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[OdinAEon]

Hello.  I am running a computer with the latest drivers for my video coard, and windows 7 service pack 1.  After installing Dragon Age 2 (retail release DVD), I get all the through the launcher, but I get a screen that says An Error has occurred.  and it says that there is a problem with my game's setup, and to reinstall.  I am paraphrasing but that is very close.  The icon in the taskbar is a green EA icon.  The game itself has never launched for me.  I have tried to reinstall several times but it seems to never try the EA stuff again.  The first time it at least had a spinning icon like it was thinking.  I have also tried it after updating to 1.02, and 1.01.  to see if either of them would help.  No dice.  I have not found anything in the forums that has helped me.  If anyone can that would be cool.

I did some preliminary troubleshooting.  I think its a problem with EA core.  Not dragon age itself.  How on earth do I get that looked at?

Leonard Mueller

I have
Asus M378em
AMD 9600 processor
4GB ddr2 800
Sapphire Radeon 3870

Modifié par OdinAEon, 18 avril 2011 - 09:12 .

[Rob Bartel]

Interesting. I followed up with some of the programmers here and at EA. DAO relied on version 2.0 of some EA software that did indeed use Adobe Air. DA2, however, uses version 3.1 of that software. The programmers at EA have confirmed that version 3.1 definitely doesn't use Adobe Air in any capacity.

We'll continue to investigate although we haven't been able to reproduce this issue internally yet. Out of curiosity, what happens when you uninstall Adobe Air altogether?