Chris Priestly wrote...
I still love* you too.
The reason people here have been very... vocal is because we have the most passionate fans. When we do something you like, you let us know. When we do something you dislike, you let us know, frequently loudly.
When Fox news accused Mass Effect of being a game about sex, our fans jumped to our defense. Now that some (not all, but some) fans have problems with Dragon Age II, they are jumping to let us know. Not because they hate BioWare, actually the opposite, because they care. They want BioWare to make great games and are letting us know that they have problems with Dragon Age II. They want us to make DA2 or DLC or other future games better. Yes there are a few trolls or troublemakers who are only trying to cause trouble, but these are very few. Most people are posting to let us know they liked the game and what they liked or disliked the game and what they didn't like and they're doing it becuase they care about BioWare or Dragon Age.
Taking fan reaction (the bad and the good) and passing it on to the Dev team is a core part of my job. I would much rather have fan feedback than silence. Sure, I would rather have everyone love everything we did and do nothing but tell me how awesome I am, but lets be realistic here. Even if you take BioWare's most successful games ever (arguably Baldur's Gate II or Mass Effect 2) there will still be people who didn't like them, or elements of them they didn't like. It is like asking what is the best ice cream or pizza topping. Not everyone likes the same things.
So, yes, some people are complaining and have problems. And some people enjoyed Dragon Age II and haven't had problems. I'm still here, reading, taking the feedback (negative and positive) and making sure that their voices are heard. We do this becuase we care about what our fans and customers think almost as much as they care about what we do.
Right, well, this has been quoted and glorified to death already and I feel kinda uneasy jumping into this lovefest

, but what's fair is fair and, as much as I've openly and vocally expressed my disappointment with DA2, it is only right I voice my opinion when I read a reassuring post like this.
You are totally right about most people complaining about DA2 not hating Bioware, but quite the contrary: we wouldn't have such strong reactions to the game and we certainly wouldn't take our time to post here if we didn't. Hell, I've played loads of crappy games, much worse than DA2 (which, let me restate, is not a crappy game per se, just below the lofty expectations I have for Bioware games), and yet you don't see me posting daily on their dev forums...
Also, as someone else pointed out, I understand game enjoyement is a matter of taste to a certain degree, but quality is also a very real thing and at least to some degree objective, even in games. There's a reason why, as you pointed out, Baldur's Gate 2 and Mass Effect 2 are widely considered Bioware's best games (an assessment I throughly agree with, btw).
Note how they are also almost polar opposites on the spectrum of what Bioware has produced: one stands as the paragon of everything a traditional, old-school rpg should be, the other is probably the least traditionally rpg-ish and most action oriented game you have ever produced, and yet critics and people loved them both. That's pretty self explanatory: not everyone likes the same pizza toppings, but, generally, people will prefer toppings made with quality ingredients, regardless of flavour...