I purchased 560 BioWare Points yesterday, around 30-31 hours ago perhaps, and they have yet to arrive on my account, so I could purchase Arrival
File attachment upload has started.
The file theresnowordsthere.png (359.41KB) was received.
File attachment upload has started.
supakillaii@gmail.com: I apologize for the file names, I was listening to the remix at the time I saved them
The file fkitwelldoitlive.png (1082.85KB) was received.
Linda: let me look into your account further, please give me your e-mail account
supakillaii@gmail.com: supakillaii@gmail.com
supakillaii@gmail.com: I suppose there are a few aliases/accounts under the email, had some trouble registering and remembering stuff back in the days...
supakillaii@gmail.com: May I inquire how the "Off the Record" messages differ from this normal chat?
Linda: Thanks for being on hold
supakillaii@gmail.com: I was on hold? Huh, didn't notice. 's cool though.
Linda: I checked and found that, there's two order for 560 points
supakillaii@gmail.com: What?
Linda: but once order got failed so you will not get the point and will not charge for that order.
Linda: There's another one order for 560.
Linda: its in processing status
supakillaii@gmail.com: Hmm
Linda: you will need to wait for some more hours to get the this ordered points
supakillaii@gmail.com: But... I paid for it over 30 hours ago
Linda: Unfortunately, order is still under process.
supakillaii@gmail.com: How long will it take?
Linda: And I apologize, we cannot speed up the process as its auto system
Linda: Unfortunately, I cannot give you exact time.
supakillaii@gmail.com: Would it be possible to cancel it and make a new one, if it worked faster?
Linda: Is there anything else I can assist you further?
supakillaii@gmail.com: Is there any way I could get the points within the next hour?
Linda: Order should be complete soon I cannot assure you that you will get it in next hour. I'm sorry .
Linda: I appreciate your patience.
supakillaii@gmail.com: "Soon"? May I inquire how long it normally takes?
Linda: It should take 4, 5 hours hopefully
supakillaii@gmail.com: It has already been around 30, 31 hours
Linda: I apologize, If Paypal payment release delayed, it happened sometime
supakillaii@gmail.com: Hmm.
supakillaii@gmail.com: I see.
supakillaii@gmail.com: Well, one can hope.
supakillaii@gmail.com: Thank you for your help
supakillaii@gmail.com: Have a pleasant day
Linda: you are welcome
Linda: you too
You have disconnected.

[Bogsnot1]

Then contact EA support.
Any problems with Bioware points should be directed to the forums dedicated for Bioware points problems, and not the forum dedicated for tech support for ME2. That forum can be found here;
http://social.biowar...tegory/59/index

[supakillaii]

I'll just move to the thread there and leave this to die then.

[supakillaii]

Well, been 48 hours now, just got in a queue for another live chat...