5 réponses à ce sujet

[Fearsome1]

Many of the perks that I was supposedly due for Dragon Age 2 (Fadeshear, Lion of Orlais, Irons, Hindsight, etc.), failed to appear in game. Look, I don't need any more suggestions for how to affect this. Been there, done that! I'm just wondering if there is any forum consensus over EA Games/Bioware going into "silent running" mode over in their customer service department?

After a minor round of email exchanges with them, I was advised that a higher tier contact would be getting in touch with me after every possible "fix" that they offered failed to activate my content.  Most of their suggestions inconvenienced me, but in each case I did as requested. Then I was apparently dropped like a hot potato. Is this par for the course?

I'm a bit stymied by their shoddy business practices and see no other recourse than to blog about my experience online. I actually have a very high Wikio ranking for my related-genre blog and hope that by alerting potential customers to this situation I may inform other gamers what they can expect when things don't go according to plan courtesy of EA Games. Massive company marketing tactics tease customers into jumping through hoops to earn "extras" for their game play throughs from a variety of sources, but after I've deleted my saved files, reset console defaults that I hadn't altered in the first place, etc. ad nauseum, I'm left with the likelihood that the "error" occurred with my games original faulty activation code.  All I asked for from EA Games at the end of our aborted conversation, was for another code, to simply see if that might be the case; but now they've stopped responding to my question updates.

I realize that too many customers suffered similar gaffes and that is unfortunate. What do you folks think?

Modifié par Fearsome1, 13 avril 2011 - 02:21 .

[Heather Cline]

I have no clue. I've had everything activate just fine for me. I could be your code, it could be the game itself. It could be a connection to the profile or whatever. Seriously if what you are describing is true, I'd try to get a refund. Barring that, maybe wait for the patch update and see if the patch fixes things. It might be that it just needs to be patched and the patch is coming out next week.

[Kalthorine]

When you say that they failed to appear, have you played long enough to reach Gamlen's House in Kirkwall and checked the correct chest for the items? The reason I ask is that none of the items appeared in my main game menu under "unlockables" until I arrived at Gamlen's House in Lowtown, after which they appeared as normal. The chest you will find them in is NOT the storage chest, it is a separate one in another room in the house.

Sorry if that sounds like I am stating the obvious, or if you have already been advised to do this before, but other people have made those mistakes before and it is easy to do (says the person who complained about not having an unlock code for the Black Emporium before being told politely to "look at the back of the sheet with the other code on", so I know all about not noticing the obvious!).

[DoctorCuddles]

I have the same problem. I have nearly all the extra content enabled, but I can only get about 4 items in game, it is really rather annoying.

[Fearsome1]

I have played through the entire game - five separate times - and yes, I know about the proper storage chest. I've tried every possible fix you can think of, and I believe that the original activation code was the only likely culprit.

I actually brought this to the attention of EA Games, well within thirty days of purchase, and then finally asked for a replacement of the game itself. Solely for the purpose of acquiring another activation code. Just to try the process all over again. This is the point at which they chopped off our previously mundane dialogue.

I'm a big boy and I do understand that things can go awry on a large scale with a product of this magnitude, but.....a company that blows off a non-threatening customer, who also declined a $20 courtesy credit, and who simply wants content that was earned - particularly specific items promised for pre-purchasing directly from the company itself - isn't very professional.

I have to accept that I'm screwed on this fairly picayune matter, but having previously praised Dragon Age 2 a couple of times on my blog, I regret that I'm going to have to recant much of what I felt about the game, due to this experience.

Modifié par Fearsome1, 13 avril 2011 - 02:20 .

[Fearsome1]

Well....I actually received a response from EA Games this evening. In all fairness I will have to see if this leads to a firm resolution to my own situation. Fingers crossed!