Zexion21 wrote...
RedundantCookie wrote...
DaveMc2011 wrote...
vacoid wrote...
RedundantCookie wrote...
This thread has only 5 hours up and it already has more views and replies than most threads over 5 to 12 months old. That says something about the priority of this issue.
Very good point!
EA/Bioware - are you listening?
I think the only way to get them to listen is to translate this issue into a language they understand: money. Everyone experiencing this problem should submit a technical support request.
Reading 10,000 forum posts might hurt their feelings, except that (a) none of the higher-ups will ever read them; and (
they're a corporation, they don't have any feelings. But handling 10,000 support requests? That costs staff time, and therefore *money*. It seems to me like the most effective way of communicating the message "Don't do this again!" They don't have to "care about the community" to understand that this kind of foul-up costs them actual dollars.
I would be naive to believe this is about hurt feelings. But it's smart policy in most companies to keep your consumers, consuming your product. The saying: "The Customer is always right" spawned off the idea that if you keep a customer happy he or she will keep buying what you make, develop or publish.
Some of us will just keep buying like mindless zombies (maybe myself included) but many others will think twice before acquiring the games through monetary transactions after this.
Damn straight. Bioware's hanging by a thread for me right now.
Yes, also in the age of the interwebz, bad publicity often means ... bad publicity. Example:
Jimmy: "Oh you have to play Cookie Age: Followings man! AWESOME Roleplaying game"
Peppy: "Really? You think I should buy it?"
Jimmy: " Oh fo' sure!"
Peppy: "Ok, hold on, keep feeding the pig, I'll go to Game Dork and buy it right away"
Jimmy: "All right man! Go get it".
As opposed to:
Peppy: "I feel like buying a game, an RPG... what do you recommend?"
Jimmy: "Whatever you get, don't buy Cookie Age: Followings. They had me waiting 5 days to play once because of their flawed DRM crap. It's like, Online man, only it isn't... I was like whaaaa'?"
Peppy: "Wow, really?"
Jimmy: "Yeah, go buy Kitchen Wars 2 instead"
Peppy: "Oh, all right then! Gonna head over to Game Dork to buy it".
See?
Modifié par RedundantCookie, 12 avril 2011 - 01:22 .