250 réponses à ce sujet

[TheMachoqueen]

overall thouygh so far it is looking a good game minus the dlc hiccups

[twisteddeeds]

has anyone who got the game today having these problems stated everywhere on the forums? just wondering cause most of us have had the game early due to having the preorder.. id be interested in hearing if someone who bought the collectors edition today wheither that has the same problems as everyone else.... who inputted the codes before via website or through the game before psn updated their content on thursday

Modifié par twisteddeeds, 20 novembre 2009 - 05:19 .

[TheMachoqueen]

I put in my shale and in game item codes in the game didnt see it begin to download or anything and am yet to see it as of yet

[Eithel Estel]

I bought the CE yesterday (I'm from italy), and in psn stores the DLCs were already available. IMHO it can't be a problem due to the release date of the stone prisoner...



anyway Mr Leong, thanks for your answer. it make us feel a little lighter..

remember that the big problem is not only about the stone prisoner dlc, but also about the other CE dlcs.



I've got a question. Now the game says that my CE codes are no more useful. But I noticed a thing: the first time I inserted them, no advice came out. Even for the SP and the CE stuff. Just like they worked. But nothing happens. Only BDA worked. Then, on a second trial, the advice started.

Forgive my english, I'm trying to explain my experience at the best of my possibilities...



anyway, someone noticed this too?

[Vilkalcis]

Redeemed all the codes from the collector's edition (shale, blood armour, collector's edition exclusive items and the 2 pre-order rings) and have received...one ring and the lucky ring from the char creator.

The game was purchased today and the codes entered prior to starting a new character.

*edit* All of the items are currently listed in full as being redeemed via my profile but I only have the Lucky Ring and Dalish Promise Ring ingame.

Modifié par Vilkalcis, 20 novembre 2009 - 06:11 .

[Rank_ftw]

I have been in contact with EA customer services since yesterday and will post the information I have recieved in the 3 following posts.

[Rank_ftw]

Thank you for contacting Electronic Arts Technical Support.

Your reference number for this issue is : XXXXXXXXXXXX.



Our apologies that you are experiencing this issue with Dragon Age Origins. Hopefully, the steps we have walked through have fixed this issue. If they do not, please feel free to contact us with the provided reference number for us to investigate and troubleshoot this further.



Please visit our Support site (http://support.electronicarts.co.uk) and EA Sports World (http://www.easportsworld.com) for further information regarding this issue.

Should you require further assistance about this or any Electronic Arts game in the future, please visit our website and review our extensive Self Help Knowledgebase (http://support.ea.com)

[Rank_ftw]

Hello ,



It was my pleasure to speak with you a few moments ago regarding Dragon Age Origins. Unfortunately, at this time, I have exhausted the troubleshooting steps available to me. I have forwarded your information to our Tier 3 support specialists for further troubleshooting. Please allow 48-72 hours for them to research your issue and reply back to you via e-mail. We appreciate your patience as we work together to resolve this issue.



If you have any other questions or concerns while waiting for our response, then please update this incident and let us know. Your reference number for this issue is XXXXXXXXXXXXX.

[Rank_ftw]

Hello ,



Thank you for contacting Electronic Arts.



Due to the nature of your issue, more time is needed to investigate your issue. I apologize for any prolonged delays this may have caused, but please rest assured that we are trying to handle your issue in a timely manner.



During this time, you may still update your incident with additional information that might help us resolve your issue without causing any additional delay. To update your incident click the link above that says, 'to view or update your question from our support site, click here'.

[Rank_ftw]

Just hope they are able to sort this soon.

Modifié par Rank_ftw, 20 novembre 2009 - 06:58 .

[twisteddeeds]

hmmm looks like monday now until we hear anything....

[knightbear]

yes thank you for replying Jason Leong my faith it slowy comeing back for bioware/ea thank you

[Fernando Melo]

Sorry folks - we are aware of the issues and we've been working on trying to resolve that with SCEE since. We needed to really understand what exactly the problem was in order to communicate that back to you.



Please be patient. If you redeemed a code, you will not lose that content.



Once the free version of the DLC is made live it will appear in the downloadable content screen off the game's main menu and you will be able to download it for free.



Completely understand the frustration as you're looking forward to getting these asap in your game. We're hoping to hear back from SCEE shortly and will update you as soon as we can.

[Silly Skeleton]

Well at least we know they're aware of the problem.



It's a real shame this had to happen during the weekend, though. I really don't want to go beyond my origin story until I have the Stone Prisoner DLC.

[M1CK-J]

 I have entered all my codes that i got with my collectors edition and only some of the content is showing on my playstation. On this site i can see all of the content for the codes that i entered. Strange....... My main concern is the content for the "stone prisoner" add on. I can see it here but nothing on my PS3. Anyone know how to fix this??

[NomadicWulf]

Fernando Melo wrote...

Sorry folks - we are aware of the issues and we've been working on trying to resolve that with SCEE since. We needed to really understand what exactly the problem was in order to communicate that back to you.

Please be patient. If you redeemed a code, you will not lose that content.

Once the free version of the DLC is made live it will appear in the downloadable content screen off the game's main menu and you will be able to download it for free.

Completely understand the frustration as you're looking forward to getting these asap in your game. We're hoping to hear back from SCEE shortly and will update you as soon as we can.

Thank you for letting us know. Though can I ask about any problems with paid DLC as well? I bought Warden's Keep off of PSN yesterday, but it does not seem to be working either? So for me at least it isn't just restricted to the free DLC (consisting of both The Stone Prisoner and the Blood Dragon Armor), neither of which seems to work for me, whereas I can see nearly everyone has the Blood Dragon Armor available to them?

[Forbidden_Echo]

NomadicWulf have you installed wardens keep off the xmb under the games tabs?

[twisteddeeds]

echo.... i cant clarify on wardens keep, only i downloaded first from psn and from ingame and both downloaded and installed... if you read elsewhere youll see that i havent started the main game as ive been on here campaigning that everything that i was promised as dlc was dowloaded before i started the game.... i had jason leong having me testing the psn over here in the UK under a newly created profile... as far as i can tell, there are problems with the stone guardian, 3 items in collectors edition, and memory band.. not sure at the moment about wardens keep, as i said i havent touched the game... although ive had it from thursday morning.... hopefully itll get sorted before monday.. "everythings crossed"

[LoraliDap]

Guys good news it has all come through and worked for me now except for the memory band. So just sit tight and they should be there soon!

[NomadicWulf]

Forbidden_Echo wrote...

NomadicWulf have you installed wardens keep off the xmb under the games tabs?

Of course, it won't work if I won't install it... It's there under Game Data as well, I tried redownloading and reinstalling it as well, but to no avail..

[Forbidden_Echo]

I see i see. Sorry didnt mean to sound talking down. Its all this ingame installing etc confusing everyone. Woulda been hell of lot easier to put the content on the game disc and install through there. Or at least least give us DLC codes to use in the actual psn shop. DOnt see why EA have done it this way. This is my first bad experience with a bioware game since way back with BG1. kinda disheartening and makes me want to play this game less and less.

[TheMachoqueen]

Yeah i entered all 3 codes spoke to a EA person on Live chat who didnt really have any idea what to do and ive been passed on to a senior so far the 3 codes i have typed in :Shale, Blood Dragon armour and the 3 items have not downloaded to my playstation 3

[TheMachoqueen]

Yeah i agree with you echo but this isnt the first time ive had problem with EA games....everytime i have a problem its always an EA game....Fifa and Mercs 2 to name a few

[NomadicWulf]

Forbidden_Echo wrote...

I see i see. Sorry didnt mean to sound talking down. Its all this ingame installing etc confusing everyone. Woulda been hell of lot easier to put the content on the game disc and install through there. Or at least least give us DLC codes to use in the actual psn shop. DOnt see why EA have done it this way. This is my first bad experience with a bioware game since way back with BG1. kinda disheartening and makes me want to play this game less and less.

Don't worry about it, I haven't even gotten around to ingame installing yet. I just keep getting the 'No downloads available' notice whenever I check the Downloadable content tab, so the game isn't even registering that Warden's Keep exists to be installed, even though it's right there on the PS3 hard drive, for me at least.. If it was just an issue with the Bioware/EA account I could understand why I still don't have the Blood Dragon armor or The Stone Prisoner, but the fact that Warden's keep isn't working either just baffles me...

[TheMachoqueen]

well i was baffled when i typed in the codes and nothing came up what so ever never had anything this bad before