Hi guys,
I wanted to clean up my online profile a bit by removing some old characters that I didn't like, however on 'manage characters' , when I press delete I get the aforementioned error message; 'unable to connect to online storage server'. Is this a temporary issue? Or am I actually unable to delete unwanted characters from my profile?
Cheers
'unable to connect to online storage server': Deleting characters issue
Débuté par
Fallstar
, avril 09 2011 05:27
Retour en haut
#2
Posté 21 avril 2011 - 11:44
ThePinkFoxx
-
- Members
- 608 messages
I have had the same issue since September 2010 when I changed my gamertag through the xbox 360. Since I changed it, my profile hadn't updated and none of my characters uploaded. Any time I wanted to deelte a character it was 'cannot contact online server' and when I tried to aceess profile diagnostics I got the 'invalid persona' error. And nobody could seem to help me! It seems like a common and ongoing problem with many members.
I have both growled and cried in frustration as I tried numerous times to contact EA but their live chat system was horrible and the consultants didn't seem to understand what I was saying (said things like 'we'll have to delete your account' 'make a new email') and I got no where, even with images of what the page looked like with red circles pointing out exactly where the issues where.
After being assigned a case manager (Jonathan, tier 3 customer support) it took a month for me to get anywhere, emailing back and forth. As of yesterday I am happy to report my account were finally linked back together and I have been able to update, upload and delete chracters. It CAN happen, keep pressing...I'll find some way of adding my conversation with the case manager here.
I have both growled and cried in frustration as I tried numerous times to contact EA but their live chat system was horrible and the consultants didn't seem to understand what I was saying (said things like 'we'll have to delete your account' 'make a new email') and I got no where, even with images of what the page looked like with red circles pointing out exactly where the issues where.
After being assigned a case manager (Jonathan, tier 3 customer support) it took a month for me to get anywhere, emailing back and forth. As of yesterday I am happy to report my account were finally linked back together and I have been able to update, upload and delete chracters. It CAN happen, keep pressing...I'll find some way of adding my conversation with the case manager here.
