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Please post technical Issues with the Character Creator here


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#351
Viz79

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Apologies if this has been mentioned before but it is a long thread:



1/ There seem to be 'tearing' issues visually when you are moving your avatar around the portrait. Ive tried to force AA and Anistropic onto the programme but you can see pixel issues from certain angles (like around the mouth)



2/ Dalish Elf tattoos won't save and reverts to the first one whenever you load the character.



3/ Certain backgrounds show up on the character but can not be chosen when you select it as your avatar picture. For example the picture shown in my avatar has a blue background on the character screen. But here it is shown as black.

#352
Terwox_

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Scorus wrote...

When uploading your character's info, and it doesn't manage to connect, the error dialog is behind the "Upload Info" button. Which makes it impossible to get out with Esc or similar and a forced quit is needed

Have the same issue. "An server error occured while attempting to access your online profile storage." Sadly I'm running on a nerfed mobile broadband conection, so I have yet to determine with 100% certainty that it isn't just the ping being so Goodly aweful that it can't connect due to it. I'll try and find a better internet line I can borrow to test this out further.

At any rate, running Windows 7 64 bit RC build 7100, fully updated.

Modifié par Terwox_, 17 octobre 2009 - 03:07 .


#353
Terwox_

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Terwox_ wrote...

Scorus wrote...

When uploading your character's info, and it doesn't manage to connect, the error dialog is behind the "Upload Info" button. Which makes it impossible to get out with Esc or similar and a forced quit is needed

Have the same issue. "An server error occured while attempting to access your online profile storage." Sadly I'm running on a nerfed mobile broadband conection, so I have yet to determine with 100% certainty that it isn't just the ping being so Goodly aweful that it can't connect due to it. I'll try and find a better internet line I can borrow to test this out further.

At any rate, running Windows 7 64 bit RC build 7100, fully updated.


I managed to un nerf my Mobile broadband, which means I have access to 3GS or whatever its called. And my ping, although still abit high is low, enough to play MMO's fairly well. So I'm not so sure its the ping that's doing it. I'll try to borrow a "hardline" internet for further testing though. Have a friend who has internet through cable. Should suffice for the final test methinks.

#354
Pathalone

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Uploaded (or tried to) a Dwarf Nobel character (Faren) and the picture has the little box with red x here on my "personal page" here in the social website while if I go through the character creator to my profile that character (Faren) is NOT loaded. *shrug* Kind of weird IMHO.

#355
bioware_fan

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Does anyone have a problem with the mouse icon ? Like an invisible mouse icon , or the mouse icon lags.

Modifié par bioware_fan, 17 octobre 2009 - 04:19 .


#356
Tielis

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Created my male elf for a friend, saved and uploaded him, then when I went back and opened up the character again, he looked very different. More than a few differences, off the top of my head I know eyebrow height, underbite/overbite, cheek thinness, nose tip length.

And now that I go back to my other characters, they do look different from the screenshots that I took while creating them, and not just the Dalish tattoos.

Saving characters is buggy, period.

Modifié par Tielis, 17 octobre 2009 - 04:46 .


#357
Terwox_

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Well now my profile page has the three characters I tried to upload on it. Partially at least. The avatar "puppet" and character picture didn't upload, but the attributes and statistics did. So despite getting the error while trying to upload something seems to have gotten through.

#358
DeadManFloating

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I'm finding that the creator won't save the background or expression. Whenever I go in to modify my char, it's always showing as the far left choices on the sliders.

#359
Chairforce2

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I just created a Dark Elf as shown at my forum photo. I played around with the tattoo settings and suddenly the whole face of my Elf was tattooed. Unfortunately I cannot reproduce it.



It may be a fault (or a feature) of the German Character Creator.

#360
vyvexthorne

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chrislynn wrote...

I am also having trouble uploading characters. I get the "A server error occurred while attempting to access your online profile storage." and then have to close the creator as it just keeps attempting to upload but never finishes. When I tried the log out/ log in, I see my character's name but no image. I've tried deleting the characters and reloading but with no luck. Just adding my two cents if it helps to problem solve. Image IPB Thanks.

Yep.. I'm having the same problem... I've tried turning my firewall completely off.. resetting the security..  turning off spybot.. turning off my antivirius..  Anything I could think of that had a remote possibility of interfering with uploading.  But so far nothing has worked. 
Doesn't really make any sense since I was able to upload three characters and then all of a sudden on the fourth it would stop working.

Edit:  Also when going back in to edit a character it loses the settings on Voice, Background for portrait and Expressions for portrait.

Modifié par vyvexthorne, 17 octobre 2009 - 06:28 .


#361
mhouck526

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Has anyone else come up with the "failed to detect a supporting video card" message? If I need to download a new one, which one should it be? I would assume these specs are more than sufficient.

specs are;

Intel Core 2 duo T5450 @1.67 GHz
2 GB RAM
Vista 32 bit

Modifié par mhouck526, 18 octobre 2009 - 11:22 .


#362
Big To

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I get a message after I hit "Play" on the startup menu, when I get a picture of Morgan and some monsters a pop-up says "Failed to detect a supported video card". I checked the minimum requirements and my specs, according to your FAQ DA should support ATI, or does the CC have different minimum requirements?

Here's my specs:
Intel Pentium 4 CPU 3.20GHz (2 CPUs)
1024 RAM
ATI Radeon 9550/X1050 Series 256 MB

Modifié par Big To, 17 octobre 2009 - 08:11 .


#363
pusherrobot3000

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Deviija wrote...

Kevin Lynch wrote...

Hawkeyed Cai Li wrote...

Male characters don't allow editing of jaw/chin and mouth if there's a beard in place. You'll need to eliminate the beard and then edit jaw/chin and mouth and then put the beard back in.

Good to know; thanks for the info. The settings are in the wrong order, then. We should edit all the facial features before adding facial hair if facial hair limits the ability to adjust facial features. Makes sense to me!


This is something I've noticed as well. I edit my character's jaw/chin and then try to put on beards and it automatically switches to inaccessable on those tabs. It also distorts the shape of my male's face (perhaps turning it back to default settings that are compatible with framing the beard objects?).

After adjusting my character and then adding stubble, some of the stubble options won't show up on my jaw/chin. It just shows as blank space/nude for me. I'm also assuming it has to do with the shape one makes of the chin/jaw and whether or not the stubble-stuffs will cooperate with it.


I have the same problems too regarding the stubble.  I'm missing a few options, including the one I want for this character: not having one at all. 

#364
bmmb4

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No text on buttons after pushing Play.

Pentium 4, 2.4 GHz
2.5GB RAM
GeForce FX 5200 (I know its a dated graphics card)

#365
Viz79

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BTW I dont know if was mentioned before but when I first started the creator, it loaded up on completely the wrong resolution (I have a 24 inch widescreen monitor) and the default resolution meant I couldnt even see the loading screen menu as it was offscreen to the right! I had to guess by trial and error which one was the settings menu and then change it to the highest widescreen setting.

#366
Noviere

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Whenever I make and save/upload a human male, his face shape changes when I reload him. I've tried it with human male warriors and rogues. It's like the creator is saving him as if he had a beard(shrinking his cheeks, jaw, etc...), even though he doesn't have one. Here's a comparison shot of the same character, before I saved him and after I re-opened him: social.bioware.com/848/albums/6128/1910

Here's the same character after I uploaded him:

social.bioware.com/playerprofile.php

It looks like his face is correct on the site.

Modifié par Noviere, 17 octobre 2009 - 11:11 .


#367
Kevin Lynch

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Viz79 wrote...

BTW I dont know if was mentioned before but when I first started the creator, it loaded up on completely the wrong resolution (I have a 24 inch widescreen monitor) and the default resolution meant I couldnt even see the loading screen menu as it was offscreen to the right! I had to guess by trial and error which one was the settings menu and then change it to the highest widescreen setting.

What was your display resolution at the time and some specs for your system, particularly the video card? They may be important to why this happened to you.

also have a 24" widescreen display (at 1920x1200; actually, I have dual 24" displays, but I only use the primary one for gaming). While the resolution of the CC was not correct on startup, it did load up full screen such that I could access everything. I have an eVGA GTX 260 Core 216.

#368
AlexanderHero

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It says unable to find supported g-card

#369
Archmage Silvery

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Just the same old beard issue: Please allow us to modify the mouth & jaw/cheeks tabs AFTER selecting a beard. Floating beards = not cool. Also stop the mentioned slider tabs from resetting when changing a beard, please.

#370
Tenjac

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bmmb4 wrote...

No text on buttons after pushing Play.

Pentium 4, 2.4 GHz
2.5GB RAM
GeForce FX 5200 (I know its a dated graphics card)

Well, the card is not the issue, as I have a 9800GTX+ with the latest drivers and also have no text.  Nothing I've done has been able to resolve this as of yet.  If you find a fix let me know.  This was an issue with the CC also, but is not an issue with a corropted dowload as I successfully installed with the same files on another machine.

#371
Xsaan

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Scorus wrote...

When uploading your character's info, and it doesn't manage to connect, the error dialog is behind the "Upload Info" button. Which makes it impossible to get out with Esc or similar and a forced quit is needed

I have the exact same problem. I locks up and you have to force shut it down. The words "UPLOAD INFO" graciously flash on the screen and behind it you see the error " A SERVER ERROR OCCURRED WHILE ATTEMPING TO ACCESS YOUR ONLINE PROFILE STORAGE".

Bioware HELP! How do we fix this issue?! I guess if they are in fact monitoring this forum they will answer...

#372
Guest_Jack Anvil_*

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I need someone's help. I went out today and bought a Windows XP Installation disc, Support Pack 3, ($100) so I could partition my hard drive in my Macbook and use Windows XP, allowing me to run the Dragon Age Character Creator.

I know others have used the Creator on their macbooks. Why is it telling me my video card is not supported?

#373
Nomad_Wanderer

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I am unable to click login during the login dialog inside the character creator. I enter data into both the user name and password fields, and neither login nor create account buttons light up/become clickable



vista32, default install paths, running CB as admin.

#374
Guest_Lady Evenstar_*

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My male dwarf's picture doesn't display. The character is uploaded, but he lacks a face.

Edit: Now it's there!  :)

Modifié par Lady Evenstar, 18 octobre 2009 - 05:40 .


#375
NightLad

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Running Vista 32bit Ultimate North America version (US/Canada)

However, I cannot log in to my account to upload them via the character creator. The "login" and "create account" buttons are greyed out.

:::UPDATE:::

I logged out of my account in the browser, waited a few minutes, turned on the CC and the buttons worked! I uploaded my toon, but it isn't showing. I was warned it might take an hour or so to appear.

:::UPDATE:::

It worked, everything is well with the world.

Modifié par NightLad, 18 octobre 2009 - 05:44 .