1652 réponses à ce sujet

[dollporn]

Zanatrea wrote...
Hahaha. Wait...seriously?

http://www.destructoid.com/final-fantasy-xiv-text-issue-turns-chocobos-to-horsebirds-184430.phtml

[detroitmechworks]

Ok... here's why I'm pissed off... Bought Dragon age retail... so of course I couldn't use the Steam version. So, without checking online first. (Ain't I a ******) I bought awakening retail today. I figured I'll just do the Steam version of 2 after I do a quick runthrough of the DLC...

Well, now, I'm royally pissed off. I bought the dlc, and here's the thing, DOWNLOADED it off the social site, and it still says I'm unauthorized... WHAT THE ****.

I hate this bull crap about being thought to be a thief before proven innocent. Seriously, EA, I had ALMOST turned my opinion of you around when you dealt promptly with my ME2 problems....

Now.... I am maaaaad...

[Highlor3]

BioWare released a patch for Dragon Age II and Game Informer noticed that:
http://www.gameinfor...s-problems.aspx
Let's comment there about our lack of attention from EA tech support.

[Baka-Shiroi-Neko]

@D_Thoran It's not just the addins file. i replaced the current one with an old one I had backed up to test a mod. Loaded the game without logging into the ea acount, same story.

[dragonknight2]

AelinaDA wrote...

Initially I thought that EA ran both the support and the servers, but after several conversations it has come to light that while EA does provide the tech support, the servers are run by Bioware.

EA tech support probably provides support for all EA games (and there are a lot). They are most definitely at a location far removed from Bioware or any game development. And they don't read the forums. I was incredulous that they still had no idea about the server outage on Sunday night when I asked them about that.

The Tier 1 folks you get when you contact them are essentially just a verbal/live chat interface to the information already available on the web at the EA support site.

I'm actually starting to think that Livechat support are nothing more then a bot or maybe Monkeys, I've worked CS and these guys seem pretty clueless

[AppleSoda]

RaenImrahl wrote...

jonstokes wrote...

I just posted this story about the fiasco on Ars. Hopefully EA/Bioware will step it up:

http://arstechnica.c...s-right-now.ars

Thanks, Jon!

Thanks to both Jon from Ars Technica (Love that website) and of course our Community Champion RaenImrahl. I would love if E.A. were to exchanged all of his staff for just one person of his quality.

[AnubisR]

Sooo... basically, we're just gonna have to wait this one out? Grrrrreeeeeeaaaaaattttt.

mad, because I bought ultimate edition, and JUUUUUSSSSTTTT started playing awakenings... yay.

[Padme4000]

Highlor3 wrote...

BioWare released a patch for Dragon Age II and Game Informer noticed that:
http://www.gameinfor...s-problems.aspx
Let's comment there about our lack of attention from EA tech support.

How lovely of them... Note the sarcasm

couldn't they have done this after dealing with the DA:O issue since that is much bigger than the things it is mentioning in that patch for DA2

Modifié par Padme4000, 12 avril 2011 - 11:17 .

[Zanatrea]

dollporn wrote...

Zanatrea wrote...
Hahaha. Wait...seriously?

http://www.destructoid.com/final-fantasy-xiv-text-issue-turns-chocobos-to-horsebirds-184430.phtml

If there was ever a way to alienate your fans. I suppose that would be the best way. No wait...Bioware and DLC.

[KenRed]

Hi everyone. I have a question about this problem. A buddy of mine, through my recommendation, bought DA:O Ultimate Edition. He did initially authorize the DLC and it all showed ok in game. He has been playing it for the past week or so logged out with I think most of his DLC saying unauthorized. When this issue is resolved, will all the DLC just show up again or are his saves corrupted now that he played with the DLC unauthorized? I want to call him and warn him not to play too much if that is the case.

Thanks.

[detroitmechworks]

Padme4000 wrote...

Note the sarcasm, couldn't they have done this after dealing with the DA:O issue since that is much bigger than the things it is mentioning in that patch for DA2

Aaaahhhh, but you see it's Dragon Age is OOOOOLD... and we need shiny NEW things!  GO buy the new game... forget about the bad OOOOOOLD game... 

/end snark.

[AppleSoda]

RedundantCookie wrote...

It has been mentioned hundreds of times in these threads (I know, I've read every post). However I'll say it again. It is unacceptable for a company as big as Electronic Arts to blatantly disregard the time of its consumers for the sake of a flawed system to prevent illegal use of their product. When the cold slapping irony is that those being negatively affected by this system are the paying customers, whereas there is no doubt that those who steal through piracy can in fact enjoy the game.

I want to make the nearly 1,000th post in this Thread alone (Which has only been up since yesterday, considering the problem started over 96 hours ago - Friday), for Bioware and by extension Electronic Arts to please address this situation, regardless the time it will take. A Responsible PR attitude towards your paying consumers is to at the very least respect them by avoiding condescension through omission or disregard.

Thank you.

Thanks to RaenImrahl for your continued Non-Paid Support to our community. Also, friends if be sure to spread the information about this situation to other media outlets to put pressure on EA/Bioware.

[Baka-Shiroi-Neko]

@KenRed If he force loaded without the dlc, it can cause some problems with turning it back on. Especially items can be very quirky.

[Padme4000]

lol but if they truly believe that, then they really don't realise what releasing sequels does. Since my own dad only started DA:O just after DA2 came out... I got him into it. Lucky for him he hasn't played it since Thursday and has been too busy to do so.

Modifié par Padme4000, 12 avril 2011 - 11:19 .

[EzrothRelyks]

Also somebody should find an official number to EA or Bioware and post it right here Spam calling would be fun.

[Sussurus]

Hmmmm serious question here.
EA / Bioware are looking to release online MMO's, they're looking to establish DA as a staple RPG franchise.
Yet this and other issues have shown that they don't hold reliability high.
DA;2 has had from a comment I read elsewhere a non standard return policy from Amazon due to issues.
If I held stock in these companies I'd start to get warry about now.
That if they can fail to keep an established product working, not fix its many problems over many years.
These have baring on the new market it seeks to move into.
The press is already picking up on this now, if not resolved soon it could even hit print.
All for a method that is out dated and not up to the job it was built for in the first place.

I hope they put a lot more effort and vast sums into legal and PR, as Toyota with it's faults shows that even big companies have to bow at some point to the public.

Or they could save money and spend five minutes looking at bugs and complaints on the forum here and fix the broken elements of a product people paid for!

Modifié par Sussurus, 12 avril 2011 - 11:22 .

[Zanatrea]

EzrothRelyks wrote...

Also somebody should find an official number to EA or Bioware and post it right here Spam calling would be fun.

DDoSing is an idea.

[dragonknight2]

RedundantCookie wrote...


Thanks to both Jon from Ars Technica (Love that website) and of course our Community Champion RaenImrahl. I would love if E.A. were to exchanged all of his staff for just one person of his quality.

I again support Redundantcookie in this statment

[Padme4000]

dragonknight2 wrote...

RedundantCookie wrote...


Thanks to both Jon from Ars Technica (Love that website) and of course our Community Champion RaenImrahl. I would love if E.A. were to exchanged all of his staff for just one person of his quality.

I again support Redundantcookie in this statement

Agreed

[RaenImrahl]

KenRed wrote...

Hi everyone. I have a question about this problem. A buddy of mine, through my recommendation, bought DA:O Ultimate Edition. He did initially authorize the DLC and it all showed ok in game. He has been playing it for the past week or so logged out with I think most of his DLC saying unauthorized. When this issue is resolved, will all the DLC just show up again or are his saves corrupted now that he played with the DLC unauthorized? I want to call him and warn him not to play too much if that is the case.

Thanks.

Once the server is back online, the saves should be fine. Make sure he doesn't delete any, just in case he needs to go back. 

If he has been playing logged out since before the sever issue, he should be fine... in fact that's the way I recommend all people play the game from here on out. 

[AelinaDA]

dragonknight2 wrote...

I'm actually starting to think that Livechat support are nothing more then a bot or maybe Monkeys, I've worked CS and these guys seem pretty clueless

I think the Monkeys might actually be more helpful. Still, it's not really their fault. I doubt many are familiar with the products they are supporting. 

[RaenImrahl]

EzrothRelyks wrote...

Also somebody should find an official number to EA or Bioware and post it right here Spam calling would be fun.

I assume this is a joke, but you'll never get through to right people.  Plus it's after business hours now in North America.  And EA's number is not toll free....

Better to continue the pressure via the online gaming media as a whole, as others have suggested.  Just my two cents.

[detroitmechworks]

as soon as my DLC is authorized again... I am NEVER logging on again...

Ever.

[RaenImrahl]

Highlor3 wrote...

BioWare released a patch for Dragon Age II and Game Informer noticed that:
http://www.gameinfor...s-problems.aspx
Let's comment there about our lack of attention from EA tech support.

^^ This.

[Thlb]

Hi there !

I'm coming from the French BSN, and we have the same problems. I hoped that you would have more information about it, but it seems not...

For us: no official communication or support \\o/