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Crashing Trouble I think it's the drivers. (w/all information)


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#1
Black-Rose

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Edit:

1.
a - PC version
b - Physical disk

2. System Details
a - Processor- Intel® Pentium® 4CPU 3.20GHz
                           Intel® Pentium® 4CPU 3.20GHz - (It lists it twice I don't know if that's important)
      Cores - 1
      Core speed - around 3192.2/3
      RAM - 1.024GB

b - Display adapter

(Since I don't know what half of what is needed actually is or how to get to it here's everything I could find)
I don't know what "VRAM" is so you'll have to help me find that.

Device

Name - ATI Radeon HD 5500 series

Chip Type - ATI Display adapter (0x68D9)
DAC Type - Internal DAC (400MHz)
Approx. Total Memory - 512.0 MB
Monitor - Plug and Play Monitor

Drivers

Main Driver - ati2dvag.dll
Version - 6.14.0010.7101 (english)

Date - 07/07/10
WHQL Logo'd - n/a
MiniVDD - ati2mtag.sys
VDD - n/a
DDI Version - 9 (or higher)

c - Sound Adapter/Driver version
(Again, since it's vague and I don't know, I can only assume)
Device   
-SB Audigy 2 ZS Audio [C880]
Drivers
Name - ctaud2k.sys
Version - 5.12.0001.445
Date - 6/08/2004

d - Operation System
Windows XP Service pack 3
e - Direct X
Version - 9.0c (4.09.0000.0904)

3. Problem Details

Overview

When I first started playing it was laggy, the voices where all cut off and it made that high pitched "I'm-gunna-crash noise" and then it would blue screen half way though dialogue.

It seems, I may have fixed that, or google fixed it anyway.
I deleted BIOengine.txt as it was suggested and now it doesn't blue screen, I think. It runs better anyway, the dialogue, is not as bad. (this probably depends on my video settings in game but I don't know, seems to be more sound related even though it is very laggy on some video bits)

Now

Even after the blue screening MAY have stopped it still crashes, so I think this is a different issue.

b - It seems to be the 10-15 minute crash people are talking about.

c - I will go black, the music will keep going. I can get out of it using Ctrl Alt and Del but there's not much point
because when I close the program the resolution on my desktop is all out. (You know, when everything appears bigger) When you try and run Mass Effect like this you can hear the music but it stays black; I think these issues are related.

d - It happens everywhere. It lags the most during dialogue. (See E)

E - I'll make it as clear as possible.

No matter what setting I have certain bits are always choppy.

1. When I load up the game and the first few of the planet; even with the graphics down so much it looks like a minecraft planet it still lags, it doesn't make much sense as I can play Oblivion on full, smoothly. The music at THIS point is choppy so maybe the lag is because of that rather than the video, but I don't want to rule anything out.
2. Most of the time, when entering dialogue. Starts laggy then smooths. Again, it still lags at other point in gameplay too but there you go.
3. The intro video with Shepard looking out of the window. Lags like hell for a few seconds then smooths out.
4. When walking up to the spectar when you're about to go to eden prime.

I haven't go very far but I have restarted the game a few times to try it out. Those are just so you can get a general idea of what it's like.

When it lagged during dialogue it used to blue screen, it might not do this now.

I can't say in the 40 minutes (all together)  I have played that it has frozen in dialogue since.

5. It crashed (went to black) when I was in a fight, I stated to heal and it stopped. 
6. When I rebooted I managed to complete the whole mission without it crashing and then it crashes when we arrive at The Citidel. At the END of the little video where you're supposed to be there.

So that is pretty much it. I have a few concerns though.

It seems to me that you're probably going to tell me to update my drivers, or, downgrade windows service pack, or DOWNgrade my driver. All of theseI have no experience in.

When they installed my drivers for my new graphics card they where having trouble but they got it done.

Is it worth the risk for a single game that may or may not work? 
Might not be worth sacrificing my other games for let alone maybe perhaps the whole lot of them if something goes wrong. 
So how safe is it doing these things? And will it affect my other games?

I obviously care enough to write all this out (some of it was damn near impossible to find out) so maybe I think it's worth the risk.

I'd just like to know how to do this without messing up my computer.

Thanks in advance for taking the time to read thought all this **** for me.

Modifié par Black-Rose, 19 avril 2011 - 02:42 .


#2
Bogsnot1

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Read this thread, and post the info we need to troubleshoot. Youve only given us half of whats required.
http://social.biowar...1/index/2012975

#3
Black-Rose

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Okay done.

#4
Gorath Alpha

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The guide we use doesn't include any discussion of Power Supplies, but any time the display goes off, and the computer keeps running, it's almost always either a really low quality power supply, or a failing power supply (they get old and they lose capacity at 10% a year for good brands, much faster than that for poorer brands).

As old and slow as your PC is, after replacing the bad power supply, you still don't / won't have much to use for games.

#5
whiteraider

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From a quick glance your sound card driver is about as old as the card (Latest version: http://support.creat...ownloadId=11314),  I'd check MS DirectX page to see if that is up to date. Also your video driver is out of date, but shouldn't be the issue, as I was limited to 10.2 on my old machine, but you don't say which 5500 series card you have and could make a difference.

The 2x CPU ids say that you have a hyperthreading version of the P4, and I used to play both ME & ME2 without issues on that CPU, with an X1950GT and an X-Fi soundcard.(@1920x1080 noAA)

I'd also agree on the PSU comment http://www.antec.outervision.com/ will give you an idea of what it should be to run what you have, and degrade it for each year old it is.

Modifié par whiteraider, 19 avril 2011 - 03:51 .


#6
Black-Rose

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[quote]Gorath Alpha wrote...

The guide we use doesn't include any discussion of Power Supplies, but any time the display goes off, and the computer keeps running, it's almost always either a really low quality power supply, or a failing power supply (they get old and they lose capacity at 10% a year for good brands, much faster than that for poorer brands).

As old and slow as your PC is, after replacing the bad power supply, you still don't / won't have much to use for games.

[/quote]

Oh that doesn't sound good, how come upgrading it won't help?
The only game is goes black with is Mass Effect but I don't really doubt that you are wrong about the cause seeing as your avatar is the illusive man. HA. I know the names. Cool.


[quote]

From a quick glance your sound card driver is about as old as the card (Latest version: http://support.creat...ownloadId=11314), I'd check MS DirectX page to see if that is up to date. Also your video driver is out of date, but shouldn't be the issue, as I was limited to 10.2 on my old machine, but you don't say which 5500 series card you have and could make a difference.

The 2x CPU ids say that you have a hyperthreading version of the P4, and I used to play both ME & ME2 without issues on that CPU, with an X1950GT and an X-Fi soundcard.(@1920x1080 noAA)

I'd also agree on the PSU comment http://www.antec.outervision.com/ will give you an idea of what it should be to run what you have, and degrade it for each year old it is

[quote]Gorath Alpha wrote...

The guide we use doesn't include any discussion of Power Supplies, but any time the display goes off, and the computer keeps running, it's almost always either a really low quality power supply, or a failing power supply (they get old and they lose capacity at 10% a year for good brands, much faster than that for poorer brands).

As old and slow as your PC is, after replacing the bad power supply, you still don't / won't have much to use for games.

[/quote]

Thanks for the links. I can't seem to find the drivers for my sound card.

How does it work? I heard you have to unistal your drivers using a special program but it's going to be hard for me to find the drivers for my discontinued card.

Can I just use any?

I may seem stupid of me to ask but I don't know.

Again thank you so much for your help.

[quote]
lol
[quote]
lol
[quote]
tiny box lol
[/quote]

Modifié par Black-Rose, 19 avril 2011 - 06:22 .


#7
Black-Rose

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Gorath Alpha wrote...

Click on this link

http://fiximus.compu...ownloadId=11314

It will make your computer run any game in the world that exists or will ever exist at full speed forever and ever. You, black-rose, are my poster on the whole website.


Thanks for the link, I'm playing Skyrim right now on my mobile phone/cinema.

whiteraider wrote...

Just you posting here has lightened my life and set alight a beacon of hope akin to the beacon in Mass Effect before it blew up.

You are the greatest discovery or our time.


Thanks. Thanks great, means a lot.

#8
whiteraider

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The link is directly to the driver for the sound card you listed, just accept, download and run that exe.
DX9 update http://www.microsoft...&displaylang=en

ATI Drivers http://sites.amd.com...deon_xp-32.aspx and how to install them http://support.amd.c...ATIProduct.aspx

#9
Black-Rose

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Thank you so much.

Sorry about the spam I don't know why I do that,

#10
Black-Rose

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Oh I see, when I click on the link you gave me it sends me here maybe because im in england

http://support.creat...ds/welcome.aspx

#11
whiteraider

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At the bottom of that page "If your product is not listed above, please click here. " & BTW I'm also in the UK!

Modifié par whiteraider, 20 avril 2011 - 09:24 .


#12
Black-Rose

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HAHA. Oh okay thanks!

#13
Black-Rose

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Installed the sound drivers but it still went black so I'm trying it now after the video and direct x update to see if it'll help.

Modifié par Black-Rose, 24 avril 2011 - 02:31 .