10 réponses à ce sujet

[supakillaii]

  I purchased BioWare points yesterday, but now when I attempt to purchase Arrival with them, it says I do not have enough. How and where do I provide Proof of Purchase and what must be included?

[v_ware]

Bump.

Hope this gets fixed.

EDIT: Have you heard from support?

Modifié par v_ware, 29 mars 2011 - 07:05 .

[supakillaii]

Contacted Live Chat, can't help since it's an automated function, or so she said.

Modifié par supakillaii, 29 mars 2011 - 08:04 .

[supakillaii]

Linda: Hi, my name is Linda. How may I help you?

 supakillaii@gmail.com: Greetings m'lady

 supakillaii@gmail.com: So, I purchased 560 BioWare Points yesterday, around 30-31 hours ago perhaps, and they have yet to arrive on my account, so I could purchase Arrival

 File attachment upload has started.

 The file theresnowordsthere.png (359.41KB) was received.

 File attachment upload has started.

 supakillaii@gmail.com: I apologize for the file names, I was listening to the remix at the time I saved them

 The file fkitwelldoitlive.png (1082.85KB) was received.

 Linda: let me look into your account further, please give me your e-mail account

 supakillaii@gmail.com: supakillaii@gmail.com

 supakillaii@gmail.com: I suppose there are a few aliases/accounts under the email, had some trouble registering and remembering stuff back in the days...

 supakillaii@gmail.com: May I inquire how the "Off the Record" messages differ from this normal chat? 

 Linda: Thanks for being on hold 

 supakillaii@gmail.com: I was on hold? Huh, didn't notice. 's cool though.

 Linda: I checked and found that, there's two order for 560 points 

 supakillaii@gmail.com: What?

 Linda: but once order got failed so you will not get the point and will not charge for that order.

 Linda: There's another one order for 560.

 Linda: its in processing status

 supakillaii@gmail.com: Hmm

 Linda: you will need to wait for some more hours to get the this ordered points 

 supakillaii@gmail.com: But... I paid for it over 30 hours ago

 Linda: Unfortunately, order is still under process. 

 supakillaii@gmail.com: How long will it take?

 Linda: And I apologize, we cannot speed up the process as its auto system 

 Linda: Unfortunately, I cannot give you exact time.

 supakillaii@gmail.com: Would it be possible to cancel it and make a new one, if it worked faster?

 Linda: Is there anything else I can assist you further?

 supakillaii@gmail.com: Is there any way I could get the points within the next hour?

 Linda: Order should be complete soon I cannot assure you that you will get it in next hour. I'm sorry .

 Linda: I appreciate your patience.

 supakillaii@gmail.com: "Soon"? May I inquire how long it normally takes?

 Linda: It should take 4, 5 hours hopefully 

 supakillaii@gmail.com: It has already been around 30, 31 hours

 Linda: I apologize, If Paypal payment release delayed, it happened sometime 

 supakillaii@gmail.com: Hmm.

 supakillaii@gmail.com: I see.

 supakillaii@gmail.com: Well, one can hope.

 supakillaii@gmail.com: Thank you for your help

 supakillaii@gmail.com: Have a pleasant day

 Linda: you are welcome 

 Linda: you too

 You have disconnected.

[supakillaii]

I still do not have the points.

[supakillaii]

Well, it's been 48 hours since the payment was made and no points have arrived.

[supakillaii]

Simon: Hi, my name is Simon. How may I help you?

2251083811: Hello, apologies for late response

Simon: Hello

Simon: No worries.

2251083811: You're getting paid by the hour, I presume then :P

Simon: Yes

2251083811: Heh

2251083811: But yeah, I purchased 560 BioWare Points over 48 hours ago, and while I have PayPal receipts in my inbox, I do not have the points in my account to purchase Arrival.

Simon: I sincerely regret any inconvenience caused due to this issue.

Simon: Please provide me your EA account.

2251083811: supakillaii@gmail.com

Simon: Okay

Simon: Thank you for providing me the information. Please stay online while I look into your issue.

Simon: Please provide me the paypal account you used to purchase the points.

2251083811: supakillaii@gmail.com

2251083811: If you wish to see the proof of purchase, do ask

Simon: Please get in touch with paypal as your transaction has failed and you have not been charged for it.

2251083811: But I was

File attachment upload has started.

The file theresnowordsthere.png (359.41KB) was received.

Simon: That wan a pre-authorized charge, now you have to make another transaction to purchase the points.

2251083811: What

2251083811: Could you clarify it to me here? From what I'm reading, no offence, seems like that you wish me to purchase the 560 points again, after I purchased them around 49 hours ago?

2251083811: I apologize if what I write seems hostile.

Simon: In our database your transaction seems failed.

2251083811: I was under the impression that there were two transactions, of which the first one failed

Simon: May I know how much you have paid for the points?

2251083811: It is in the file I uploaded above

Simon: Okay

Simon: I would like to inform you that you have to confirm from paypal about the amount as it has not been charged, after confirmation we are happy to assist you further.

2251083811: Do you mean send an email asking about it or check from the account logs/information?

Simon: Yes, ask from them.

2251083811: Because I have the transaction details open on PayPal right now, and it's saying, hold on, let me copy and paste it

2251083811: Original Transaction

Date Type Status Details Amount

Mar 28, 2011 Payment To EA Swiss Sarl Completed ... -€4.88 EUR



Related Transaction

Date Type Status Details Amount

Mar 28, 2011 Charge From Credit Card Completed Details €4.88 EUR

Simon: These details are before your transaction, please confirm now that have you been charged for points or not.

2251083811: Before my transaction?

Simon: At the time of your transaction before 48 hours.

Simon: Please re-verify now.

2251083811: Where?

Simon: From paypal

2251083811: I'm looking at the transaction details right now and it's saying confirmed

2251083811: Apologies, "Completed"; not confirmed

Simon: Okay

2251083811: If you like, I can copy paste the Invoice ID part here

Simon: Please provide the invoice.

2251083811: Order Description:

╘ BioWare Points

Invoice ID:

�

Date:

Mar 28, 2011

Time:

Α:03:30 PDT

Status:

Completed  



2251083811: Invoice ID is 400511747119

2251083811: Time is 13:03:30 PDT

2251083811: Date, Description and Status pasted properly.

2251083811: If you wish,I could take a screen shot

Simon: No need.

2251083811: Would you like me to Copy and Paste the Unique Transaction ID here?

Simon: Please send an email to paypal and ask about the status of the amount you have paid for the points, in out database your transaction has failed and you have not been charger for the points.

2251083811: Allright, I think I did that. At least it said so in the window

Simon: Okay

2251083811: So... do we chat here 'til they respond? I mean, you are paid by the hour, so it's not like it'll be bad for you in that way at least.

Simon: You may stay online or may contact us again, its upto you.

2251083811: May I enquire does it show two or one failed transactions for 28th?

Simon: Yes

2251083811: Yes I can, Yes it does or Yes it shows transactions for 28th?

Simon: Yes you can.

2251083811: Are you allowed to answr it?

2251083811: answer*

Simon: No

2251083811: Heh

2251083811: I presume you aren't allowed to hint about it either.

Simon: Yes

Simon: Is there anything else I can help you with today?

2251083811: 560 BioWare Points?

Simon: This issue is still pending please ask if you have any other issue.

2251083811: Would you happen to know if there is a way to play Mercenaries 2 online?

Simon: Wait, let me confirm.

Simon: Please visit this link  http://support.ea.com/app/answers/detail/a_id/4399/kw/Mercenaries%202%20online

2251083811: Huh, I thought they were taken down (which is the reason I asked)

Simon: Alternatively, you may post your question on our official forums so as to get some insight on the issue, from your fellow gamers.

Forums:   http://forum.ea.com/eaforum/categories/list.page

Simon: Or you may visit  http://support.ea.com/app/answers/detail/a_id/2077/kw/Mercenaries%202%20online

2251083811: Tanks

2251083811: Thanks*

2251083811: Do you know if/when there will be Downloadable Content for Dragon Age II?

Simon: Which content please specify.

2251083811: Any extra after-launch content

2251083811: after-release*

Simon: Please wait and let me confirm.

Simon: We still do not have the information about it.

2251083811: Allright

Simon: Please contact us later about your previous issue for bioware points as it may take much more time to get a response from paypal.

2251083811: When would you like me to contact you guys again?

2251083811: When it's been 3 days of the payment, perhaps?

Simon: Please contact us after 2hrs.

Simon: Yes I can understand it's been 3 days of the payment.

2251083811: Two hours from now?

Simon: Yes.

2251083811: Not three days yet, it's been 50 hours of the payment at the moment, 72 hours fills up tomorrow at 1.13 P.M. GMT+2

Simon: Due to the nature of the issue, I’ll need to forward the matter for further review.  One of our Senior Support staff members will review the matter and get back to you, via e-mail, within 24-48 hours.  Meanwhile, we thank you for your continued patience.

2251083811: So... shall I come here again in two hours?

Simon: If the matter will be escalated then you will get the resolution at your email supakillaii@gmail.com, then you have no need to contact us after two hours.

2251083811: Allright

2251083811: Is this... is this the part where we say goodbye?

Simon: Yes

2251083811: But...

2251083811: I haven't even told you of my feelings

2251083811: But...

2251083811: I think I'll understand.

2251083811: A Customer Supporter and a Customer... it's just not right, is it?

Simon: Yes

2251083811: Yes, it is right, or Yes, it is wrong?

Simon: Yes its right.

2251083811: Oh Simon

2251083811: Tell me, before we depart once again

2251083811: Will I ever talk to you again?

Simon: Yes you can contact us anytime.

2251083811: I... I understand.

2251083811: It really is goodbye then, isn't it?

Simon: Good bye.

2251083811: Farewell, my love

You have disconnected.

[Kimihiko]

Hey! supakillaii I have the same problem,I purchase points 3 times, the 3 times the money was charge in my paypal account,and I don't have de points yet....

[igor1978]

I have simmilar issue I was charget twice but only got points for one transaction,
pre-authorized charge means that funds on your account have been reserved but no transaction took place, if account is not charged after 7 days it will probobly clear, depending on the bank, now I gota wait till tomorw to see if the account realy got charged

[EA_Isledyr]

Hi guys,

Normally the best way to have this resolved is to contact support. You can do this by visiting http://help.dragonage.com or http://support.ea.com and selecting 'Contact Us'.

If you have purchased BioWare points and have not received them, please PM me. You will need to include your Incident ID, along with the purchase date, amount of points, payment method and any additional information.

-Issy-

[supakillaii]

Aww geez, I knew I forgot something, sorry guys
Thanks anyway, I guess third time's the charm :3

Mach: Hi, my name is Mach. How may I help you?
 2251083811: Greetings
 Mach: Hi
 2251083811: I was told to come here about three hours ago by Simon if I hadn't gotten an email
 2251083811: Almost four hours ago. Or was it four hours ago. I forgot.
 Mach: Through which e-mail you made the purchase?
 2251083811: supakillaii@gmail.com
 Mach: please wait.
 Mach: One of your transaction got failed.
 Mach: Check rest of your points.
 2251083811: I now have 560 BioWare points
 Mach: Great!
 Mach: Is there anything else I can do for you?
 2251083811: Yes
 2251083811: Could you please tell Simon that... that I'm sorry.
 Mach: I will
 2251083811: Thank you
 2251083811: Have a pleasant day
 Mach: Take care and have a nice day. Bye!
 2251083811: and rest of week
 2251083811: Tata
 You have disconnected.