Stegoceras wrote...
Why was Jade Empire a slap in the face?
Jade Empire was seen as a "slap in the face" to "all the loyal fans" who "paid our salaries" and "made us famous" because it was considered "RPG lite," a "dumbing down" of the classic RPG formula into "action RPG," a pejorative thrown around in our forums around that time. It also was neither D&D, traditional European-derived fantasy, nor science-fiction. We learned a lot about our own capabilities and how to create better games from this project.
Why was Kotor a slap in the face?
KotOR, despite being a game int he very popular Star Wars franchise, was seen as a "betrayal of our fans" because we were no longer paying homage to our fantasy RPG and Dungeons and Dragons roots. It was considered, often and vociferously on our forums at the time, a "slap in the face" to "all the loyal fans" who "paid our salaries" and "made us famous." We learned a lot about pacing and making our games faster and more exciting with KotOR.
Why BG/BG?
I don't know about this one, since we didn't have our very own online community back then. i would assume that "all the loyal fans" who "paid our salaries" wanted more Shattered Steel and/or MDK2, either a giant robot action game or a quirky, well-written adventure game. I believe this is the series which made people stand up and take notice of BioWare and begin its reputation as one of the best story-driven-game developers in the world.
Why Mass Effect?
Mass Effect was an original property. Like with Dragon Age Origins, there was a chunk of our comunity who didn't want to risk exposure to something new (what if they didn't like it?) and wanted BioWare to continue making awesome games with licensed properties. And now, we have a section of our community who wouldn't trade them for the world, even for their respective sequels!
I just don't quite get what your aiming at, I'm sorry if that's because I misunderstood the purpose of your post.
The point was mainly that fans prefer the safe and known quantities, and, like humans in general, fear the unknown because they have no control over the advertising that surrounds it or their own reactions to it. Change is generally bad unless there is a lot of reassurance and continual communication, which we can't always provide but we do try. We communicated the changes between DAO and DA2 much better than we communicated the cahnges between ME2 and ME, but it still wasn't enough for some people, and that's understandable.
Anytime there is a change in the basic formula, we will gain some new fans and lose some old fans, the same as with any media like books, movies, comics, etc. With original properties like Mass Effect and Dragon Age, we have the opportunity to try all sorts of new things and respond more quickly and easily to gamer concerns and feedback. Sure, not everyone is goign to agree with us all the time, but without change, without the ability to try new things, without new eyes experiencing BioWare and its games for the very first time, we're not going to be able to see what works and what doesn't, and for whom.
And before this explodes into "who do we listen to?": we can take or leave any feedback we get. There is no obligation for us to
only listen to one side or another, or to act upon anything we hear or read. We take
everything into account--including info and feedback from other communities, people who come to our demo booths, professional media, other developers, blogs, social media, industry trends, our own opinions, and super-secret internal EA wizardry--when developing the next product. When we lock threads in this community, or try to steer the discussion a certain way, it doesn't mean we're no longer listening to a certain side. It usually means we'd like to hear more from an underrepresented viewpoint or group, or one side is no longer giving us anything new and we wantt o advance the discussion to the next point.
Believe me, we have had an online community for a long time now, and we are pretty sure we know how it works. Despite the sometimes heated discussions, despite the arguments you have with each other or with us, despite all of our disagreements, we are very grateful to our community members who engage with us and our games and provide their sincere, passionate feedback here and elsewhere online. Yes, even the so-called "trolls" and "fanboys."
Just try to keep the discussions healthy and constructive, please. Thank you for your participation, everyone.