5 réponses à ce sujet

[Rob Bartel]

Over the April 9, 2011 weekend, some of our Dragon Age: Origins content servers experienced an as yet unidentified failure. As a result, users began to experience error messages when attempting to access their downloadable content, indicating that the DLC was unauthorized.

We apologize for the inconvenience and are currently investigating and working to resolve the issue on our end. We will update this thread once we know more.

Modifié par Rob Bartel, 11 avril 2011 - 07:00 .

[Bub88]

I would appreciate it if this problem were resolved quickly!

[AcidDrop]

Is this still being worked on? Bacause i redeemed my code from the  ultimate edition tonight and said content unreconized or something along that, and the content isnt showing up in my registered game content page and it says it says code has already been redeemed when i enter the code again.

[Bleakwail]

Rob Bartel wrote...

Over the April 9, 2011 weekend, some of our Dragon Age: Origins content servers experienced an as yet unidentified failure. As a result, users began to experience error messages when attempting to access their downloadable content, indicating that the DLC was unauthorized.

We apologize for the inconvenience and are currently investigating and working to resolve the issue on our end. We will update this thread once we know more.

Rob - I wrote you several personal messages, and I believe that I commented on your profile.

There are still MANY of us out here, suffering with the "INVALID PERSONA/GAME COMBINATION" message under profile diagnostics.

Personally, I have not been able to upload a character from Origins since December, 2010.

Is there anything you guys can do to please once and for all, eliminate this bug?

[Bleakwail]

I have had this problem since December, of 2010. I have not been able to upload a character to the Bioware site since then.

INVALID PERSONA/GAME COMBINATION has been on my profile diagnostics for months now.

I DID change my gamertag. But EVERYTHING is linked on the EA website, and
it is also showing up perfectly fine on this site (my new gamertag).

HOWEVER, I still keep getting the invalid persona/game combination message under profile diagnostics.

I have done everything I know how to do, and I CANNOT get Bioware's
attention, and no one I've called at EA can help me. They even escalated
my trouble ticket to tier 3. I have exhausted EVERY option, and have
gone over the FAQ section regarding problems with getting characters to
upload, with a fine tooth comb.

And no, this is NOT me, just
being ignorant about the fact that sometimes it takes a while for my
character to update, or appear on the page.

I know about removing armor, and re equipping armor, then saving, etc. I know those tricks.

This is something entirely different.

I have not been able to upload a character for 1 year, and 4 months.

INVALID PERSONA/GAME COMBINATION? Why? My new, current gamertag is linked. It
appears on my bioware profile, as well as on the EA site.

I HAVE ALSO SET MY XBOX LIVE gamertag as my DEFAULT PERSONA on the EA website.

I am begging for instructions and wisdom on how to solve this mystery.

Please help me. Or forward this to someone who knows. I really deserve for my profile to be working.

I have always believed that a Bioware developer would be the only person I
could turn to, but for the past 5 months, I have not been able to get
anyone from Bioware to notice, or care.

[Rob Bartel]

Sorry, everyone - I feel terrible for not updating this thread sooner. No excuse other than that life got busy and I forgot. Let the beatings commence.

The problem we experienced with our authentication servers was corrected on the April 13th and then we took them down during off-peak hours for a couple of 15-minute outages in the weeks that followed to perform some further tweaks and analysis. Throughout this time, our console users were largely unaffected.

The issue raised by Bleakwail is a separate issue and was resolved for him via the standard customer service channels.

Thank you for your understanding and patience and, once again, I apologize for not updating this thread in a more timely fashion.