2 réponses à ce sujet

[Bleakwail]

I have had this problem since December, of 2010. I have not been able to upload a character to the Bioware site since then.

INVALID PERSONA/GAME COMBINATION has been on my profile diagnostics for months now.

I DID change my gamertag. But EVERYTHING is linked on the EA website, and
it is also showing up perfectly fine on this site (my new gamertag).

HOWEVER, I still keep getting the invalid persona/game combination message under profile diagnostics.

I have done everything I know how to do, and I CANNOT get Bioware's
attention, and no one I've called at EA can help me. They even escalated
my trouble ticket to tier 3. I have exhausted EVERY option, and have
gone over the FAQ section regarding problems with getting characters to
upload, with a fine tooth comb.

And no, this is NOT me, just
being ignorant about the fact that sometimes it takes a while for my
character to update, or appear on the page.

I know about removing armor, and re equipping armor, then saving, etc. I know those tricks.

This is something entirely different.

I have not been able to upload a character for 1 year, and 4 months.

INVALID PERSONA/GAME COMBINATION? Why? My new, current gamertag is linked. It
appears on my bioware profile, as well as on the EA site.

I HAVE ALSO SET MY XBOX LIVE gamertag as my DEFAULT PERSONA on the EA website.

I am begging for instructions and wisdom on how to solve this mystery.

Please help me. Or forward this to someone who knows. I really deserve for my profile to be working.

I have always believed that a Bioware developer would be the only person I
could turn to, but for the past 5 months, I have not been able to get
anyone from Bioware to notice, or care.

Modifié par Bleakwail, 19 avril 2011 - 06:52 .

[Bleakwail]

DESPERATE BUMP***

[ThePinkFoxx]

I have had the same issue since September 2010 when I changed my gamertag through the xbox 360. Since I changed it, my profile hadn't updated and none of my characters uploaded. Any time I wanted to deelte a character it was 'cannot contact online server' and when I tried to aceess profile diagnostics I got the 'invalid persona' error. And nobody could seem to help me! It seems like a common and ongoing problem with many members.

I have both growled and cried in frustration as I tried numerous times to contact EA but their live chat system was horrible and the consultants didn't seem to understand what I was saying (said things like 'we'll have to delete your account' 'make a new email') and I got no where, even with images of what the page looked like with red circles pointing out exactly where the issues where.

After being assigned a case manager (Jonathan, tier 3 customer support) it took a month for me to get anywhere, emailing back and forth. As of yesterday I am happy to report my account were finally linked back together and I have been able to update, upload and delete chracters. It CAN happen, keep pressing...I'll find some way of adding my conversation with the case manager here.