4 réponses à ce sujet

[foscosiliani]

Sorry for my English compiled with the translator!
I have a problem. I bought Mass Effect 2 on the first day by getting the dlc Zaeed, Normandy Crash etc. ..
Now, I had to change email address and I joined back to the site to purchase the new DLC.
I re-install the game, I re-install the old ALSO dlc, but they tell me that Cerberus ARE NOT AUTHORIZED TO PLAY THE OLD DLC!
How can I do? I have the original game and I still have to download the dlc, but they are useless!
Waiting for a good soul to show me the way ...
Andrea:crying:

[Kloreep]

foscosiliani wrote...

Now, I had to change email address and I joined back to the site to purchase the new DLC.

So you created two accounts? That's your problem. Your old DLC is only authorized for your old account. (And new DLC only authorized for the new one.)

You'll need to contact EA Support and ask them to merge your DLC on to one account.

[foscosiliani]

Thanks, Kloreep.
I'll try immediately!!

[foscosiliani]

Soory, another question..
The EA support required many information like bandwidth,ping,packet loss,jitter, cheaps,tricks,boom,gaaaasp!!!!
Is there a SIMPLE address to make a QUESTION??
It'incredible!! I want only to know how resume my dlc... sigh...

[Kloreep]

Sounds like they didn't really listen/read?

I've often read the recommendation to go with the Live Chat rather than the e-mail, but I'm afraid I'm not really the one to ask how to navigate the EA Support bureaucracy.