1652 réponses à ce sujet

[Gerdiun0]

Deathwurm wrote...

Hirakata Jen wrote...

Deathwurm wrote...

I agree that this is a problem with EA and thier customer support and not Bioware.
Yes, Bioware should have stepped up and said something sooner, but as far as I know this is an issue with an EA maintained server, therefore not Bioware's fault.
As for this particular style of DRM, I'm pretty sure it has already been abandoned (someone who has DA2 may be more up to date on what the current DRM strategy is)

I would assume that BioWare is a big cash cow for EA, considering not many of their games appeal to the RPG core fanbase. Unless it were in the contract, I believe that if BioWare were to push back at EA or even threaten to leave based on EAs demands ahd ****ty service, EA might back off. Or sue their asses. One or the other.

Man, I hate big corporations. Square-Enix is pissing me off too.

I just don't see Bioware in a position to dictate anything to EA. EA made Bioware a subsidiary and I don't think there is anty way they can reverse that decision. The only option would be for the majority of Bioware's Executive Staff and Developers to walk away from their jobs and try to start a new Development Studio with no money, only fans willing to buy what they wouldn't be able to afford to produce. That would lead to a need for cash which would lead to (you guessed it) a Larger Corporation coming in & who knows...next time it could be Take Two and that woul dbe even WORSE! lol

I've just had a vision of Bioware working under Activision.
I'm felling sick......


Better stay with EA, truth be tolled I don't think they that bad at all.

[Hocus63]

Here's an interesting question that may or may not have to do with this glitch. how much money did BiowarEA make last year selling games that don't work or worse let you start playing, but don't let you finish. If as much time and effort was put into this problem as was put into "protecting content" my sneaking suspicion is that we would have a solution. This is why I rarely buy games anymore. This doesn't ever seem to get any better. I am sorry I was tempted by this one.

[Deathwurm]

RaenImrahl wrote...

There's no evidence that this ongoing issue is the result of some sort of third-party, denial of service attack.  Indeed, given the number of people who post problems with DLC on this form when the servers are working... what we have here is a poorly executed system made worse by some sort of server outage or error.

One reason for the slowness of the response seems to be that Bioware is one division of Electronic Arts, and the server in question is operated by another division.  It's pretty obvious to me that no one from EA told the Bioware folks that there was a problem... or that, obviously, Bioware monitors this themselves.

Rob did not give us an official response until I and some others sent personal messages to the various Bioware employees listed on this site.  This appears to be compounded by the fact that Chris Priestly, the usual flak for Bioware, is appearanly on vacation this week (according to one of his co-workers).

I defer to you in this area, my friend. Your "Kung-Fu" is far better than mine and I was not trying to start any rumors (or give anyone any ideas)
But, then again...there's no evidence at all.
I was grasping at straws and did find it interesting that the Dates of the "Anonymous" attacks were within 48 hours of when we all began experiencing problems.
My bad

[Raedek]

Dude, I'm your teacher, and even I am checking the forum for updates.

vladimir11 wrote...

im at school and im on this forum in my computer class and still freaking out hopping to get some information on the progress plz bioware/ea give us an update plz

[RaenImrahl]

Deathwurm wrote...

RaenImrahl wrote...

There's no evidence that this ongoing issue is the result of some sort of third-party, denial of service attack.  Indeed, given the number of people who post problems with DLC on this form when the servers are working... what we have here is a poorly executed system made worse by some sort of server outage or error.

One reason for the slowness of the response seems to be that Bioware is one division of Electronic Arts, and the server in question is operated by another division.  It's pretty obvious to me that no one from EA told the Bioware folks that there was a problem... or that, obviously, Bioware monitors this themselves.

Rob did not give us an official response until I and some others sent personal messages to the various Bioware employees listed on this site.  This appears to be compounded by the fact that Chris Priestly, the usual flak for Bioware, is appearanly on vacation this week (according to one of his co-workers).

I defer to you in this area, my friend. Your "Kung-Fu" is far better than mine and I was not trying to start any rumors (or give anyone any ideas)
But, then again...there's no evidence at all.
I was grasping at straws and did find it interesting that the Dates of the "Anonymous" attacks were within 48 hours of when we all began experiencing problems.
My bad

No worries.  It's human nature.  When something that's important to us or something we like is harmed or injured or taken away for some reason, our very natural instinct is to explain why such a thing happened.  The more we care about an issue, the more elaborate the supposed explaination.  That's why conspiracy theories are so exciting.

[PhynoxNight]

Game_Fan_85 wrote...

Personally, I think that is a bit unfair to the awesome work BioWare do.  I blame EA, not BioWare.  I DO agree that the silence and ignoring of this matter is unforgivable, but isn't it out of BioWare's hands?  EA have always been one of those companies I love to hate, just when I started to kind of like them for the games I have bought the last few years (Mirror's Edge, Dead Space, BioWare games etc, free PC Mass Effect 2 was nice too!), crap like this happens.  GET RID OF THE DRM EA!  It was only after I ordered Ultimate Edition from Amazon US last week,  that I read about the DLC needing an internet connection, which I don't always have.  By the time the servers are fixed, I probably wont be able to log in.  Thank God the PS3 version doesn't need me to sign into PSN to play it!

As a side note, I finally got around to playing Lair of the Shadow Broker on my 360 which I bought just before DA2 arrived and also purchased Arrival.  The game told me 2 of my previous downloads were currupt and needed to be downloaded again.  I'd love to know how they magically became currupt <_<

Unusre really if BioWare was ever a good company when it came to it's customer base. to be honest, what they did to KOTOR 2 (i.e. not developing it themselves, not giving it the time it really needed to be finished) showed an insight into them that was extremely baffling at the time.

The very fact that BioWare isn't at the very least having more than one person posting about this issue shows how low they have fallen. Yes, I am sure EA has a lot to do with BioWare and how they make their games now - however it doesn't excuse BioWare from stepping forward and owning up to this mess. That they haven't told EA to stop lying to people through their customer service in regards to server being out/what we can do to fix the problem.

Unsure if it's an EA or BioWare issue (whoever maintains the servers is at fault here prob and I have a feeling it's EA because it makes more sense for that I think) however it doesn't excuse either side from dropping the ball on this customer service nightmare.

All I want is an apology. All I want is for them to admit that 4 days ago they screwed up. That they dropped the ball, didn't go ahead and inform the community to the extent of the problem, and that they are going to muster every available resource to fix the issue.

On another note: Look at how BioWare ignores the DA:O forums. There is no excuse to that at all. Again, I point to Blizzard and its pretty good handling of customer service. Yes, it costs money to have service reps running around however it isn't better to spend some money to show you care and respect your customer base instead of ignoring an entire forum and make it seem that you don't give a damn to the players when you are selling the game in stores?

[PhynoxNight]

RaenImrahl wrote...

There's no evidence that this ongoing issue is the result of some sort of third-party, denial of service attack.  Indeed, given the number of people who post problems with DLC on this form when the servers are working... what we have here is a poorly executed system made worse by some sort of server outage or error.

One reason for the slowness of the response seems to be that Bioware is one division of Electronic Arts, and the server in question is operated by another division.  It's pretty obvious to me that no one from EA told the Bioware folks that there was a problem... or that, obviously, Bioware monitors this themselves.

Rob did not give us an official response until I and some others sent personal messages to the various Bioware employees listed on this site.  This appears to be compounded by the fact that Chris Priestly, the usual flak for Bioware, is appearanly on vacation this week (according to one of his co-workers).

Thank you for all your hardwork. Honestly I have shunned the forums before due to the fact that I saw BioWare not here (and also I never really had any technical issues). I vow to come here now more often esp. with such a great community that seems to be here.

[SlfeR]

Agreed with you PhynoxNight, loking back on how much money i spend on dlc`s i want to hear at least 1 official word from guys who working for BioWare or EA.

[RaenImrahl]

PhynoxNight wrote...

On another note: Look at how BioWare ignores the DA:O forums. There is no excuse to that at all. Again, I point to Blizzard and its pretty good handling of customer service. Yes, it costs money to have service reps running around however it isn't better to spend some money to show you care and respect your customer base instead of ignoring an entire forum and make it seem that you don't give a damn to the players when you are selling the game in stores?

Or to put it another way, we would not have had to wait for days for an official response, and users would not have had to send personal messages to Bioware developers to alert them of a problem, had this happened to Dragon Age 2's DLC, as opposed to Origins.

Modifié par RaenImrahl, 12 avril 2011 - 02:10 .

[prostel]

PhynoxNight wrote...

Unusre really if BioWare was ever a good company when it came to it's customer base. to be honest, what they did to KOTOR 2 (i.e. not developing it themselves, not giving it the time it really needed to be finished) showed an insight into them that was extremely baffling at the time.

Bioware had no say in when KotOR2 was going to be released once they passed on developing it... that was LucasArt's responsability, as anything else SW videogame related. 

 

[dollporn]

I could have done two complete DA2 playthroughs by now, but this time I kinda wanted to import a complete save with Witch Hunt included. Feeling sad.

[Blessly]

Sigh!! Fix it allready...

Modifié par Blessly, 12 avril 2011 - 02:15 .

[MisterLongPants]

I tipped Kotaku Australia and some other sites to the situation. Kotaku.com.au were the only ones i've heard back from saying that they're looking into it so HOPEFULLY we'll see some news articles soon.

Oh and as for people trying to defend Bioware after the sort of indifference we've seen from them on the forums these last few days. We'll you're sounding a little like battered housewives in denial.

I don't know exactly who's fault it is, i've heard people saying it lies directly with EA and not at all with Bioware, then i've heard the exact opposite, that EA have nothing to do with the servers and that it's Bioware's stuffup.

Truth is, neither are coming off all that fresh at the moment.

Modifié par MisterLongPants, 12 avril 2011 - 02:29 .

[Raedek]

I bet they accidentally did a Windows Update on the servers - that's why they went down. Now they are trying to find someone who knows how to go back to a restore point.

[DHK79]

All this ranting and raving might be a way to let off a little frustration, but has anyone actually heard WHEN they expect to have it fixed?

[ArianSnow]

DHK79 wrote...

All this ranting and raving might be a way to let off a little frustration, but has anyone actually heard WHEN they expect to have it fixed?

48-72 hours (times infinity.)

[griff713]

I find it very foreboding that on EA's customer support phone list, DA:O isn't even listed
as a game they will specifically support.... I guess its in the "other games" catgegory

[MisterLongPants]

DHK79 wrote...

All this ranting and raving might be a way to let off a little frustration, but has anyone actually heard WHEN they expect to have it fixed?

You really think we wouldn't have mentioned it a million times on this single page if we had?

Modifié par MisterLongPants, 12 avril 2011 - 02:33 .

[Sakudayo]

It's in no way DDoS attack, because you can log in.

Most likely, there were no hacks at all, that's just a strange coincidence caused by exactly the same date of sudden maintenance of EA Download Manager. This coincidence is confusing because there's just no way EADM and DA:O servers are the same. That's why I made an assuption it could have been hacker attack (virus, for example). There's also exactly the same possibility that their data servers were burned (lol).

On the bright side, they can be moving EADM server to help with DA:O.

But most likely that's just a coincidence.

[silvereyes333]

 All I got from EA support was the following:

• 916228621: please tell Bioware they have many unhappy gamers right now: http://social.biowar...8/index/7036701
• Scott: They definitely know this , that is why they are working day and night to resolve issue .
• Scott: But you never know how much time technical issue take

So, the "official" ETA right now is "no ETA".  

I'm a developer for a small software company, and if we ever have a server outage for more than a few minutes, it's an all-hands-on-deck DEFCON 1 sort of situation.  

Having downtime of more than a couple hours is unfathomable.  Having downtime measured in days?  We would be out of business.

[PhynoxNight]

prostel wrote...

PhynoxNight wrote...

Unusre really if BioWare was ever a good company when it came to it's customer base. to be honest, what they did to KOTOR 2 (i.e. not developing it themselves, not giving it the time it really needed to be finished) showed an insight into them that was extremely baffling at the time.

Bioware had no say in when KotOR2 was going to be released once they passed on developing it... that was LucasArt's responsability, as anything else SW videogame related. 

 

Actually they did have a say. They just decided to pass off the development to Obsidian. If I remember correctly it was BioWare's decision for it to have to be out for the holiday season. Lucasarts might of had a say but in the end BioWare was the one who had Obsidian doing the development and it was BioWare that allowed it to be rushed for the holiday season.

KOTOR 2 was a decent game. It would of been amazing if it had been finished. This is why I havent even dared to look at Old Republic.

[PhynoxNight]

RaenImrahl wrote...

PhynoxNight wrote...

On another note: Look at how BioWare ignores the DA:O forums. There is no excuse to that at all. Again, I point to Blizzard and its pretty good handling of customer service. Yes, it costs money to have service reps running around however it isn't better to spend some money to show you care and respect your customer base instead of ignoring an entire forum and make it seem that you don't give a damn to the players when you are selling the game in stores?

Or to put it another way, we would not have had to wait for days for an official response, and users would not have had to send personal messages to Bioware developers to alert them of a problem, had this happened to Dragon Age 2's DLC, as opposed to Origins.

Agreed

[AppleSoda]

sameffect wrote...

wow... just caught up on 22 pages of forums, phew! Feel better knowing that the de-authoring thing wasn't just my game getting corrupted, but it sucks that it's caught so many people out- and that there's been no follow up response. Any idea if anyone on that long list of moderators at the end of the page actually watches the forum? - you think a quick update would be the polite thing to do about now.

and thanks to cookie for the (quietly) insane sleep deprived musings! Makes the waiting like a mushroom much easier

You're welcome Mr. Mushroom.

He he he. "Waiting like a Mushroom", I like that.

[PhynoxNight]

Maybe we should all be ranting and raving in the DA2 forums. I still say we should be assaulting their facebook and twitter accounts with posts about when this is going to be fixed

[AppleSoda]

 RaenImrahl, What are you? You seem like a fully opened hose of wisdom, shooting out at an edifice of muddled confusion, slowly cleansing it into a Bastion of Reason. Are you sure you are not Merlin?