631 réponses à ce sujet

[RaenImrahl]

Official EA tech support is through support.ea.com. When you go there, click on "Contact Us" and then you'll be asked to log in (your EA account, should be same as your Bioware/DAO login).

[PlazmaSugar]

this has been a issue for months there not going to fix it

[AndymanMessiah]

Huh, well this is as interesting as interesting can be. I logged into Origins while connected to the internet and saw all my DLC's gone unauthorized. So I turn off my internet, log into Origins again and voila, authorized. Excellent. Guess I gotta get used to playing my singleplayer game offline. Oh the profanity. Hey, f-words are in the dictionary. If you're against the f-word then you're against the dictionary. And we all know what jerks are against the dictionary, right? Yeah, that's right. Anyway, I'm gonna go offline now again and play mah Oregons.

edit: bye

(sorry for being rude and not saying goodbye also is this smiley  © of Chris Priestly? I'm willing to fight him for it. what a cute cat.)

Modifié par AndymanMessiah, 09 avril 2011 - 06:17 .

[Deathwurm]

RedundantCookie wrote...

Thanks for your reply Deathwurm.

I hope they fix this soon, I just bought the Ultimate Edition last night. I will definitely NOT log onto the servers from now on, unless completely necessary. The fact that they're not keeping their playerbase informed on the matter is a horrible way to handle things.

I would be quite happy with a statement about the matter. Tech issues happen, bad PR shouldn't.

While it seems that one doesn't have to be logged-in to play once your DLC has been authorized, there are some fun things that happen if you are logged in while playing. Achievements are recorded and posted to your character page, a "story" is written based on what you do and when you do it, and screenshots can be uploaded...I would re-consider once this problem has been solved. It is kind of a ridiculous system, but I bought DAO Ultimate as soon as it was released and have only seen this problem rear it's ugly head once before.
I feel for you since you just bought the Game last night and it's a bad introduction for you.
You are correct, not keeping the player base informed of the fact that there is a problem can not be excused...just look at how many threads have been started on all platforms Tech Help sections. I'm afraid that this is the state of Customer Service in all Industries now and it won't be getting better. (I was a customer service Rep for many years and we were always the most under-funded and under-appreciated part of the Company)
Enjoy playing (when you do get to play) because the game, in my opinion, is quite spectacular!
Edited (twice) for spelling

Modifié par Deathwurm, 09 avril 2011 - 07:04 .

[Creylin]

I've been hit by the same problem as everyone else. Tried to resume my saved game, and got unauthorized dlc. I have the Ultimate Edition off Steam.

To fix it, I loaded the game offline, just as others have mentioned in this thread.

This problem definitely sucks. Any DRM system that keeps legitimate owners from playing the content they've purchased needs to be done away with.

Modifié par Creylin, 09 avril 2011 - 07:06 .

[RonMexico4MVP]

Think it might be worth trying to segregate the issues here into Windows/Mac, Steam/Disc, etc. I'm in the same boat as Creylin. Hit with the unauthorized message, yet I can log out and everything (seemingly) works fine. This is with the Ultimate Edition purchased through Steam. Thinking there are some variables at play here (i.e. the xml trick not working for everyone).

[spoe71]

Ok, so I just restarted the game while logged out; I disabled the "always log me in" thing. The game and all of the DLC seem to be fine now. So, that being said---and to make sure I understand everything correctly---I should NEVER again attempt to log in, right?

I don't care one bit about online profiles or any of that stuff; all I want is to play the game and the DLC I paid for.

[RaenImrahl]

RonMexico4MVP wrote...

Think it might be worth trying to segregate the issues here into Windows/Mac, Steam/Disc, etc. I'm in the same boat as Creylin. Hit with the unauthorized message, yet I can log out and everything (seemingly) works fine. This is with the Ultimate Edition purchased through Steam. Thinking there are some variables at play here (i.e. the xml trick not working for everyone).

DLC authorization problems with Steam, and handling XML file editing, is a little different, IIRC.  There are links on the topic in the solutions roundup (see my sig below).  However, those usually deal with issues getting the background service to run on Windows... which can also cause DLC errors. Not sure how much help they would be with the EA server still offline.

[grYnnAn]

metatheurgist wrote...

Because this myth just needs to die...

Guess what I just did. I started DA while logged out with everything authorised. Then I logged in just to see everything unauthorise. Then I logged out again and all DLC was authorised again and I could load my save. Why? Because if your DLC is properly installed and authorised you can always play offline.

1000 years from now when EA doesn't even exist anymore and my computer won't even understand whatever IP protocol passes for the internet - an archeologist wil be able to dig up my machine start up the game and continue playing my game of DA. And there are no differences between any editions - it all works the same.

If it was a myth, sure.
Just talked to support about the possibility to play DAO UE offline, the answer was a simple; No

[Behelit_Outlaw]

EA and Bioware are really getting on my nervs. Amateurs!!

[Kogeae]

RaenImrahl wrote...

Kogeae wrote...

I have some questios and I'm not finding the forums too helpful at the moment. Looks like I also suffering from this blackout or whatever is, but here go my quiries...

What is DLC? (DownLoadable Content?)

I purchased 'Dragon Age Origins Ultimate Edition'....I was assuming the extra content did not expire as it did not say it was some trial version. So it is? Or am I still suffering from this blackout as well?

Thanks in advance.

The extra content your refer to *is* the DLC that's discussed in length on this forum.  Before the Ultimate Edition was published in the fall of 2010, all of the bonus content in the Ultimate Edition (everything except Origins and Awakening) was available for purchase separately. 

Unfortunately, when Ultimate Edition was published, it included the same authorization software for the extra content that was used for the individual downloads... the advantage to getting all that in the Ultimate Edition format was that 1) you didn't need to actually download it, and 2) it was less expensive than buying each piece separately.

When you launch the game, and if you're logged into the EA site (if you have the "log in every time I start the game" option selected)... the game tries to re-authorize the DLC.  Why?  Not sure, although I am assuming it's part of a decision on Bioware/EA's part to combat online piracy (DRM or Digital Rights Management).

The first time you play the game, you have to be online to activate both the main games and the extra content.  After that, you do not.  The only advantage to logging in after the first time is to sync your player profile with the Bioware/EA servers... which appears to be what crashed tonight.

It's a pain, I know... and one of the two great flaws in what is otherwise a sterling single-player game (the other being the clunky coding which hogs some system resources and causes crashed for some).

So yes, even though you purchased all the extra content all at once, and even through you have it all on disc, it still uses this rather irrational (IMHO) authorization scheme.  Unfortunately, there's no indication that the developers will patch the game to use a simple disc check for Ultimate Edition DLC, as the main game uses.

Thank you.

[AppleSoda]

grYnnAn, you talked to support? Did they give you an ETA on this?

[abandonedharpy]

I also have the Steam DL of the Ultimate. logging myself out didnt work for me, nor did the xml thing (although, that could mostly be because I'm apprently blind and cant find the parts I'm suposed to change from 1 to 0) - but yeah... I have 20hrs logged on my current game played it juuuust fine untill Friday when the stupid servers went down. Seriously, there's no new time limit? Has anyone heard anything? This is beyond annoying.

Modifié par abandonedharpy, 10 avril 2011 - 01:44 .

[Zaxares]

Just an update on my personal situation. I tried running DAO last night. The servers are still having the authentication problem (not picking up my purchased DLC that need authorisation like Blood Dragon Armor and Return to Ostagar, and it's still not picking up my Bioware points total), BUT I managed to get the game to work WITH the DLC all still active by logging out of my EA account from within the game itself. I'd already authorised all my DLC a long time ago in the past, however.

I do not have the Ultimate Edition, so I'm unsure if my method would work for Ultimate Edition owners.

[BWMagus]

RaenImrahl wrote...

RonMexico4MVP wrote...

Think it might be worth trying to segregate the issues here into Windows/Mac, Steam/Disc, etc. I'm in the same boat as Creylin. Hit with the unauthorized message, yet I can log out and everything (seemingly) works fine. This is with the Ultimate Edition purchased through Steam. Thinking there are some variables at play here (i.e. the xml trick not working for everyone).

DLC authorization problems with Steam, and handling XML file editing, is a little different, IIRC.  There are links on the topic in the solutions roundup (see my sig below).  However, those usually deal with issues getting the background service to run on Windows... which can also cause DLC errors. Not sure how much help they would be with the EA server still offline.

I don't know anything about Steam, but I did download this game (from somewhere else) and I am having a bigger problem than other people. It may be that those with an actual disk are allowed to play if they just log-off or disconnect from the internet, while people who downloaded require the servers to authenticate DLC to work. I even tried editing the XML trick and it wouldn't even let me play my DLC, which other people seem to not have an issue with.

[AppleSoda]

Anyone knows if there is a link to an official thread about this. It has almost been 48 hours, and it's rather very frustrating NOT to be able to play a single player game for which I purchased the content. I would relax a little if I knew they are working on it an at the very least an estimated time for it. I really don't want to tamper with a crack in order to play the game I paid for.

I would understand if this were a MMORPG, but it's not!

Modifié par RedundantCookie, 10 avril 2011 - 01:51 .

[AppleSoda]

By the way, RaenImrahl, thanks for your posts, they've been very informative. I would've LOVED to have people like you working within the company to address no-life gamers like myself who get obsessed when they can't play their games! Kudos for you. Now let's hope someone at EA or Bioware gets your enthusiasm and provides a bit of light to the players about this obnoxious and unnecessary situation.

[metatheurgist]

RaenImrahl wrote...
If you choose to log in, then you run the risk of not having your DLC properly authorize.  Yes, many times we've seen that this is because a user's PC is not running properly, causing the background services not to load correctly.  But it also happens, as we've seen this weekend, when something goes wrong on the company's end.

You missed the post where I stated that I did deliberately logged in just to unauthorise my DLC. When I tried to start a game afterwards it failed with the usual "Can't access content" message. Then I logged out and it all worked again. No I don't have some magical edition of DA that works offline.

grYnnAn wrote...
If it was a myth, sure.
Just talked to support about the possibility to play DAO UE offline, the answer was a simple; No

EA support like all companies that provide low-level support is staffed by people paid a minimum wage to follow the same script for all problems. I've seen and corrected the bad advice given out by them on this board several times. I dunno why but most companies don't consider providing highly paid compentent support staff that actually know what they're talking about a priority. It's probably cheaper just to give you bad advice until you give up from frustration.

Or maybe I just do have a magical edition of the game. Guess I'll just go and do the impossible and play DA offline with all my DLC now.

Modifié par metatheurgist, 10 avril 2011 - 02:12 .

[grYnnAn]

metatheurgist wrote...

Or maybe I just do have a magical edition of the game. Guess I'll just go and do the impossible and play DA offline with all my DLC now.

Might be possible for you, but not for me that owns the DOA UE.

[BWMagus]

metatheurgist wrote...

RaenImrahl wrote...
If you choose to log in, then you run the risk of not having your DLC properly authorize.  Yes, many times we've seen that this is because a user's PC is not running properly, causing the background services not to load correctly.  But it also happens, as we've seen this weekend, when something goes wrong on the company's end.

You missed the post where I stated that I did deliberately logged in just to unauthorise my DLC. When I tried to start a game afterwards it failed with the usual "Can't access content" message. Then I logged out and it all worked again. No I don't have some magical edition of DA that works offline.

grYnnAn wrote...
If it was a myth, sure.
Just talked to support about the possibility to play DAO UE offline, the answer was a simple; No

EA support like all companies that provide low-level support is staffed by people paid a minimum wage to follow the same script for all problems. I've seen and corrected the bad advice given out by them on this board several times. I dunno why but most companies don't consider providing highly paid compentent support staff that actually know what they're talking about a priority. It's probably cheaper just to give you bad advice until you give up from frustration.

Or maybe I just do have a magical edition of the game. Guess I'll just go and do the impossible and play DA offline with all my DLC now.

No one said it was impossible, for you. We've just pointed out that we already tried your solution (for many of us, it was the first thing we did) and it didn't fix it. I don't know if it's because my version is downloaded or because it's the Ultimate Edition (or both), but logging out does nothing whatsoever. I'm not sure why you find it more likely that everyone who has issues is an idiot instead of the possibility of small changes in different versions of the game.

[rob_glasgow]

metatheurgist wrote...

You missed the post where I stated that I did deliberately logged in just to unauthorise my DLC. When I tried to start a game afterwards it failed with the usual "Can't access content" message. Then I logged out and it all worked again. No I don't have some magical edition of DA that works offline.


Or maybe I just do have a magical edition of the game. Guess I'll just go and do the impossible and play DA offline with all my DLC now.

Now, as my DLC is not working I am no doubt one of these thicko's who know nothing about this new fangled technology and should probably be better off with some crayons. As I understand it if DLC is authorised and I then log off it will stay authorised. The next time I log in it will then authorise again. So by deliberately logging in it would suggest you had in fact been logged off. Therefore when you were unable to get access and you then logged back out surely you would have then started from your last save - which was a save when the content was authorised. So, if that is the case, nothing magic about it - simple common sense. I must confess that until this happened I did not give any thought to being logged in when playing - lesson learned!

[AppleSoda]

Well, it seems EA approves of the 1 to 0 thing on the Addin file, so I did it and got everything to work. I'll remain offline for a few days until the actual thing fixes. Here is the link from EA Support:

http://support.ea.co...8/showhome/true

Best of luck.

[mikey3k]

Also suffering from this problem. Guess I will change the requiresauthorization thing to 0.

[AppleSoda]

Ugh - Nevermind. DLC items aren't there with the Addin.xml modification... OK! Back to MMORPGs for a while. This is a waste of time. I'll keep checking to see if anyone has news on the matter...

[AppleSoda]

mikey3k wrote...

Also suffering from this problem. Guess I will change the requiresauthorization thing to 0.

I almost celebrated victory with that until I checked my inventory and the Blood Dragon Armor wasn't there... which means other content may get glitched with that method...