1652 réponses à ce sujet

[Padme4000]

But again Bioware I do have to say thank you, for finally addressing the issue, and hope that you take into account what your consumers are saying about this issue. As the saying goes the customer knows best (though really this isn't always the case sadly), but the best way to resolve further issues like this is to only make it authorize the DLC once not every time you log in on your game.

[halbu]

vicious796 wrote...

Regardless of when it was noticed, the truth of it is that DA:O is not a top priority game of theirs. DA2, ME2, and on some levels WAR (though that's debatable) are the "prime attention" games. DA:O is on the backburner and there's no reason to "call in the help" over the weekend for a last-gen game.

Not to nitpick, but I disagree. I am a customer, regardless of the age of the product. The game is still available for purchase and therefore should be supported as such. 

All the same I am grateful for an official update. I'm a bit dismayed, however, at the lethargic response to an apparently ongoing problem that only just came to a head this weekend. 

Modifié par halbu, 11 avril 2011 - 07:42 .

[Yuka Laka]

This is crazy for a singleplayer game...
BTW whats the timeframe for this?

[Havinis]

I just hope they get the idea of how many people are actually annoyed by this, I mean this threads been up less than an hour and its already nearing a 3'd page of comments...

[Padme4000]

Hopes this issue will be resolved before my next days off work... which is Thursday and Friday

Modifié par Padme4000, 11 avril 2011 - 07:40 .

[vicious796]

halbu wrote...

vicious796 wrote...

Regardless of when it was noticed, the truth of it is that DA:O is not a top priority game of theirs. DA2, ME2, and on some levels WAR (though that's debatable) are the "prime attention" games. DA:O is on the backburner and there's no reason to "call in the help" over the weekend for a last-gen game.

Not to nitpick, but I disagree. I am a customer, regardless of the age of the product. The game is still available for purchase and therefore should be supported as such. 

In theory, you are correct - but nowhere in the gaming world is this actually done in practice.

Then again, I've never heard of constant online authentication either - so it's kind've a moot point. It all leads to the "once is enough" argument.

[Zexion21]

Yuka Laka wrote...

This is crazy for a singleplayer game...
BTW whats the timeframe for this?

4 days to adress it? I'd say 4 months to fix it.

[Zexion21]

vicious796 wrote...

halbu wrote...

vicious796 wrote...

Regardless of when it was noticed, the truth of it is that DA:O is not a top priority game of theirs. DA2, ME2, and on some levels WAR (though that's debatable) are the "prime attention" games. DA:O is on the backburner and there's no reason to "call in the help" over the weekend for a last-gen game.

Not to nitpick, but I disagree. I am a customer, regardless of the age of the product. The game is still available for purchase and therefore should be supported as such. 

In theory, you are correct - but nowhere in the gaming world is this actually done in practice.

Then again, I've never heard of constant online authentication either - so it's kind've a moot point. It all leads to the "once is enough" argument.

Mmm. I have to bring up Blizzard again. They STILL really support the Warcraft 3 community very well.

[Kaias]

RaenImrahl wrote...

freche wrote...

Rob Bartel wrote...
We apologize for the inconvenience and are currently investigating and working to resolve the issue on our end. We will update this thread once we know more.

@Rob Bartel
To avoid future complications, just release a small patch and remove the need for authentication. Your game is cracked so anyone who don't want to spend money on it will not do it anyway.

I would say authentication does not need to be removed, but rather fixed.  I personally have no issue if it has to be authenticated ONCE.  But every time I log in?

I would like to add my voice to those asking for this.  DRM is not a bad thing, but it does get really annoying when it gets in the way of playing what you have paid for.  Just fix it so that its a one time authentication.

[Padme4000]

Zexion21 wrote...

Yuka Laka wrote...

This is crazy for a singleplayer game...
BTW whats the timeframe for this?

4 days to adress it? I'd say 4 months to fix it.

o.o I sincerly hope not... but I have to agree the length it took them to address it kind of states that fixing the problem they took so long to address will take longer...

Modifié par Padme4000, 11 avril 2011 - 07:44 .

[Khayness]

RaenImrahl wrote...

Rob's choice of title for this post is unfortunate, since it actually describes the most common issue people have with the game-- and that's when all the servers are working correctly.

"Unauthorized DLC" is as synonymous with Dragon Age as anything else.  Once again, I hope some good will come out of this annoying situation, and that someone, somewhere at Bioware or EA will realize that more work is needed, patch-wise, the try make DLC managable.

Yeah, it is most unfortunate.

After I've reinstalled the game on a new OS, the whole ingame DLC manager went crazy and I have to resort to jumpstarting the svc.exe for a few moments in order to play.

But it seems the whole system went down in a fire.

[Sakudayo]

So, do you think anybody will play The Old Republic with this kind of support?

"We're terribly sorry, but our servers are down, the problem will be resolved in 1-2 months".

[ArianSnow]

I had problem with my DLC on my CE DA:O edition, I have have even more debilitating issues now.

I have paid for my DLC through my game purchase and they should have been authorized on purchase. There is no sense in me having to log on to a server that can ruin my game if it senses something isn't right.

Btw there are alot of us not able to authorize our DLC upon first log in, so no it shouldn't even have to authorize once. I bet pirates haven't got a single issue.... I feel so used.

[Zexion21]

Sakudayo wrote...

So, do you think anybody will play The Old Republic with this kind of support?

"We're terribly sorry, but our servers are down, the problem will be resolved in 1-2 months".

As it stands right now I would advise anyone I know not to buy the old republic.

[themincer]

Padme4000 wrote...

I suppose that is right, but if I was a company like them, I would even make sure games like DA:O especially after its sequel is released would be watched closely. Since sequels tend to make players replay the first one, especially when the story continues in some form in the sequel. But all I can hope for now is that they do resolve the issue.

Aye, I think Bioware (and EA) would be interested to know that with the release of Dragon Age II, the popularity of the original game shot up so much again in recent weeks that I noticed the PC version of DA:O was in the top 10 games list on Gamefaqs.com for a solid period again.

Common sense, peeps.

[Taran Everlife]

I have been tearing my hair out, trying all of the suggestions on the forums. Now I know why none of them worked and why I am bald!!!
Glad to know it's not me or my computer, but I shall be glad when it's fixed. So irritating to see my DLC sitting there enabled, but unauthorized.
DA2 DLC is so much better.
I agree with the "authorize once and that's it" suggestion.

[Edirr]

At least it's now being officially acknowledged. The best thing that they could do, would be, as per the suggestion made by some of the folks here, release a patch to ensure content authentication is needed just that once.

As well, the problems are not just with the DLC servers, but are affecting Bioware community profiles here. I can't delete screenshots from my profile, achievements and other things don't update despite saying they have been unlocked and uploaded, achievement dates are being changed at random on the client side due to the synchronization issues etc, so it's a more widespread problem than just content authorization.

Which is all the more reason to get the things in gear. If they do take that approach, patching out the need to authenticate every time, they will also reduce their own tech support caseload, which is probably the most persuasive argument for doing it.

[Pallym]

what? is the problem solved?

[Cadfan]

The purpose of DRM is to make it comparatively less pleasant to pirate a game than to purchase it.

If your DRM makes it comparatively MORE pleasant to pirate a game than to purchase it, your DRM has failed in its mission. It is just as faulty as a car with no engine, or spoiled meat. You should get rid of it.

[Padme4000]

Well for those who buy the actual CD/Download... and after having redeemed the code (which to me should be authorisation enough) they shouldn't have to authorize it again... though if it is absolutely needed then only do it once not every time.

Modifié par Padme4000, 11 avril 2011 - 07:46 .

[freche]

RaenImrahl wrote...

freche wrote...

Rob Bartel wrote...
We apologize for the inconvenience and are currently investigating and working to resolve the issue on our end. We will update this thread once we know more.

@Rob Bartel
To avoid future complications, just release a small patch and remove the need for authentication. Your game is cracked so anyone who don't want to spend money on it will not do it anyway.

I would say authentication does not need to be removed, but rather fixed.  I personally have no issue if it has to be authenticated ONCE.  But every time I log in?

The only problem I see with that is in the far future, how can EA guarantee that I will be able to play DAO in 10years? I still play BG1-2, ok they are far better then DAO imo but still wouldn't suprise me if people want to make a playthrough in the future.
Will we need to get hold of a cracked copy just to play the game then?

If they get more money from DAO DLCs it will not be because the DRM checks for authentication one time or zero times, it will be because the person always pays for their games or because they want to support bioware/ea.
In the long run it will cost EA more money becaue it there will always be people that have trouble with the authentication and thus needs support.

[Zexion21]

Cadfan wrote...

The purpose of DRM is to make it comparatively less pleasant to pirate a game than to purchase it.

If your DRM makes it comparatively MORE pleasant to pirate a game than to purchase it, your DRM has failed in its mission. It is just as faulty as a car with no engine, or spoiled meat. You should get rid of it.

Haha, well put!

[acare84]

Also I can't download and see the DLC's from ingame (first time installed the new computer this weekend).

[Zexion21]

acare84 wrote...

Also I can't download and see the DLC's from ingame (first time installed the new computer this weekend).

It's the same issue with the authentication server. All you can do is wait.

[Padme4000]

themincer wrote...

Padme4000 wrote...

I suppose that is right, but if I was a company like them, I would even make sure games like DA:O especially after its sequel is released would be watched closely. Since sequels tend to make players replay the first one, especially when the story continues in some form in the sequel. But all I can hope for now is that they do resolve the issue.

Aye, I think Bioware (and EA) would be interested to know that with the release of Dragon Age II, the popularity of the original game shot up so much again in recent weeks that I noticed the PC version of DA:O was in the top 10 games list on Gamefaqs.com for a solid period again.

Common sense, peeps.

That and with the release of Dragon Age 2 there are new people playing the games, and thus more than likely bought the first game as well in order not to miss any of the story line. I mean the sales of ME went back up when ME2 was released so surely they could have predicted the same for DA:O when the DA2 was released.