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[Daisy St Patience]

Hi, I'm sorry this is a very nooby question and probably a matter of my
own ignorance, but I purchased Bioware points to download the Black
Emporium DLC (for my Mac). However every time I select it for purchase
it prompts me to buy more points when I already have enough.<_<
Would someone be able to help? I'm just about dying from frustration.