BioWare as good developer should fulfill at least some of those demands. If you mess up and release a game that's bugged to the point of being unplayable that's not good, but it happens. Everyone can undestand that. There's a lot of pressure from the publisher, some things can easily escape notice, etc. **** happens.
When you mess up though, we as a community expect the developer to do the best they can to justify the 50 bucks we spent for their game. This includes not only giving your best when it comes to fixing the game. First and foremost you should keep your community, us, informed on the progress, tell us where you're having troubles, why XY will be delayed. Give us ETAs, give us content tables.
So what if some 12 year olds go crazy because something had to be cut from the planned content of a patch? So what if some ignorant people are angry because you can't make it till the announced release date of the patch by a few days?
You as developer should have the greatness to ignore the stupidity of such people and instead fulfill your duty to satisfy the community as a whole. Instead you use the ignorance of some people who don't know how a business works as an excuse to deny us any useful information.
Why are you doing this?
Announce a date and post a table of contents. There will always be those who are not satisfied with you work, but please do take my word for it, even if you are not able to make the announced release date, even if some fixes cannot be included yet for one reason or the other, you will satisfy a whole lot more of your customers by doing this than you are right now by doing nothing. And shouldn't that be your goal as a company? To satisfy your customers?
So long,
Goodspeed





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