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[Bleakwail]

I suffered with this error message under my profile diagnostics from December, 2010, until April 17, 2011.

For anyone getting this message, this means that if/when you changed your XBOX Live gamertag, the Bioware site did not update correctly. Or, it is from some other reason.

This will prevent you from uploading any characters.

Send Jeff Rousell a personal message with your problem. He was able to help me get mine fixed.

http://social.bioware.com/43/

Please do not send him any other messages regarding other technical problems, as I am only 100% sure that he can help with the invalid persona/game combination problem.

I hope this is a ray of light in the darkness for many of you. This was a pain in my A** for over a year.

Modifié par Bleakwail, 21 avril 2011 - 03:43 .

[ThePinkFoxx]

I have had the same issue since September 2010 when I changed my gamertag through the xbox 360. Since I changed it, my profile hadn't updated and none of my characters uploaded. Any time I wanted to deelte a character it was 'cannot contact online server' and when I tried to aceess profile diagnostics I got the 'invalid persona' error. And nobody could seem to help me! It seems like a common and ongoing problem with many members.

I have both growled and cried in frustration as I tried numerous times to contact EA but their live chat system was horrible and the consultants didn't seem to understand what I was saying (said things like 'we'll have to delete your account' 'make a new email') and I got no where, even with images of what the page looked like with red circles pointing out exactly where the issues where.

After being assigned a case manager (Jonathan, tier 3 customer support) it took a month for me to get anywhere, emailing back and forth. As of yesterday I am happy to report my account were finally linked back together and I have been able to update, upload and delete chracters. It CAN happen, keep pressing...I'll find some way of adding my conversation with the case manager here.

[Bleakwail]

ThePinkFoxx wrote...

I have had the same issue since September 2010 when I changed my gamertag through the xbox 360. Since I changed it, my profile hadn't updated and none of my characters uploaded. Any time I wanted to deelte a character it was 'cannot contact online server' and when I tried to aceess profile diagnostics I got the 'invalid persona' error. And nobody could seem to help me! It seems like a common and ongoing problem with many members.

I have both growled and cried in frustration as I tried numerous times to contact EA but their live chat system was horrible and the consultants didn't seem to understand what I was saying (said things like 'we'll have to delete your account' 'make a new email') and I got no where, even with images of what the page looked like with red circles pointing out exactly where the issues where.

After being assigned a case manager (Jonathan, tier 3 customer support) it took a month for me to get anywhere, emailing back and forth. As of yesterday I am happy to report my account were finally linked back together and I have been able to update, upload and delete chracters. It CAN happen, keep pressing...I'll find some way of adding my conversation with the case manager here.

I am very happy to hear that, from one person who suffered to another.