448 réponses à ce sujet

[sami jo]

I don't know if anyone else has noticed or if this is lingering effects from the server outtage/ changes made since the outtage; but reports of difficulty logging in, staying logged in, downloading DLC (downloads stuck at 0%), extremely slow downloads of standalone DLC from the site and DLC de-authorization have been breeding like bunnies across both the DAO and DA2 forums in both PC and Xbox sub-forums. ME seems to be having similar issues with Cerberus network (which I assume is on a different system entirely). I never had an issue before the outtage but have noticed growing connectivity issues since. This makes me wonder if EA changed something that is impacting connectivity to the BW servers, which could make patch testing a bit...interesting.

[RaenImrahl]

sami jo wrote...

I don't know if anyone else has noticed or if this is lingering effects from the server outtage/ changes made since the outtage; but reports of difficulty logging in, staying logged in, downloading DLC (downloads stuck at 0%), extremely slow downloads of standalone DLC from the site and DLC de-authorization have been breeding like bunnies across both the DAO and DA2 forums in both PC and Xbox sub-forums.

*snip*

I confessed I haven't noticed this... could you provide some example links next time you run across them?  I'd be interested in seeing if there's a pattern.

Thanks,

RI

[sami jo]

I'm working from my phone at the moment, so linking is difficult. I can do so tonight. There are 4 new or revived threads regarding DLC or login issues on the front page of this forum right now with several new posts in the pinned threads over the last few days. There are similar numbers in the DA2 forum, primarily dealing with login issues and not being able to stay connected long enough to download all registered content. Last night I saw at least one new thread in the Xbox forum plus several posts to a pinned thread, and there is an active thread in the ME forums regarding Cerberus login problems. I've seen at least 2 other threads in this forum regarding DLC downloads that stay pinned at 0% (which may or may not be a connectivity issue). I have had issues with auto-login failing and with frequent disconnections is DAO and DA2 and have had issues connecting with Cerberus. This has never been an issue before. I thought it was my ISP being flakey until I saw all the posts here. Some are certainly due to the known DLC issues, but a huge percentage of the current posts have shifted to connectivity/DLC issues. It may simply be a function of the fact that I haven't had the time to look through the tech forum much in the last year, so the shift may have happened before now.

[Thandal N'Lyman]

A have also noticed an up-tick in "unable to connect/authenticate" messages.   Had died down to a steady rate, then spiked again this past week-to-ten-days. 
Since that was almost exactly when I had last done a fresh install of the UE (doing a complete un-install of my previous "hybrid" one first) I thought that the fact that I now have to log-in to the EA serves EVERY SINGLE TIME I start the game, (even though the "Stay logged-in" box is ticked) when I'd never had that issue before in 18 months of playing, was due to something at my end.  Now, I'm not so sure...

[RaenImrahl]

Thandal NLyman wrote...

A have also noticed an up-tick in "unable to connect/authenticate" messages.   Had died down to a steady rate, then spiked again this past week-to-ten-days. 
Since that was almost exactly when I had last done a fresh install of the UE (doing a complete un-install of my previous "hybrid" one first) I thought that the fact that I now have to log-in to the EA serves EVERY SINGLE TIME I start the game, (even though the "Stay logged-in" box is ticked) when I'd never had that issue before in 18 months of playing, was due to something at my end.  Now, I'm not so sure...

Are you using EADM?  This is a known issue with EADM... it does not install the game's CD Key in the proper Windows registry location.  You can check by going to the launcher screen and selecting Configure > Game.  The CD should appear on that screen... if it does not, you've got the EADM bug.

There is a hotfix for this.  The link is in the DAO Test Group, which you've already joined.  Look for Luke Barrett's first post in the CDKey Hotfix discussion.

EDIT:  Should also mention that some Impulse users also experience this problem.  I don't know if the hotfix works for them... but it is possible to manually edit the Windows Registry... there's a link in the Solutions Roundup for Impulse users.

RI

Modifié par RaenImrahl, 02 juin 2011 - 05:41 .

[Furtled]

Thandal NLyman wrote...

A have also noticed an up-tick in "unable to connect/authenticate" messages.   Had died down to a steady rate, then spiked again this past week-to-ten-days. 
Since that was almost exactly when I had last done a fresh install of the UE (doing a complete un-install of my previous "hybrid" one first) I thought that the fact that I now have to log-in to the EA serves EVERY SINGLE TIME I start the game, (even though the "Stay logged-in" box is ticked) when I'd never had that issue before in 18 months of playing, was due to something at my end.  Now, I'm not so sure...

I don't know if there might be a connection but (as sami jo mentioned) I've had the same thing happen with Mass Effect 2 this week when I've never had issues before - does sound like there's a server problem on EA's side.

Modifié par Furtled, 02 juin 2011 - 06:23 .

[sami jo]

A lot of the ones I have seen have been folks who reinstalled DAO recently and hadn't had problems before, or folks who never had problems before (both DAO and DA2) but are now. There is also a liberal sprinkling of new users who are probably experiencing one of the known bugs, and UE users experiencing the known bugs. Lightning took out my PC monitor so I am stuck on my iphone for the moment and can't really gather links together.

[Thandal N'Lyman]

sami jo wrote...

... Lightning took out my PC monitor so I am stuck on my iphone for the moment and can't really gather links together.

Awwww... You wanted that new 24" widescreen anyway, didn't you?

[Thandal N'Lyman]

RaenImrahl wrote...

Thandal NLyman wrote...

... I now have to log-in to the EA serves EVERY SINGLE TIME I start the game, (even though the "Stay logged-in" box is ticked) when I'd never had that issue before in 18 months of playing, was due to something at my end.  Now, I'm not so sure...

Are you using EADM? 

Thx, RI, but I don't have an EADM or Steam install.  Guess I'm just a "retail disc" kinda' guy.  In fact, ME2 is the only EADM install I've ever done, and that was because it was almost free at the time. 
(Little did I know it would be totally free with my DA2 purchase two months later!  )

Interestingly, the config screen shows my UE Key for DA:O, but my original CD-Key for DA:A.  Works though!  But I still have to enter my EA account password every single time I start the game...

[sami jo]

Aaaand here is the requested set of links to threads regarding connectivity issues.  I have only listed threads with posts in the last week and have not included the stickied DLC threads that have all seen activity in the last week.  I also tried to avoid threads that solely referenced the known EADM:UE issues, daupdater.exe failing to start or Steam UE known issues.  In some cases the OP never responded, so it's unclear what the issue was.  There have also been a number of reports DLC/Bioware point purchase failures from the website recently—I mention
this only because it could be failing out in some part of connecting to the user account similar to what the authentication is experiencing.  (Edited to remove the wonkiness that ensued because I pasted this out of Word.  )

DAO/A PC forum. Login/auto-login issues, server
disconnect, DLC de-authorization, DLC download stuck at 0%:

http://social.biowar...8/index/7509471
http://social.biowar...8/index/7488573
http://social.biowar...8/index/7171465
http://social.biowar...71465/1#7524558
http://social.biowar...8/index/7503198
http://social.biowar...8/index/5423556
http://social.biowar...8/index/7501118
http://social.biowar...8/index/7502755
http://social.biowar...58/index/477925
http://social.biowar...8/index/7475535

DA2 PC forum. Login issues, server disconnect, DLC
de-authorization:

http://social.biowar...0/index/7524373
http://social.biowar...0/index/7506495
http://social.biowar...0/index/7456276
http://social.biowar...0/index/7474838
http://social.biowar...0/index/6528607

ME2 PC Forum: Cerberus not connecting, ME2 servers
offline (Steam), and sudden “this code is already in use” errors (sounds a lot
like the authentication errors for DA… So far others have been blaming it on people using different EA accounts, but I only posted threads in which the OP had not confirmed that was the problem or in which the OP claimed it was the same account). Reports of these issues began about a month ago. 

http://social.biowar...6/index/7519937
http://social.biowar...6/index/7508193
http://social.biowar...6/index/7507394
http://social.biowar...6/index/7502473
http://social.biowar...6/index/7453662
http://social.biowar...6/index/7453662
http://social.biowar...6/index/7462674
http://social.biowar.../index/853302/1
http://social.biowar...6/index/7484551

-Report of progressive slowdown issues similar to DAO
after issues with connection:

http://social.biowar...6/index/7503689

ME2 Xbox forum. Again, Cerberus connection issues and
code already in use warnings:

http://social.biowar...7/index/7511186
http://social.biowar...7/index/5572721
http://social.biowar...7/index/7501587
http://social.biowar...7/index/7463826

ME1 PC/Xbox forum. Steam CD codes not verifying.
http://social.biowar...1/index/7481067

 

Modifié par sami jo, 03 juin 2011 - 06:00 .

[Thandal N'Lyman]

Wow, Sami! That's a lot of detective work gathering all those threads into a few similar skeins.

I'll see if any of them have something similar to my "You are not logged-in" problem.  Which, (for those just coming to this topic) was new behaviour in the past couple of weeks with my complete (retail disc) re-installation of the UE.

You're a   ,

Thx!

[Edit after reading through topics]
Others with same problem, (maybe dated to the "Great Authentication Server Outage of 2011"  )
but no solution.    At least it's only an annoyance, not a game-breaker...

Modifié par Thandal NLyman, 03 juin 2011 - 03:56 .

[RaenImrahl]

Thanks for the hard work. It may help the dev to have all of those links in once place. However, let's remember this thread is primarily about future planning and patching of the game.

[Rob Bartel]

Thanks, Sami. I've got it and will pass it on.

[Rob Bartel]

Rob Bartel wrote...

We're expecting the 1.05 beta to begin in earnest today or tomorrow - sorry for the delay but we caught a last-minute issue that also explains why some Ultimate users who attempt to re-apply the 1.04 patch (which is already included in Ultimate) are suddenly informed that they need to re-install the game. We made some course corrections and, thankfully, that situation will not be recurring with 1.05.

We're doing a final pass of internal testing just to make sure that the beta isn't unleashing any new evils upon the world and then we'll roll it out to the beta group so we can see how it behaves in the wild and make any further adjustments there.

Thanks,
Rob

We unfortunately needed to divert resources away from this yesterdayto assist with the DA2 PC patch launch and today to address a critical failure with one of our internal build processes. There's a slim chance it might still go out to the beta group today but, if we don't have it ready by 1pm Edmonton time, I'm going to push it Monday.

Sorry for continuing to miss the date on this, everyone. This is why, under normal circumstances, we tend to avoid discussion of dates until we're 100% certain. These are not normal circumstances, however, so I'll continue to be as transparent as possible, even when it means disappointments such as these.

Thanks for your continued patience,
Rob

[Furtled]

Blimey - well done Sami and sorry to hear about your monitor, glad nothing else got fried!

@Rob - no worries, it happens.

[garionkane]

Rob,

I like dates, even if they have to change. You explained why the date change and let us know when you might be able to get it out. To me this is better then Soon, or coming to you shortly etc.

thanks

[SheilaD67]

Rob, no problem. Ah, I'm kinda playin' with the newly patched DA:2, so Monday is actually better for me anyway. *cheeky grin*

Sami - wow! Just...wow!

[RaenImrahl]

Indeed... good job Sami. I loaded ME2 back on my machine last night and... couldn't log on for the first few tries. So, mayhaps, you're on to something.

[sami jo]

@Rob: It is far less frustrating for me as well to have the updates, even if the date has moved for some reason. If you could predict systems going down, they wouldn't go down. ;-)

[Rob Bartel]

Rob Bartel wrote...

There's a slim chance it might still go out to the beta group today but, if we don't have it ready by 1pm Edmonton time, I'm going to push it Monday.

Scratch that - we've decided to proceed with the beta launch today with a known caveat. More info is available in the beta group for those of you taking part.

Thanks again and enjoy your weekend,
Rob

[HunterAran]

I rarely post on forums, but I felt compelled to in this instance. I wanted to add to the above comments that I'd rather have an eta then an answer that is extremely vague. Like Sami Jo said, if life was predictable there'd never be a problem. I appreciate the renewed (and seemingly) continued efforts on the part of Bioware and Rob to communicate effectively. If only all companies would have the guts to put themselves out there to their customers and do this..

[ShinsFortress]

It depends what industry you're in, many do!

In my experience most industries don't accept situations like this, because they know customers (and in some cases the law) don't accept the apparantly poor QA/QC that seems to exist.

Now many of us know that gaming is 'different', but in many cases this is not a good enough excuse. My personal favourite example for this franchise is a patch that broke a basic core game mechanic (Stealing) and was allowed through.

It is my feeling that Dragon Age could have been one of the all-time greats like Baldur's Gate, Planescape: Torment and Neverwinter Nights (for differing reasons); but the various now well documented issues reduce it to something simply 'good'. Do we continue to put up with it (I don't)? Has it hurt further DLC sales (I havn't bought any since Awakenings came out)? I don't know. But after approximately a year and a half I think the game is barely in the state it should have been at release, authentication issues notwithstanding.

Modifié par ShinsFortress, 06 juin 2011 - 11:20 .

[HoHoPl]

It's a shame that year after premiere DA:A game-breaking bugs are still not fixed - and there isn't even any info if there are any plans to do it. Same goes with some of the DA:O bugs. Major letdown.

[Tpiom]

HoHoPl wrote...

It's a shame that year after premiere DA:A game-breaking bugs are still not fixed - and there isn't even any info if there are any plans to do it. Same goes with some of the DA:O bugs. Major letdown.

Well, they are working with game-breaking bugs right now... I  postivie that Luke, Rob and the rest are also working on DA III now (which they can't talk about and/or confirm/deny ) - with limited time to patch DA:O/A.

DLC activation takes priorty, as those users paid extra for the game experience.

Modifié par Tpiom, 07 juin 2011 - 12:36 .

[Funkjoker]

My anticipations are very low atm, however I do hope you make sure that all imporant flags all correctly set for DA2 import. Finding Nathaniel in DAII [1.03] doesn't trigger bc the game assumes he died in Awakening, whereas the Keep was fully upgraded when you're out to save Amaranthine. This is a problem that can only be resolved by the source: DAO/DAA import issues.

Oh, and don't forget the list on page 3.

Modifié par Jean-Funk Van Damme, 07 juin 2011 - 02:49 .