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Compensation for selling us a broken product.


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#26
DaBigDragon

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FulfilledDeer wrote...

Oh god man, just relax. I'm all for giving feedback, but threatening to bad mouth all future games *regardless of their worth* because they've put out a buggy game is too much. It's not a personal affront. I know they don't want their games to be glitchy. It's not irreversible, and it will be fixed.


QFT.

The game is playable in its' current state. The bugs are just an inconvenience. I'm happy Bioware is taking the time to patch it for all platforms.

#27
Matt 2108

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The Isabela and Sebastian buff glitches are a hell of a lot more than an inconvenience.

#28
madisoncb15

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Matt 2108 is right...I gained isabella's friendship on my second playthrough with a mage, and i quit at the end of act 2 because Gary the Snail in Spongebob moves faster than my character attacks. I'm with-holding that game and a third achievement-hunting playthrough untill that gets fixed.

However, i don't expect compensation for this, and working in retail i've seen way to many people like the guy who posted this topic. Stop with the "omg, this didnt meet expectations so give me 3 free things or i'll say bad things about you". It's childish and immature. Grow up

#29
Mccoyn

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I find it stupid and childish that you would complain this much. You feel this bad about Bioware and EA. Honestly can you name 5 games in the last 4 years that were completely bug free.

Every game will have bugs. For Example lets look at Elder Scrolls: Oblivion even after a a couple years of patches that game has more bugs in it then Dragon age Origins and II combined..
People need to relax, and wait for patches, bugs and Glitches take time to fix.

If you look through all the people that posted here. Of them a select few are still patient and understanding. People like Heather Cline and Cmpuwiz03 and I all have played EA and Bioware games and know that eventually they will get patches on this. That is why we aren't sitting here complaining about thing.
If you have any experience with EA games or products you know they are buggy at first, But there is a reason EA is one of the best known gaming companies in the world. They get things done. That is why the sell so many games.
So that being said you need to sit back and relax. If the game really bugs you that much get rid of it. I sure Bioware and EA wouldn't miss one ranting childish customer

#30
aArendsvark

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The Isabella bug is way more than in inconvenience, and it's baffling to me that it made it past any sort of QA testing. I don't expect to be compensated for it, but it has made me halt my first play-through. I sunk 60 pre-ordering this game, and a lot of time into it, so I certainly understand the frustration others feel. I doubt I'll be pre-ordering Mass Effect III after this, no matter how many shiny visors come with the Beta Testing Edition.

#31
jpzgoku

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It is not childish. I am being realistic. I am going to warn people about what happened with my DA II experience and tell them how its not worth it to purchase the game close to launch, and advise them to wait for an Ultimate Edition for afore said reasons.

Mccoyn: My reaction is not unreasonable, I should be upset, and if Bioware wants to improve their outlook from me and other people that have a problem with being sold an unfinished broken product, then I advise them to compensate us because it would go a long way.

It would be extremely easy to name 5 games in the past 4 years where I have not experienced a glitch. As for a game being completely glitch free, how would anyone know that unless they were working for the company that produced the game or something along those lines? We are not arguing that games need to be completely glitch free, we (or at least I am) are arguing that a game with numerous game ruining glitches (ie. the slowdown glitch, the corrupted save file glitches, the glitches that prevent you from completing quests, companion glitches, the SDTV problem, ect. ect.) is a problem and that the game should not have been released in its current state.

#32
bd223437

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madisoncb15 wrote...

However, i don't expect compensation for this, and working in retail i've seen way to many people like the guy who posted this topic. Stop with the "omg, this didnt meet expectations so give me 3 free things or i'll say bad things about you". It's childish and immature. Grow up


From your perspective it is an inappropriate behavior, having worked in customer service positions I can certainly sympathize.  Despite condemning this behavior, it does, more often than not, generalize to the population at large.  There was a bit of an adage the management at one of my jobs insisted on instilling in our group, "Please 1 person they'll tell 5 people, displease 1 person they'll tell 10 people."  Even equipped with the knowledge that this is what people do, I found myself falling into that trap and talking about what a disheartening experience I had with the game more than I had talked about the games I did enjoy.  I don't expect compensation, sure it would be a nice gesture, but the damage is done on both sides.  They produced something that some people, me included, didn't enjoy as a result of technical difficulties.  We have expressed our lack of enjoyment and neither side of the equation is really improved by that experience. 

Regarding patiently waiting, that's a trickier situation than it sounds.  The difficulty arises in how a person conceptualizes their resources.  Frequently people focus on the monetary investment rather than the time investment.  We get so wrapped up in thinking about how we paid money for an entertaining experience when what we really paid for was the hope of an entertaining experience.  The time investment is generally the weightier expense.  You invest hours of game play to find you cannot progress a quest or your Hawke is still casting their first spell despite the battle being almost over or what have you, and as a result you become frustrated.  At that point I agree with the previous poster, the best course of action is to stop the game and walk away, but I would amend that to say, fight the urge to come back and just leave it alone, you can't get the money or time back.  It's a bit like going to see a movie and discovering that you hate it.  You're only losing by staying through the whole thing to "get your money's worth" and forcing yourself to do something you do not enjoy effectively costing you time that you could have spent doing something else in addition to what you spent on the price of admission.  There are things you do enjoy, continuing the metaphor, walk out of the theater and go do them.  Sure, the patch might fix the problems; it also might only fix the problem for new play throughs, or introduce another unforeseen difficulty further down the road.  In any case, you're losing time because you're not enjoying the game, losing it waiting for a patch and you risk losing it if you continue to play after a patch since your experience for a large portion of it has been biased to be so negative.

So to the OP, I understand where you're coming from, at least I think I do and if so you are not alone in your disappointment.  The best way we can both be compensated is not with DLC or discounts, but with focusing our efforts elsewhere and allowing our ambivalence about the situation to erode into apathy.  I truly hope those of you that elect to wait find your investment rewarded and those that do not are able to find a positive experience elsewhere, but I think it is time for me to act on my own advice.  Good luck to you all.

Modifié par bd223437, 01 avril 2011 - 07:35 .


#33
Savage D

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Cmpuwiz03 wrote...

Bugs are bugs. I played through the game fine. Do the bugs force me to want compensation? No. You want a bug ridden mess then go complain about Fallout: New Vegas.

                                                                                                                    
****ing A!!!!!!!

#34
atxbomber

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I find it odd that everyone is making comparisons to Obsidian, a company with a well deserved reputation for buggy and unplayable releases. BioWare and EA's standards should be higher than that, surely? 

QFT.

The game is playable in its' current state. The bugs are just an inconvenience. I'm happy Bioware is taking the time to patch it for all platforms.


My game is most definitely not playable in it's current state. I'm happy for you that your's apparently is, but for those of us that are unable to play because of the bugs, they are certainly more than an "inconvencince."

Mccoyn wrote...
But there is a reason EA is one of the best known gaming companies in the world. They get things done.


Hilarious. April Fools?

Modifié par atxbomber, 01 avril 2011 - 08:40 .


#35
jpzgoku

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Haha

#36
DeeLite808

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wow, I've played the game twice, and working on my third playthrough. Yeah there are bugs, but they aren't game breaking nor are they making the game any harder than it is.


Isabella bug? What bug? I just dont use her. No reason to have three rogues on a party.
sebastia? whoopee.
same thing . no need for three rogues in a party.

#37
Cyano Khaar

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DeeLite808 wrote...

wow, I've played the game twice, and working on my third playthrough. Yeah there are bugs, but they aren't game breaking nor are they making the game any harder than it is.


Isabella bug? What bug? I just dont use her. No reason to have three rogues on a party.
sebastia? whoopee.
same thing . no need for three rogues in a party.


I don't use Sebastian or Isabela in my main party, but I did my best to get all of my party's friendship status to maximum. That's how most of us got the bug.

Just because I don't use a character doesn't mean I completely ignore them for the rest of the game. Tons of quests and plots are opened when you befriend or rival a character.

#38
atxbomber

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Isabella bug? What bug? I just dont use her. No reason to have three rogues on a party.
sebastia? whoopee.
same thing . no need for three rogues in a party.


Oh, well then. Too bad for those of us that didn't play as a rogue or made the mistake of using either Isabella or Sebastion I guess.

#39
Casyle

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Dunno about compensation, but I'd settle for a patch asap. This is the FIRST TIME I've played a game and stopped to wait for a patch because of glitches! I've beaten ES: Oblivion, Fallout 3, and Fallout: New Vegas each at least 3 times yet I never had even near this much trouble with glitches.

The particular glitches I'm talking about? Isabela and Sebastion. If you want to all the achievements, like Supplier, you HAVE to use Isabela and if you want the Exiled Prince achievements you HAVE to use Sebastion. I just found out that you can still get nailed w/ the Thumbs Up glitch even if you never save or load a file with Isabela in your party.

When I wanted to save I'd go to the Chantry and remove Isabela then save. I noticed, however, that whenever I loaded a saved game I'd have the Thumbs Up icon which panicked me, and then I noticed that if I went into the choosing allies screen and leave it'd vanish. Little did I know that, despite it being removed, it was still nicking me for -5% attack speed each time I re-loaded a save, even though I NEVER saved or loaded with Isabela or Sebastion in my party.

This is the 2nd time I've lost a great deal of progress due to this bug, so I'm simply shelving DA 2 until they fix this. And the longer the patch takes the more likely I am to rent any future Bioware games rather than buy.

Modifié par Casyle, 01 avril 2011 - 10:59 .


#40
sycophanticchallenger

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How about they compensate us for our beta testing services... The patch update states that there are in excess of a hundred fixes in the upcoming patch.... I beta tested this software for 40+ hours... multiply that by my hourly wage... that's A LOT more than a full refund. Bioware owes me in excess of 900 bux.

Modifié par sycophanticchallenger, 02 avril 2011 - 01:24 .


#41
bluewolv1970

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DaBigDragon wrote...

FulfilledDeer wrote...

Oh god man, just relax. I'm all for giving feedback, but threatening to bad mouth all future games *regardless of their worth* because they've put out a buggy game is too much. It's not a personal affront. I know they don't want their games to be glitchy. It's not irreversible, and it will be fixed.


QFT.

The game is playable in its' current state. The bugs are just an inconvenience. I'm happy Bioware is taking the time to patch it for all platforms.


except that not the case actually since the isabella bug is gamebreaking

Modifié par bluewolv1970, 01 avril 2011 - 11:38 .


#42
Guest_PwnzerfaustMonk_*

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 I love it when people share workarounds for bugs and use that as grounds for dismissing them, as if they think the people complaining about them haven't already experienced them in 50+ hour playthroughs wherein they're already impossible to work around.

I also love it when people compart it to Fallout: New Vegas (in which I never had any major problems that loading an autosave or restarting the console didn't fix). I mean, sure, it had a lot more little bugs and crashed the console a few times, but I was totally okay with that  because the game was still in a playable state.

Modifié par PwnzerfaustMonk, 02 avril 2011 - 12:45 .


#43
seventhace

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Origins had ten thousand times more bugs than 2 (most never fixed), and they did not compensate back then. What makes you think they will do it now????

#44
Matt 2108

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I just completed an Origins and all DLC playthrough and didn't run into any bugs like those in DAII. Origins had nothing on the level of the friendship buff glitches from Isabela and Sebastian.

Modifié par Matt 2108, 02 avril 2011 - 02:19 .


#45
jpzgoku

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Matt 2108 wrote...

I just completed an Origins and all DLC playthrough and didn't run into any bugs like those in DAII. Origins had nothing on the level of the friendship buff glitches from Isabela and Sebastian.


Same here. I spent over 150 hours playing Origins and all its DLC and never encountered one bug.

#46
420Mage

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my Mage attacks so slow the game is unplayable. i have 123 hours late in act 3.
this is unacceptable and everyone complaining here has the right to. I ask that everyone who has these game issues that makes the game unplayable call the better business bureau and report EA as selling defective products. We as Consumers have some rights and need to use them. Any lawyers reading this? im sure we can come up with half a million or more signatures for a class Action Law Suit.. Sign me up..I want my 60 bucks Back forget free DLCs they can have this hunk of plastic back,give me my 60 back. I remember GTA3 having to pay a ton of cash out for a sex scene that drew a lawsuit so game companies are not immune from lawsuits..

#47
420Mage

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i Think i will try to get my money back from best buy for this defective product as well

#48
BY-TOR STORMDRAGON

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Can't return opened software PERIOD unless for same title. Good luck. Played DA:O Ultimate, not a glitch through 130 hours. How is it I have a perfectly good Dragon Age 2? Using an X-Box Elite- which is 3 years old. How is it possible for my game to be a complete kick-ass game, no glitches (actually, a few nice ones in making extra loot!) and play all characters- no problems- and enjoying the 2nd playthrough seeing the multiple storyline twists siding with the Templars this time?
So...a patch with 100 fixes...let me see- I suppose that will render my good copy USELESS! Oh the horror. People certainly have the right to be upset. A lot said up to 50 hours were invested for naught?

I would have nuked the game and mailed it to EA. No lie. You people are incredibly patient.

#49
Paraxial

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 Image IPB

#50
Ravenmyste

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jpzgoku wrote...

 If Bioware dosen't want everybody who is experienceing their numerous game ruining bugs and glitches bad mouthing their future Bioware and/or Dragon Age games then they should make it up to us somehow.

My idea is that everyone who owns a registered copy of Dragon Age II before the patch is released recieves the next two future DLC gameplay expansions (not equipment DLC's because those are worthless) for free, or gets a sizable discount on all future Dragon Age II DLCs.

Its a bad idea to treat you biggest fans like this and not make it up to them somehow. A lot of people have allready been influenced enough to put off buying the next Bioware or Dragon Age games untill the product has declined in price or an "Ultimate Edition" of that game is released, in part so that we won't have to deal with the same situation. Giving us free DLC would help improve my confidence in future Bioware games and inprove my outlook of the company, which has been tarnished by this unfinished product.


that wont happen and who are you to think you deserve or we deserve a discount,  if youre not happy return it end of story, return it... there your compensation, dont demand something that  they are trying to fix or you think the game is awful because they did something different to us, those dlc are not going to be free unless they want to give us a bone ... oh wait all those items and 2 free dlcs{ if you got the sig and  played dragon age legends} you already got them  just sit back and wait while they fix and see what they do..:whistle:

Modifié par Ravenmyste, 02 avril 2011 - 07:11 .