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"Unauthorized DLC" error message - fixed weekend server issue


1652 réponses à ce sujet

#1251
vladimir11

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like all my dlcs are autherized i just cant see them in my first save file so plz somone tell me wats up

#1252
AppleSoda

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vladimir11 wrote...

someone anyone i would like to know why i cant access my dlc on my save file that i made before this was fixed somone help plz


Hi Vlad, sorry was about to go away. Okay, first of all, do you see your DLC as authorized? 

Also, which version of the game you have? 

#1253
RaenImrahl

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vladimir11 wrote...

someone anyone i would like to know why i cant access my dlc on my save file that i made before this was fixed somone help plz


The background service may not be running.  Do you have the regular or Ultimate edition of the game, and is from a disc, from Steam, or from some other digital service?

#1254
AppleSoda

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Hirakata Jen wrote...

Too bad @FuzzyBee isn't here to share in the celebration. Where is that crazy kid, anyways?


LOL. Yes, I haven't seen Fuzzy in a while!

#1255
vladimir11

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i got it from amazon and it is ultimate edition

#1256
AppleSoda

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vladimir11 wrote...

like all my dlcs are autherized i just cant see them in my first save file so plz somone tell me wats up


Vlad, as Raen just said, it could very well be the service isn't installed. Follow the next steps: 

Jason Leong wrote...

We have a preview application that contains a number of the DA Updater fixes for the upcoming PC Patch.<br />
You can try it out and see if it helps solve your problems in the meanwhile.<br />
If you do, please let me know if it helps.<br />
http://supportfiles....tic_beta.exe<br />
<br />
<br />
Also, you'll want to confirm your service starts when you boot the game. A few users have reported they need to manually start their service for some reason.<br />
1. In Windows, Press start<br />
2. Run "services.msc"<br />
3. Find and start "Dragon Age: Origins - Content Updater"<br />
4. Restart game<br />


I hope it helps.

#1257
vladimir11

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because it gave me all my blood dragon armor but nothing else so i am just woundering if i have to start over or somtin

#1258
AppleSoda

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This is the wrong thread for this, but I'll grant myself the delinquency (and I need an accomplice) - Any advice or thoughts on why my characters won't load to my profile?

On topic: Vlad did you get to see your DLC as authorized after you did the above steps?

#1259
Logan Echolls

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good question vladi. I have a semi new game. Only half way through Redcliff, and now all of my content says it is authorized. I am wondering if I ever need to log in again since I have the Ultimate Edition?

#1260
Animaxex

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QuixoticNeurotic wrote...

Game_Fan_85 wrote...
Well, if the game was bought on or after Friday, you do need an internet connection to authorise that DLC content the first time.  This is why people like me who have received the game after Friday are pissed off.  I am being told I am "not authorised" to play content I damn well paid for.  I can see DLC quest locations on the map and when I try to do one of them, it just gives a server error message and will not let you start or add the quest to your journal.

You're lucky if you can even play the game at all, honestly.


Not true. I have Ultimate and have owned the game for several months. I am getting the authentication errors as well. For the older users, it has to do with the autologin feature and whether or not you changed the default setting to stop you from automatically logging into their servers every time you load the game.

Side Note: I was really looking forward to ME3 AND swtor. I even considered buying DA2. BiowarEA, you lost a LOT of credibility after warhammer and now THIS?! I will NOT be buying your games in the future. Both Blizzard and NCSOFT would never allow something like this to happen. Six days of downtime is absolutely unheard of and unacceptable for an MMO, much less a single player game. Maybe you guys should start taking notes. OR keep losing paying customers and go bankrupt. GG

#1261
AppleSoda

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vladimir11 wrote...

because it gave me all my blood dragon armor but nothing else so i am just woundering if i have to start over or somtin


First verify under the "Downloaded Content Installed" To see if they are in fact authorized.

#1262
vladimir11

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when i logged on at 11.45 i saw my dlcs were authorized so yes i just cant see return to ostagar or wardens keep or stone prisoner on my map for ult edi

#1263
AppleSoda

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Logan Echolls wrote...

good question vladi. I have a semi new game. Only half way through Redcliff, and now all of my content says it is authorized. I am wondering if I ever need to log in again since I have the Ultimate Edition?


Same with Vlad. If your DLC is authorized, now you should be okay.

#1264
vladimir11

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there was nothing showing they were unauthorized

#1265
vladimir11

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so all i have to do is just finish the dalish quest and i should start to see all my dlcs on my map or do i make a new game

#1266
AppleSoda

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vladimir11 wrote...

when i logged on at 11.45 i saw my dlcs were authorized so yes i just cant see return to ostagar or wardens keep or stone prisoner on my map for ult edi


Hmm. If they are installed and everything is authorized, try to do a fresh reboot. If that doesn't work you may want to try loading a previous Save File. 

*EDIT* This is why I adviced against using the workarounds to load a game that had DLCs... the Save Files might have gotten corrupted.

Anyways - It's late, I'll play a little then head to bed! G'nite everyone!

Modifié par RedundantCookie, 13 avril 2011 - 05:19 .


#1267
RaenImrahl

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vladimir11 wrote...

because it gave me all my blood dragon armor but nothing else so i am just woundering if i have to start over or somtin


We may lose the forum here soon... as they have maintenance scheduled for tonight, I think.  So here's the plan:

1) Go into the main menu and select "Downloadable Content".
2) Under the installed content tab, see if all the DLC is there, and see if it is "authorized".
3) If it is, you should be able to access those quests.  If you've not played the game before, you can find out how to do so on the Dragon Age Wiki at http://dragonage.wik...ntent_(Origins)

4) If they are NOT authotized, then I would recommend that you exit the game, reboot, and when Windows is done loading, restart your game.

5) If that STILL does not help, go to the Task Manager (CTRL-ALT-DEL) and select the process tab.  See if there's something running called daupdatersvc.exe or something like that.

6) If the service is NOT running... check out the solutions roundup linked below in my sig.  Or, better, try the process that RedundantCookie descibed.


EDIT:  And I agree with Cookie's advice, above.

Modifié par RaenImrahl, 13 avril 2011 - 05:21 .


#1268
vladimir11

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ok ill try to restart my comp to see if that worked and ill try the start da updater to and hopefully it works if not i may just start a new game and see if that works and if it dont i will ask for more help tomorrow thank you rean and cookie

#1269
PhynoxNight

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It's working for me as well, waiting for the blood armor and collector's edition items to download and can finally play. Yay.

However I'm still going to remember this incident for many years to come...along with games that will be coming out

#1270
RaenImrahl

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vladimir11 wrote...

ok ill try to restart my comp to see if that worked and ill try the start da updater to and hopefully it works if not i may just start a new game and see if that works and if it dont i will ask for more help tomorrow thank you rean and cookie


You are welcome.  If you need more help tomorrow, I suggest you post it in a new post... it will be easier to find, as I suspect lots of people, hopefully including the Bioware folks, will comment further in this thread.

RI

#1271
Groinhead

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So, I tried the fix that Cookie provided, and the DLC that I just downloaded will authorize now. However, when I try to run it, it suddenly becomes unauthorized again. I'm running the original version and the DLC that won't run is "Leliana's Song". Everything else works, logged on or off. Any Ideas?

#1272
Skylark95atc

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Is now working fine for me.

Hopefully EA/Bioware will learn a lesson from this in customer service, because the length of this outage and the lack of communication to the community is upsetting.

Regardless, thanks for getting it working none the less...

#1273
vladimir11

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brb everyone restarting comp

#1274
RaenImrahl

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Groinhead wrote...

So, I tried the fix that Cookie provided, and the DLC that I just downloaded will authorize now. However, when I try to run it, it suddenly becomes unauthorized again. I'm running the original version and the DLC that won't run is "Leliana's Song". Everything else works, logged on or off. Any Ideas?


Once it is authorized, log out and see if you can run it.  If not, you might try manually reinstalling the DLC... you can find out how at this link:

http://dragonage.wik...ntent_(Origins)

Note you'll have to install both the DLC and it's associated "offer" file.  Honestly, it could be that the server is getting a lot of traffic because it's just come back online, or that it's indexing after the presumed repair job... so if you don't want to try anything drastic, it might not hurt to give it a little while.

#1275
AppleSoda

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Groinhead wrote...

So, I tried the fix that Cookie provided, and the DLC that I just downloaded will authorize now. However, when I try to run it, it suddenly becomes unauthorized again. I'm running the original version and the DLC that won't run is "Leliana's Song". Everything else works, logged on or off. Any Ideas?


Make sure you have that content registered in your profile. Under Profile/Registered Content.