245 réponses à ce sujet

[tomerdbz555]

I say we contact IGN or Gamespot....if they will show how BioWare treats to her customers it will sure damage their reputation and they'll have to fix their bugged game!!!

[DBVanguard86]

Here's a convo I had with an EA support rep...

Hi, my name is Jason. How may I help you?
ME: Hello Jason. I'm having some problems with ME 2 on PS3
ME: the audio is out of sync
ME: any patch in the works?
Jason: I sincerely regret any inconvenience caused due to this issue.
Jason: Can you please stay online while I investigate this issue further?
ME: yes
ME: i had ME 2 for 360 but my 360 died and was out of warranty. I love ME 2 but the audio lag on the PS3 is borderline unbearable
Jason: Please reset you audio setting.
ME: is this in game options or ps3 audio settings?
Jason: The PS3 setting.
ME: has that been provin to fix the problem?
Jason: Please visit this link: http://www.ehow.com/...o-settings.html
ME: i dont see bioware or ea aknowledging the problem on there site so i hope that they know how much this hurts the gameplay experience
ME: thanks for the help jason
Jason: I can understand why you are feeling this way.
Jason: If I were in your shoes, I’m sure I’d feel just as you do.
Jason: Please follow the steps given once.
ME: if this doesnt work what do you suggest?
ME: i REALLY love the product but the lag is brutal
ME: no other complaints except this
Jason: Please let me know.
ME: I'll try and if it doesnt work ill get back to you....thanks again
_________________________________________________________

His fix didn't work. The audio lag is driving me INSANE!

[Rocket_Man77]

the audio lag is indeed annoying. I have to have subtitles on so I can see what a person is saying. Also the lag affects music in my cabin. Sometimes I will change the music and it takes a minute or 2 minutes for the music to start. I seriously hope this issue is resolved eventually. The audio glitch is very noticeable.

[murph61907]

yea audio lag is terrible!!! what makes things worse is half way through the suicide mission i have no audio at all!!!!! just sound effects(guns,biotics,tech powers) no speaking at all!!! even reloaded and still no speaking!!!! cutscene is gunna be retarded to watch now!!! fix these issues!!!!!!

[Blackguard82]

the suicide mission does bug more often than other missions indeed. The speech part especially bugs a lot...

[varsas]

I just raised the issue of dialogue cutting off via audio chat and the EA guy said to clear the internet browser cache and that would help? I have no idea how this would help but has anyone tried it?

[Blackguard82]

I don't think they plan to fix this problem. They haven't even acknowledged the problem...
Atleast we can play the game with subtitles.(I know all the lines already by heart, played the game fully-50 hour campaigns 6 times). Still it draws from the fun, the constant fear that the cut scene might be abruptly cut. The audio lag however is maddening!

[Teddie Sage]

I haven't touched this game since april because of that stupid lag and they still haven't fixed it? Man, what a drag­.

[DBVanguard86]

I played the suicide mission and the dialogue was all there, along with the delay.  It's incredibly frustrating to know that with an audio patch this game would be perfect.  As it is, we PS3 users are stuck with a broken game.  You'd think that Bioware would have enough pride to wanna fix this bug.

[Scorpgul]

What's even more irritating is the fact that they actually reply to other threads in the ME2 PS3 section even right now and simply ignore this one. I gave up hope for a fix long time ago but when I see this behavior it pisses me off. I will keep that in mind before deciding to ME3 it won't be forgotten I can assure you

[titan_warrior]

Scorpgul wrote...

What's even more irritating is the fact that they actually reply to other threads in the ME2 PS3 section even right now and simply ignore this one. I gave up hope for a fix long time ago but when I see this behavior it pisses me off. I will keep that in mind before deciding to ME3 it won't be forgotten I can assure you

I too gave up hope for a fix long time ago and also sold my ME2 copy. The only reason for still reading these forums is my curiosity. I really want to know (after so much fight I gave for nearly two months for a proper audio fix) if Bioware will create another patch, as a long time ago when people asked for another patch, Jesse replied that the last patch fixed only the Genesis bug as they wanted to release this patch as quickly as possible. It seems that he was lying, as it is clear now that Bioware didn't intent to release any other patch. It's a pitty a game like ME2 to be so problematic in a platform like ps3!

[Teddie Sage]

They're not doing their job or what? Would a moderator please tell the guys from Bioware to hear us? We need this game to be fixed and we have the right to be mad because this port has a serious issue. The only way this will work is IF we report this thread.

Edit: Nevermind that. Let's PM the Bioware Team.

@Titan: Don't forget that the same team is also working on ME3 so they're possibly busier than we think.

Modifié par Teddie Sage, 13 juillet 2011 - 10:11 .

[Stanley Woo]

Hello, thread. Teddie Sage brought this to my attention and I promised to ask about it. I'm sorry that you guys are experiencing this issue to the point where it is unplayable for some.

Yes, the ME2 team was aware that some players were experiencing this audio issue. Unfortunately, they could not reliably reproduce the bug in internal testing. As you may or may not know, it is important that we be able to reliably reproduce a bug internally in order to figure out where the ultimate problem might be. Once the bug can be reproduced every time, then we can go about fixing it. This could not be done with the bug being discussed in this thread.

There are currently no plans to fix this issue and no patch has been announced.

[Teddie Sage]

Oh well... Thanks, I guess.

(And now I'm depressed...)

Modifié par Teddie Sage, 14 juillet 2011 - 11:54 .

[Blackguard82]

Stanley Woo wrote...

Hello, thread. Teddie Sage brought this to my attention and I promised to ask about it. I'm sorry that you guys are experiencing this issue to the point where it is unplayable for some.

Yes, the ME2 team was aware that some players were experiencing this audio issue. Unfortunately, they could not reliably reproduce the bug in internal testing. As you may or may not know, it is important that we be able to reliably reproduce a bug internally in order to figure out where the ultimate problem might be. Once the bug can be reproduced every time, then we can go about fixing it. This could not be done with the bug being discussed in this thread.

There are currently no plans to fix this issue and no patch has been announced.

Just play Freedom's progress! Play it and then tell me if the audio is in sync when the Heavy Mech is descimating the quarians.  Another example is at Jack's recruitment mission at the end when Warden Kurli is speaking and shooting people. The audio is out of sync there too.
As for the dialogue being cut off, it seems to be random so just play the game without skipping the dialogue and you will definately encounter it after a while.  Really annoying...
I don't understand how you can't replicate the bug when everybody else is having audio issues? Everybody else! You expect us to believe that you can't find the audio bugs? PLAY the game!

Modifié par Blackguard82, 15 juillet 2011 - 11:17 .

[Scorpgul]

Stanley Woo wrote...

Hello, thread. Teddie Sage brought this to my attention and I promised to ask about it. I'm sorry that you guys are experiencing this issue to the point where it is unplayable for some.

Yes, the ME2 team was aware that some players were experiencing this audio issue. Unfortunately, they could not reliably reproduce the bug in internal testing. As you may or may not know, it is important that we be able to reliably reproduce a bug internally in order to figure out where the ultimate problem might be. Once the bug can be reproduced every time, then we can go about fixing it. This could not be done with the bug being discussed in this thread.

There are currently no plans to fix this issue and no patch has been announced.

Are you serious mate? The audio sync issue is in 75% of the cutscenes goddamn it. As soon as you get your first task which is to go and rescue the quarians from the mech the nightmare starts and that's EARLY in the game. Come on I have played ME2 4 times, deleted game data and reinstalled each time and its EXACTLY THE SAME!!! Your post makes us PS3 gamers who care about fair treatment look like liars. If simple gamers can find this issue and reproduce it every time then don't tell me that you professional testers with expertise and all the kits needed are unable to find it. I don't buy into this rubbish

[titan_warrior]

Audio sync isn't really a bug. It is just a performance issue, that's all. The game is designed specifically for xbox360/pc platforms and therefore the ps3 version has performance issues. This doesn't mean that audio is buggy. Ps3 has difficult times running the game and this becomes obvious in the sound section of the game. It's that simple.

[Rocket_Man77]

titan_warrior wrote...

Audio sync isn't really a bug. It is just a performance issue, that's all. The game is designed specifically for xbox360/pc platforms and therefore the ps3 version has performance issues. This doesn't mean that audio is buggy. Ps3 has difficult times running the game and this becomes obvious in the sound section of the game. It's that simple.

I'm confused. How is the game "difficult for the Ps3 to run." Games cannot be ported to the Ps3, they have to be built from the ground up. I know the game loads a lot of content, but still...The game has good graphics, but nothing like Killzone 3 or Crysis 2. I still believe its a glitch, not a problem with the Ps3.

Nonetheless the game is one of my all time favorite RPG's but I would still like the problem to be fixed.

Modifié par Rocket_Man77, 15 juillet 2011 - 05:37 .

[Stanley Woo]

Scorpgul wrote...
Are you serious mate? The audio sync issue is in 75% of the cutscenes goddamn it. As soon as you get your first task which is to go and rescue the quarians from the mech the nightmare starts and that's EARLY in the game. Come on I have played ME2 4 times, deleted game data and reinstalled each time and its EXACTLY THE SAME!!!

Okay, but if we cannot reproduce the issue internally, we won't be able to determine the root cause of the problem. You could tell me that every time you go outside, you get sunburned, but if it's not sunny where I am, how would I be able to replicate your problem?

"Just go outside," you'll say. "Spend an hour out there without a shirt on and you'll get burned!" I go outside, where it's been raining or cloudy for most of the month, and i'll say "nope, i don't get a sunburn but I do get wet. Are you experiencing rain?" "No, you idiot!" you'll say. "How can you be getting wet! It's so hot and sunny that you'll get a sunburn! How can you not be getting burned!" "Well," I would say, "it's raining here and has been for a couple weeks." How would you expect me to come up with a solution of "I get sunburned when I'm outside for an hour" if I can't even begin to experience the same condition because it's raining?

Once I get a bright, shiny day, maybe I'd be able to say "Holy crap, you're right! You do get burned if you're out for an hour without a shirt on. Well, a bunch of us experienced the same things and came up with a solution: sunscreen." It's not a great analogy, since any solution to keep from getting wet may also prevent a sunburn, like an umbrella or wearing a coat or stay indoors, but I hope you get what I mean.

Your post makes us PS3 gamers who care about fair treatment look like liars. If simple gamers can find this issue and reproduce it every time then don't tell me that you professional testers with expertise and all the kits needed are unable to find it.

Hey, Scorpgul, dial the rageohol down a notch and listen very closely to what I am saying:

1. Some PS3 players are experiencing a problem with the audio on ME2 PS3 being out of sync.
   1a. I believe you.
   1b. I have said this before and I will say it again. You are experiencing this issue. i believe you. I'm sorry.
2. Our testers, here, have been unable to reproduce this issue on our machines.
   2a. Many, many other PS3 players appear to NOT experience this problem.
3. Reproducing an issue you are having on our machine is the important step in figuring out what's ultimately wrong, and how to fix it.
   3a. If we cannot see the issue, we cannot begin to fix it.
   3b. We cannot and will not randomly try things to see if that maybe fixes the issue. We would risk breaking something else that is reproduceable which affects, literally, all users.
4. People in this thread asked for a BioWare response. Teddie Sage asked me directly for a response. I told him I would ask around but could not guarantee a response, or if a response was given, I could not guarantee that it would be an answer that would satisfy you.
5. I have done what I promised to do. I have not called anyone names, I have not dismissed the issue. I have merely stated what I have been told by developers I've worked with before, and who are closer to the situation than I am.
   5a. As "professional tester with expertise and all the kits needed" could not find the issue, they also could not fix it, as the root cause of the problem remains unknown.
   5b. Why do hold us professional testers in such high regard on the one hand, then dismiss what we tell you on the other?

I don't buy into this rubbish

Then we're done here. Thank you for your time.

[titan_warrior]

Rocket_Man77 wrote...

titan_warrior wrote...

Audio sync isn't really a bug. It is just a performance issue, that's all. The game is designed specifically for xbox360/pc platforms and therefore the ps3 version has performance issues. This doesn't mean that audio is buggy. Ps3 has difficult times running the game and this becomes obvious in the sound section of the game. It's that simple.

I'm confused. How is the game "difficult for the Ps3 to run." Games cannot be ported to the Ps3, they have to be built from the ground up. I know the game loads a lot of content, but still...The game has good graphics, but nothing like Killzone 3 or Crysis 2. I still believe its a glitch, not a problem with the Ps3.

Nonetheless the game is one of my all time favorite RPG's but I would still like the problem to be fixed.

I've already explained that three months ago in these forums so I'll just copy and paste my answer from back then. Three months ago xvynx asked my why I believed that the Genesis bug would be easy to fix but the audio issues would be hard and here is what I've answered:
It’s really difficult for me to analyze my opinion but I will try. While
in theory the Xbox360 has only half the pure hardware performance of
the PS3, achieving the theoretical maximum is much harder with the PS3
architecture. Therefore many games will actually perform at parity, and
for some games or aspects of games, worse. Games will also take longer
to develop or leave performance on the table, and most likely have more
bugs. The additional development costs, TTM delays, and lack of a
performance edge will significantly impact the PS3. First of all lets
talk about the ps3 architecture and how this affects the quality level
of ports. I won’t use technical terms and I’ll try to speak as simple as
I can. The ps3 has let’s say a main processor and several other
microprocessors. This is called Cell (microprocessor architecture) which
was developed from Sony and used in both ps2 and ps3, making these
machines a real pain in the ass for the developers and I will explain
this later. On the other hand, both xbox and pc have a cpu and a gpu
connected via a motherboard. We are simply talking about a completely
different philosophy here. Also pc and xbox have a decent amount of RAM,
with which the stored data can be accessed in any order in a constant
time. Now let’s get to the point…. Let’s say that a game is being
developed for a multiplatform release, but uses ps3 as the leading
machine. The ps3 has many microprocessors and each one can be assigned
for a specific job. Being the leading machine, each of its processors
will be used from the developers so the game will be running smoothly
without bugs. The porting procedure to pc and xbox won’t be difficult in
this situation, as it is easy if you have lets say seven separate
peaces of code (assigned to seven microprocessors) to merge them into
two (one for the cpu and one for the gpu). Now lets say that we have the
opposite situation, were lets say Bioware developed a game (mass effect
2) with the xbox 360 as the leading platform and later tries to port
this game on the ps3. This is a very different process and a very
difficult one, because while merging different parts of code is easy,
separating a code into many peaces and assigning them to various
microprocessors is not only tough but also really buggy. This means that
many ps3 ports don’t use all the ps3 microprocessors, as it is
difficult to assign for example the whole xbox’s GPU operation to lets
say three-four ps3 microprocessors. That’s why the ps3 sometimes
struggles to run ports, as some of its power isn’t used at all. Also the
process of breaking the code into smaller pieces creates bugs. So what
is the solution for the devs? They must either use ps3 as the leading
platform, or develop the ps3 port for a longer time and supporting later
that port. The ps3 porting process needs a lot of time and effort in
order to be both effective (more microprocessor power used) and bug
free.
Now that we analyzed these lets go to your question. There can
be two different types of bugs and glitches, those which are the result
of performance issues and those that are result of bad coding and need
debugging. When you apply a patch (which is a new code inside an old
code), the resulting code might not even be able to work properly. Even a
comma, a parenthesis or anything can cause chaos. These types of bugs
are result of bad coding and with the debugging process the devs can
find both where in the code (for example in line 2003 of the code) there
is an error and what happens when that error occurs (for example does
it loop, does it ignore a process and continues to the next one, does it
crash and more). In this way they fix these bugs, searching for errors
in the code, detecting the specific coding dysfunctions and correcting
them. Examples of bugs that need debugging are the NG+Glitch and the
Genesis bug and caused either due to hasty porting or due to hasty
debugging. On the other hand, the corrupted data bug, most of the
crashes, the framerate issues and the ps3 incapability playing
simultaneously the voices and the effects during conversations (audio
bugs) are mainly caused due to the non sufficient usage of all the
microprocessing power of the ps3. In order these bugs to be dealt
efficiently, some processes must be assigned to different processors,
which means of course a complete rewriting of the code! If many
operations are assigned to a single microprocessor, the ps3 performance
will be disappointing. The only solution is to divide them and use more
ps3 power, which mean that the porting procedure will take longer to
complete and might also need some extra debugging afterwards for dealing
with the other types of bugs that will arise. The debugging process is
hard and difficult, but it cannot be compared to the assignment of
different operations to different ps3 microprocessors, which is the real
pain in the ass for the devs. That’s why the audio issues are much more
difficult from the Genesis bug. I hope I helped.

So games CAN be ported from xbox 360 to ps3, but this process (if not done carefully) can lead to both performance issues and bugs. ME2 might not be the prettiest game out there but it is a game specifically designed for xbox 360. Killzone 3 might be prettier than ME2, but don't forget that killzone 3 is a ps3 exclusive (and therefore designed according to the ps3 architecture).  

[titan_warrior]

titan_warrior wrote...

Scorpgul wrote...

What's even more irritating is the fact that they actually reply to other threads in the ME2 PS3 section even right now and simply ignore this one. I gave up hope for a fix long time ago but when I see this behavior it pisses me off. I will keep that in mind before deciding to ME3 it won't be forgotten I can assure you

I too gave up hope for a fix long time ago and also sold my ME2 copy. The only reason for still reading these forums is my curiosity. I really want to know (after so much fight I gave for nearly two months for a proper audio fix) if Bioware will create another patch, as a long time ago when people asked for another patch, Jesse replied that the last patch fixed only the Genesis bug as they wanted to release this patch as quickly as possible. It seems that he was lying, as it is clear now that Bioware didn't intent to release any other patch. It's a pitty a game like ME2 to be so problematic in a platform like ps3!

Bioware's devs have the right to support the game as much as they want, as it is their game. We cannot force them to fix the problems that their game has. It is their game and therefore they will decide which issues they'll fix and how many patches they will release. Of course it is our right not to continue supporting Bioware, if we believe that this company doesn't respect ps3 owners.
Now let's get to the point. As I previously wrote, Jesse Houston replied some months earlier (to a question about which bugs did the last patch fixed) that "the last patch fixed only the Genesis bug as we wanted to release this patch as quickly as possible". This was obviously a lie as Bioware never intended to release any other patch after the one that fixed the Genesis bug. Jesse Houston responded this way in order to calm down those who demanded the continuation of ME2 support. This was clearly a mockery on his behalf. JESSE HOUSTON MUST RESPOND EMMIDIATELY! And I don't want Stanley Woo (or any other member of Bioware) to respond on his behalf. Jesse Houston is the one that must give some explanation for his answer.

Modifié par titan_warrior, 16 juillet 2011 - 01:05 .

[Teddie Sage]

In other words, we paid 60 bucks and more for a broken version of the game and it's DLC... Even more depressing... *sighs*

Mr. Woo, as people said here on this thread: we're experiencing a bug where 75% of the texts are automatically skipping near the half of the sentences. Maybe the bug won't appear on your machines, maybe you'll need to play on other PS3, I dunno. But one thing for sure, is the fact you might need to hire a few more beta testers until the problem is solved. It's just a suggestion, but we all deserve to have a good quality game and not something that is bugged and doesn't allow us to enjoy the game like we want.

Thanks for reading.

Modifié par Teddie Sage, 16 juillet 2011 - 03:44 .

[Bogsnot1]

After reading Stanley Woo's threads on here, the ****y replies, and doing some of my own research on the PS3 forums and PS3 support site, the only logical answer as to why Bioware reps dont get it, and some people do, is it has to do with how the PS3's are set up and configured.

A quick search of the PS3 forums showed God of War, Motorstorm, AVI playback, FF13 and more all suffered the same problem for some users. Once they got help on figuring out the best way to configure and connect their PS3, they semed to be fine from then on.

Check these pages for some tips on how best to connect your PS3.
http://au.playstatio...-output-on-PS3/
http://manuals.plays...udiooutput.html

[Teddie Sage]

Oh great... Another machine to blow my money on... Thanks Sony...

[doedenfraluebeck]

Ask a guy from Denmark anything...

Kidding aside, I've experienced all of the above bugs as well. I bought the game for ps3 on sale for $25 in gamestop, and thought I'd made a bargain!

I didn't know anything about Mass Effect 1 as I have always been a staunch sony supporter, so I appreciated the effort put into Genesis. I bought the complete N7 arsenal bundle off of the psn store and was all set for an epic.

MAN was I dissapointed, not so much by the cut dialogue (as I use subs), but by the gargantuan, unsynchronised mess that was the cutscenes.

Nevertheless I will try your audio-fixes my good bogsnot1. If I am the herp-derper here, using inadequate audio settings, I will invite all Bioware devs to free danish beer a'plenty!