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"Unauthorized DLC" error message - fixed weekend server issue


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#326
AppleSoda

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Earthlust wrote...

RedundantCookie wrote...

Earthlust wrote...

Thank you for acknowledging the issue, BioWare. =)


I don't mean to be cynical, but that reminded me of a school sweetheart I had, he broke my heart badly! His breakup was really ruthless and mean. Many weeks later after having ignored me all that time, out of nowhere he finalled called and I inmediately replied: "Th-thanks for calling me".

Your message reminded me of that phone response of mine.

Haha yes.  Be thankful for what we've got.  Yes, they could certainly be handling this a lot better, but that's most likely not the OP's fault.

I like to be grateful to the messenger.


Well, I truly believe as a representative to the company he should be thankful to the consumers, especially after this situation and us being kept in the dark about it for so long, not the other way around. As someone who has worked in Customer Service before, I understand this concept to be quite basic.

We are entitled to be displeased, it is okay. As long of course as our pleas are polite and within reason.

#327
vladimir11

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i had my heart broken by my friend on valentines day so dont feel left out

#328
vladimir11

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i called my gf at the moment to say happy v day and tell her i love her cause we dated for 3 years well she asked if i was cheating on her and i replied no i wasnt and never will then as i said that last part my friend grabed the phone and said o dont dont me there that not nice for ur gf to hear this and hung up

#329
vladimir11

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called back to her screaming i never want to hear from u again. she wouldnt even let me explain

#330
Nukenin

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RedundantCookie wrote...

Since Fuzzy didn't reply to my idea, what do you think? For having put us all of us geeks through this, EA/Bioware should come with a free DLC featuring a Romance with a Darkspawn.

I have this vision of the Warden cradling a genlock's severed head in his or her arms, gazing forlornly into its lifeless eyes, a tear running down his or her cheek.

"Why?" he or she laments.  "Why were you so… decapitatible?!?"

But I'd rather have a DLC starring Duncan in some early prequel adventure, which of course unlocks the legendary item/companion/possible LI Duncan's Beard in Origins and Awakening.

Modifié par Nukenin, 12 avril 2011 - 01:00 .


#331
Takamori The Templar

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Well I was like ...hope they fix it while I was in university...
oh well

#332
AppleSoda

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Nukenin wrote...

RedundantCookie wrote...

Since Fuzzy didn't reply to my idea, what do you think? For having put us all of us geeks through this, EA/Bioware should come with a free DLC featuring a Romance with a Darkspawn.

I have this vision of the Warden cradling a genlock's severed head in his or her arms, gazing forlornly into its lifeless eyes, a tear running down his or her cheek.

"Why?" he or she laments.  "Why were you so… decapitatible?!?"

But I'd rather have a DLC starring Duncan in some early prequel adventure, which of course unlocks the legendary item/companion/possible LI Duncan's Beard in Origins and Awakening.


LOL

#333
bobdoily

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Well there are definitely differences between the current auto-generated Profile.dap that new installs have, and the older versions that allow some of us to play.

The file is a mix of plain text, and either compressed or encrypted data. Whereas acheivement data is plain text, the authorization portion appears to be in sections of the latter.

This means that there is no nice work around, unlike the EA provided AddIns.xml fix.

So it looks like people will be waiting on EA/Bioware for a formal fix in order to address new installs.

#334
freche

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Nukenin wrote...
But I'd rather have a DLC starring Duncan in some early prequel adventure, which of course unlocks the legendary item/companion/possible LI Duncan's Beard in Origins and Awakening.

Integrated with Return to Ostagar and you bring a razor and some glue with you ? ;)

#335
DaveMc2011

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vacoid wrote...

RedundantCookie wrote...

This thread has only 5 hours up and it already has more views and replies than most threads over 5 to 12 months old. That says something about the priority of this issue.


Very good point!

EA/Bioware - are you listening?


I think the only way to get them to listen is to translate this issue into a language they understand: money.  Everyone experiencing this problem should submit a technical support request.

Reading 10,000 forum posts might hurt their feelings, except that (a) none of the higher-ups will ever read them; and (B) they're a corporation, they don't have any feelings.  But handling 10,000 support requests?  That costs staff time, and therefore *money*.  It seems to me like the most effective way of communicating the message "Don't do this again!"  They don't have to "care about the community" to understand that this kind of foul-up costs them actual dollars.

#336
BinarySunset

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Glad to see they're working on it, but was hoping it would be fixed by the time I got off work! Just wanted to put my vote in for what others have mentioned - a final patch that makes this ridiculous problem go away for good by removing the DRM. I know whenever this problem is solved and my DLC gets "authorized" I'm never logging in again.

#337
AppleSoda

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bobdoily wrote...

Well there are definitely differences between the current auto-generated Profile.dap that new installs have, and the older versions that allow some of us to play.

The file is a mix of plain text, and either compressed or encrypted data. Whereas acheivement data is plain text, the authorization portion appears to be in sections of the latter.

This means that there is no nice work around, unlike the EA provided AddIns.xml fix.

So it looks like people will be waiting on EA/Bioware for a formal fix in order to address new installs.


Thanks for checking Bob, yes, some of us resignated to that after wasting our times terribly over the weekend. I spent nearly 5 hours troubleshooting on Friday... and then waiting, and waiting until now...

#338
Sussurus

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I'd rather they finally patch the game than free DLC.
I'm not one of those that rant and demand action.
However after a long hiatus from the big O, and spending more on DLC I missed.
I'm a tad perturbed at how many issues are still there, from the elven boots in lothering.
To crashes with cerain activation of abilities, all are minor issues true.

However since new gamers are buying this game regularly and many old ones still are.
Combined with more recent DLC.
A patch to get rid of all issues would go far, and for minor cost be a large publicity coup.

Modifié par Sussurus, 12 avril 2011 - 01:12 .


#339
AppleSoda

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DaveMc2011 wrote...

vacoid wrote...

RedundantCookie wrote...

This thread has only 5 hours up and it already has more views and replies than most threads over 5 to 12 months old. That says something about the priority of this issue.


Very good point!

EA/Bioware - are you listening?


I think the only way to get them to listen is to translate this issue into a language they understand: money.  Everyone experiencing this problem should submit a technical support request.

Reading 10,000 forum posts might hurt their feelings, except that (a) none of the higher-ups will ever read them; and (B) they're a corporation, they don't have any feelings.  But handling 10,000 support requests?  That costs staff time, and therefore *money*.  It seems to me like the most effective way of communicating the message "Don't do this again!"  They don't have to "care about the community" to understand that this kind of foul-up costs them actual dollars.




I would be naive to believe this is about hurt feelings. But it's smart policy in most companies to keep your consumers, consuming your product. The saying: "The Customer is always right" spawned off the idea that if you keep a customer happy he or she will keep buying what you make, develop or publish.

Some of us will just keep buying like mindless zombies (maybe myself included) but many others will think twice before acquiring the games through monetary transactions after this.

*Edit* Point is that the more voices that show that there is a significant percentage of your money producing piggies discontent, the more chances there are for them to address the issue and go on with business as usual.

Modifié par RedundantCookie, 12 avril 2011 - 01:16 .


#340
Zexion21

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RedundantCookie wrote...

DaveMc2011 wrote...

vacoid wrote...

RedundantCookie wrote...

This thread has only 5 hours up and it already has more views and replies than most threads over 5 to 12 months old. That says something about the priority of this issue.


Very good point!

EA/Bioware - are you listening?


I think the only way to get them to listen is to translate this issue into a language they understand: money.  Everyone experiencing this problem should submit a technical support request.

Reading 10,000 forum posts might hurt their feelings, except that (a) none of the higher-ups will ever read them; and (B) they're a corporation, they don't have any feelings.  But handling 10,000 support requests?  That costs staff time, and therefore *money*.  It seems to me like the most effective way of communicating the message "Don't do this again!"  They don't have to "care about the community" to understand that this kind of foul-up costs them actual dollars.




I would be naive to believe this is about hurt feelings. But it's smart policy in most companies to keep your consumers, consuming your product. The saying: "The Customer is always right" spawned off the idea that if you keep a customer happy he or she will keep buying what you make, develop or publish.

Some of us will just keep buying like mindless zombies (maybe myself included) but many others will think twice before acquiring the games through monetary transactions after this.


Damn straight. Bioware's hanging by a thread for me right now.

#341
AppleSoda

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Zexion21 wrote...

RedundantCookie wrote...

DaveMc2011 wrote...

vacoid wrote...

RedundantCookie wrote...

This thread has only 5 hours up and it already has more views and replies than most threads over 5 to 12 months old. That says something about the priority of this issue.


Very good point!

EA/Bioware - are you listening?


I think the only way to get them to listen is to translate this issue into a language they understand: money.  Everyone experiencing this problem should submit a technical support request.

Reading 10,000 forum posts might hurt their feelings, except that (a) none of the higher-ups will ever read them; and (B) they're a corporation, they don't have any feelings.  But handling 10,000 support requests?  That costs staff time, and therefore *money*.  It seems to me like the most effective way of communicating the message "Don't do this again!"  They don't have to "care about the community" to understand that this kind of foul-up costs them actual dollars.




I would be naive to believe this is about hurt feelings. But it's smart policy in most companies to keep your consumers, consuming your product. The saying: "The Customer is always right" spawned off the idea that if you keep a customer happy he or she will keep buying what you make, develop or publish.

Some of us will just keep buying like mindless zombies (maybe myself included) but many others will think twice before acquiring the games through monetary transactions after this.


Damn straight. Bioware's hanging by a thread for me right now.


Yes, also in the age of the interwebz, bad publicity often means ... bad publicity. Example:

Jimmy: "Oh you have to play Cookie Age: Followings man! AWESOME Roleplaying game"
Peppy: "Really? You think I should buy it?"
Jimmy: " Oh fo' sure!"
Peppy: "Ok, hold on, keep feeding the pig, I'll go to Game Dork and buy it right away"
Jimmy: "All right man! Go get it".

As opposed to:

Peppy: "I feel like buying a game, an RPG... what do you recommend?"
Jimmy: "Whatever you get, don't buy Cookie Age: Followings. They had me waiting 5 days to play once because of their flawed DRM crap. It's like, Online man, only it isn't... I was like whaaaa'?"
Peppy: "Wow, really?"
Jimmy: "Yeah, go buy Kitchen Wars 2 instead"
Peppy: "Oh, all right then! Gonna head over to Game Dork to buy it".

See?

Modifié par RedundantCookie, 12 avril 2011 - 01:22 .


#342
567kenison

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Rob Bartel wrote...

Over the April 9, 2011 weekend, some of our Dragon Age: Origins content servers experienced an as yet unidentified failure. As a result, users began to experience error messages when attempting to access their downloadable content, indicating that the DLC was unauthorized.

We apologize for the inconvenience and are currently investigating and working to resolve the issue on our end. We will update this thread once we know more.


So it just broken now ? i just installed it april 10,2011 :P wow the sever just crash now

#343
AppleSoda

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567kenison wrote...

Rob Bartel wrote...

Over the April 9, 2011 weekend, some of our Dragon Age: Origins content servers experienced an as yet unidentified failure. As a result, users began to experience error messages when attempting to access their downloadable content, indicating that the DLC was unauthorized.

We apologize for the inconvenience and are currently investigating and working to resolve the issue on our end. We will update this thread once we know more.


So it just broken now ? i just installed it april 10,2011 :P wow the sever just crash now


Long story Iron Man, long story...

#344
Zexion21

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RedundantCookie wrote...

567kenison wrote...

Rob Bartel wrote...

Over the April 9, 2011 weekend, some of our Dragon Age: Origins content servers experienced an as yet unidentified failure. As a result, users began to experience error messages when attempting to access their downloadable content, indicating that the DLC was unauthorized.

We apologize for the inconvenience and are currently investigating and working to resolve the issue on our end. We will update this thread once we know more.


So it just broken now ? i just installed it april 10,2011 :P wow the sever just crash now


Long story Iron Man, long story...


Rofl. :police:

#345
bobdoily

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RedundantCookie wrote...
As opposed to:

Peppy: "I feel like buying a game, an RPG... what do you recommend?"
Jimmy: "Whatever you get, don't buy Cookie Age: Followings. They had me waiting 5 days to play once because of their flawed DRM crap. It's like, Online man, only it isn't... I was like whaaaa'?"
Peppy: "Wow, really?"
Jimmy: "Yeah, go buy Kitchen Wars 2 instead"
Peppy: "Oh, all right then! Gonna head over to Game Dork to buy it".

See?


This weekend is the perfect example of why DRM upsets me. It is designed to keep out those that don't pay. Untortunately due to its nature hackers will eventually find a way around it, usually before it is even released.. So that when an issue arises with the DRM those that pay are the ones that are hurt.

#346
TheRunemage

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vladimir11 wrote...

any good ideas when they should have it fixed i have $200 worth of stuff in DA:O


Figure sometime between now & christmas the way these jack wagons operate.

#347
Zexion21

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TheRunemage wrote...

vladimir11 wrote...

any good ideas when they should have it fixed i have $200 worth of stuff in DA:O


Figure sometime between now & christmas the way these jack wagons operate.


Christmas 2015?

Or Christmas 2016?

#348
mamachobe

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Ahhh, still nothing.

Wonder if they should just give rights to goodoldgaming and let them sell this DRM-free for 6$?

Seriously though, I don't think the UE should need this DRM, as it's a compilation of the old game and I don't think people would want to recrack a game thats already cracked. IMO at least.

#349
Obsim

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It worked for a while over the course of Saturday evening and Sunday. Now the issue has started all over again, perhaps this drive to all gaming beeing tied into an internet connection is a bad thing hmmm?

#350
Cederic42

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For the record, I refuse to buy another Bioware game released with this obnoxious and pointless DRM mechanism. I'm also seeking a refund for DA:O on the grounds that the game content has been remotely disabled - whether by intent or accident, it's a specific design choice that has resulted in the removal of game content I've paid for, so I don't want to pay for it.

It's a shame, I was close to completing the main campaign. Would've been nice to see how it turned out. If only the game had been released in a playable state.