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"Unauthorized DLC" error message - fixed weekend server issue


1652 réponses à ce sujet

#1201
Lord Vallis

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Xydarc wrote...

manik.half wrote...

Part of me feels sorry for Bioware.

All of this is EA's doing. Bioware is just a puppet studio for them, afterall. They would have demanded the DRM and the systems to go with it, so when said systems fail - it lands on Bioware to fix and manage the storm that comes with it.


I don't.  BioWare knew what they were getting in to when they signed up with EA.


Truth.  There are plenty of nwn players who can't download their premium modules anymore (anyone who bought them, in fact).  Same ol same ol.

#1202
Hirakata Jen

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Oh, this also means I can install the patch, or at least the tech support guy said that when the servers were fixed, the patch would let me install it.

#1203
George_Gordon

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While I'm certainly happy that this is fixed, EA/Bioware need to understand that this was absolutely unacceptable and cannot be allowed to happen again. A patch must be issued to remove this authentication requirement, particularly for owners of the Ultimate Edition, with the content on disc.

#1204
RaenImrahl

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George_Gordon wrote...

While I'm certainly happy that this is fixed, EA/Bioware need to understand that this was absolutely unacceptable and cannot be allowed to happen again. A patch must be issued to remove this authentication requirement, particularly for owners of the Ultimate Edition, with the content on disc.


^^ This.  A thousand times, this!

#1205
Fernando Melo

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This should now be fixed - please login and retry.

My sincere apologies on the delay, and I'll post more details later on tonight - we're still tying up a few other loose ends from the fix.

#1206
SlfeR

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So, did they fix it or what?

#1207
RaenImrahl

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Fernando Melo wrote...

This should now be fixed - please login and retry.

My sincere apologies on the delay, and I'll post more details later on tonight - we're still tying up a few other loose ends from the fix.


Thank you very much for addressing this so late into the night!  We look forward to more details... and, hopefully, future-looking solutions.

#1208
SlfeR

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Fernando Melo wrote...

This should now be fixed - please login and retry.

My sincere apologies on the delay, and I'll post more details later on tonight - we're still tying up a few other loose ends from the fix.


withdraw question :lol:

#1209
Syrra C

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RaenImrahl wrote...

See... all I needed to do was swear once in a post... "goddamn"... and poof! Wow! I AM Merlin!


+1

My previous comments still stand, though. The only way they can redeem themselves and earn future money from me is to fix this horrendous implementation of DRM. I have no problems with DRM...but DRM that stops me from playing a single player game because a server somewhere remote is down is unacceptable.

There's a reason I refuse to play Company of Heroes...that would be the reason. v2+ of CoH implemented this sort of DRM (it did NOT have it before). It sent me straight to the "someone else is getting my money from now on" fast train out of town.

Modifié par Syrra C, 13 avril 2011 - 04:20 .


#1210
Captain Francis

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I made sure to log out again as soon as things were authorized, just in case the server flops again. lol

I just bought this darn thing the other day because I was tired of a friend telling me how great it was... I was wondering if I'd ever get to play it.

Modifié par Captain Francis, 13 avril 2011 - 04:19 .


#1211
vladimir11

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OK I HAVE A DOWNLOADING CONTENT GOING ON RIGHT NOW and for some reason i enter the game and none of my dlcs are there so what should i do i need some help plz

#1212
RaenImrahl

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Captain Francis wrote...

I made sure to log out again as soon as things were authorized. lol

I just bought this darn thing the other day because I was tired of a friend telling me how great it was... I was wondering if I'd ever get to play it.


Yes, I did the same.  I suspect there will be a few people posting with additional problems, given all the reinstalling and xml editing that's gone on in the last several days.  Anyone here who can check in tomorrow to help folks would be appreciated. 

#1213
vladimir11

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raen do i have to start a new game if my dlcs wernt active before? because they aint showing up in my game i already have

#1214
RaenImrahl

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vladimir11 wrote...

OK I HAVE A DOWNLOADING CONTENT GOING ON RIGHT NOW and for some reason i enter the game and none of my dlcs are there so what should i do i need some help plz


1) Make sure you're logged in
2) In the "Options" menu, go to the "Online" tab
3) Make sure "Download previously purchased content" is checked.

If you did any XML file editing, the game may assume the content is no longer installed, so it will redownload it.  Just a guess based on limited info.

#1215
vladimir11

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well they are all enabled and when i got the game the dao updater was already down and i have redeemed code so yea i prolly have to start a new game cause it let me get my blood dragon armor

#1216
Captain Francis

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Thank goodness I found out about the server before I tried to do any real fiddling.

#1217
vladimir11

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so should i just start over completly again?

#1218
abandonedharpy

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WOOOOT Oh man! Thank god, I had DLed the friggin demo of Darkspore just so that I would have something to do... logged off to go to bed, check the forums one last time, and HOLY ****! ^ ^ yay!

#1219
MisterLongPants

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Eff the explanation and apologies, your posts are meaningless now it actually WORKS!

Release a downloadable patch

That disables the DRM

That will ensure

This never happens again

You have lost customers NOT due to problems with the servers but due to you goddamn crippling DRM, clueless tech support and lack of feedback on these forums

#1220
RaenImrahl

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vladimir11 wrote...

so should i just start over completly again?


It's up to you.  The game should resolve any pending downloads given time.  You can also manually install the DLC you need, assuming you have already purchased it once.  If you go to the solutions roundup, linked below in my signature line, you'll see some links a little ways into that post about where to manually install DLC, with instructions.

#1221
AppleSoda

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... we... we did it... I can finally... rest.

#1222
RaenImrahl

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RedundantCookie wrote...

... we... we did it... I can finally... rest.


Perhaps for now.  The battle for Helm's Deep is over.  The battle for Middle Earth has begun!

Oops... wrong wizard.  Oh well....

#1223
MisterLongPants

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Funny that as soon as news sites start reporting on it it gets fixed pretty quickly afterwards ey?

#1224
DusCobb

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hmm, The fix did not work for me. I logged in and everything is still unathorized. I have not messed with a thing, so that's not a issue. Sorry Bioware, but the problem is not fixed.

#1225
RocYourFace

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Fernando Melo wrote...

This should now be fixed - please login and retry.

My sincere apologies on the delay, and I'll post more details later on tonight - we're still tying up a few other loose ends from the fix.


Thanks for the fix and update. Now to get the premanent fix put in and all will be gravy :)