448 réponses à ce sujet

[Funkjoker]

Yeah, BioWare and the community are fully aware of crashing issues. There is a thread with 10(?)+ pages about these issues linked in one of my first posts here, so please use them.

Modifié par Jean-Funk Van Damme, 16 mai 2011 - 09:51 .

[CesUtd]

Jean-Funk Van Damme wrote...

Yeah, BioWare and the community are fully aware of crashing issues. There is a thread with 10(?)+ pages about these issues linked in one of my first posts here, so please use them.

Hi. I tried those and none worked. The only things that seemed to have stopped it was turning off dep for dragon age: origins and take vertical sync off. Since then the game has run loads better and for the most part without freezing. I have increased the ram from 4gb to 8gb and it seems better.

My only other issue is the auto logging not working anymore. Dragon Age 2 login works fine but neither Mass Effect 2 or Dragon Age: Origns Ultmate editions auto login work. If I do it manulaly most of the time it works. At the moment now it does not but I suspect it is because I am downloading The Witcher 2 I bought from GOG.com.

[foogoo]

Fix the DAO character profile statistics not updating issue.

Only achievements show up, everything else doesn't. None of my characters show up, no stats, nothing except achievements. Dragon Age 2 stats work fine. I'm using Ultimate Edition brand new, just bought it (retail version).

Result for my Player Profile Diagnostics:

Characters
Error Code 1000 - No characters were found in your online storage.

Screenshots
No screenshots were found in your online storage.

On-Line Storage Summary
Number of Files 0
Maximum Files Allowed 50
Space Used 0 Bytes
Maximum Space Allowed 100.00 MB

[Shallina]

If they finally make Awakening a descent game, I may buy it

Like the fact  Awakening doesn't care at all about DAO DLC item and that many items doesn't transfert beceause they are duplicate ID entry between awakening and DAO DLC items.

Modifié par Shallina, 17 mai 2011 - 03:17 .

[Kasmar45hot]

Am I having hallucinations or did I really read a post from a Bioware employee that said we should be able to authorize our DLC even if we were not logged into Bioware servers. Supposedly there is a DRM stored on our PCs that allows us to run our DLC even should we not be able to login to Bioware??

[Thandal N'Lyman]

Kasmar45hot wrote...

Am I having hallucinations or did I really read a post from a Bioware employee that said we should be able to authorize our DLC even if we were not logged into Bioware servers. Supposedly there is a DRM stored on our PCs that allows us to run our DLC even should we not be able to login to Bioware??

I think you saw a post that said after you've AUTHORIZED your DLC, you should be able to PLAY it without being logged-in.

[RaenImrahl]

Thandal NLyman wrote...

I think you saw a post that said after you've AUTHORIZED your DLC, you should be able to PLAY it without being logged-in.

Correct.  That was the intend with the DLC's digital rights management.  Unfortunately, a problem sometimes happens when users are logged in through the game... the authentication process fires off again, and sometimes errors can occur.

There are two issues at work, both of which are currently being researched.  One is that some versions of Ultimate Edition will not properly save the game's license key in the correct location (in the Windows registry).  This seems to happen when using the EA Download Manager and possibly some other digital distribution formats.  They are testing a fix for this. 

The other is more nebulous, and the devs said earlier in this thread that it will be the subject of the 1.05 patch.

[Wil SilverHeart]

Hi All,

That is correct Thandal as that is the way I am playing right now sense the server issue, got everything Authorized again, and can play off line always now.

Just a note, if you care about everyone else seeing your stats and story progression on BSN then it would be a good idea to log in every week and let it update, just play the game for a little bit and possibly switch a weapon and armour and save the game.

Re-log in and go have a bite to eat, read a few chapters of a book, maybe actually go outside and play with your kids or nieces or nephews.....

Let the game do it's thing it has to update a weeks worth of playing.

Cheers! W.S.

[Kastagir]

<tumbleweeds>, <desert wind>

Yeah, I guess there's like one person working on this in their spare time...

[sea-]

Kastagir wrote...

<tumbleweeds>, <desert wind>

Yeah, I guess there's like one person working on this in their spare time...

Well, it happened before.  BioWare sets up a thread to report issues, promises a patch, then go completely silent soon after.  Maybe the bomb they implanted in Rob's brain when he signed up to work for EA went off, or maybe David Gaider has claimed another victim.  Who knows?

Modifié par sea-, 19 mai 2011 - 09:22 .

[RaenImrahl]

Kastagir wrote...

<tumbleweeds>, <desert wind>

Yeah, I guess there's like one person working on this in their spare time...

Much of the same team working on this is also working on DA2.  As you can see, they're plenty busy.

http://social.biowar...0/index/7426658

[Kastagir]

I guess sifting through the burn bag for bug details reported over a year ago (is there no DAO team? aren't they all Bioware employees?) is dirty work.

I do appreciate the effort, but I think many will agree that Bioware's past record of DAO support does warrant a certain degree of suspicion. Regular updates and receipt of information would do much to address this. Although I highly doubt that Bioware would reveal such information, it sure would be nice to know what kind of resources (i.e. how many people working full or part-time) have been devoted to this.

[ShinsFortress]

In most companies, if there is enough work to justify a team being so busy, they hire more. I enjoyed DA:O a lot, but would have enjoyed it more if it was less buggy with less missing.

Perhaps less people would be needed working on patches if a game was released in a better state in the first place. Granted, some of the bugs are obscure or affect few people. But some are very common and seem to me to be the sort of thing that half decent QA should catch. There are one or more cost benefit issues of course, e.g. early release additional sales vs customers that drop the franchise (reminds me of other industries: recall product batch or pay compensation).

Personally, I would rather wait for a product in better shape than get one sooner I probably need to patch heavily.

[Franpa]

The list on page 3 is no longer being updated D:

http://social.biowar...37421/3#7215629

Modifié par Franpa, 20 mai 2011 - 11:04 .

[thresholder]

Let me say from the outset that up until now I have NEVER felt the need to post on a game forum. Now, however, my level of anger and frustration has compelled to write. I simply want what I paid for and I am still waiting for it and that is why I am so frustrated and upset. Despite "activating" my code for the expanded content for DAO ultimate edition PC, I have nothing.

So...apparently BIOWARE cannot figure out how to solve problems simply and must engage in this little game of customer-relations by asking us what it can do to help with this issue.

If you guys want advice and feedback then here it is:

1) Don't overcomplicate things which can cause problems from the outset. If people purchase DAO Ultimate Edition, then why do they need to register anything after they enter the damn serial key? Place the expansions on the discs to be installed with the rest of the game and be done with it. I have purchased other "ultimate" editions such as Bethesda's Fallout3 and Oblivion GOTY editions and all expansion content was included with one instalation and no fuss.

Why doesn't BIOWARE simply do the same!?

I don't want to hear all this malarky about deeply entrenched coding for DLC activation. You shouldn't have made it so convoluted to begin with.

2)Provide a visible link to a dedicated section for troubleshooting problems like this on your MAIN page. Haven't you guys figured out how irate it makes us all to try and find solutions in voluminous forums (and BTW, screw you for making me add to the problem by having to post this!). We work and we have lives and would like to spend our leisure time enjoying great games and not solving unnecessary problems! I'm sure you guys are all gamers too and can understand this.

3)Don't ever compromise on quality. Focus on making good games and not pimping franchises to create cash-cows. Genuine accolades will come with genuinely good games. I'm sure there is a reason why gamers are leaving bad DA2 reviews all over the internet. It smells badly like a rush job. That's what's so galling about finding a request in your forums for gamers to vote you awards like the "golden joystick". Are you serious? I will not be buying DA2 (no chance!), particularly considering my experience with your damn activation codes after buying DAO:ultimate edition. Please read my very first paragraph again.

Finally and most importanty - LISTEN!

I have not said anything in this post which has not been said before but I need to say it again because you appear to be as deaf as a post. Prove to us that you are listening to our complaints, criticism and queries. I'm sure you already know all this deep down. Yes, gamers can be a fickle, demanding lot and some folk just like complaining but you nevertheless need to honestly acknowledge certain problems. This makes fine business sense too. Otherwise, you risk further alienating and pissing off fans and customers.

Is this what you want, BIOWARE?

[Thandal N'Lyman]

thresholder wrote...

... Is this what you want, BIOWARE?

Well, since you didn't identify a single technical issue you're having with "Dragon Age: Origins", (and/or "Awakening", and/or the associated DLC) which is what this particular thread is all about, I'd say "No, that wasn't what BioWare was asking at all."  But that's just me...

[Wil SilverHeart]

hey T N.

Threshhold wrote: Despite "activating" my code for the expanded content for DAO ultimate edition PC, I have nothing

I would say that is a serious technical issue, so how would there be any issues with the rest if the game doesn't even work yet?

The rest of the post is food for thought in my book.

Hope someone at EA/.Bioware gets this put on their desk and just simply steps up to the plate, frankly I'm starting to get upset as well with how they seem to be trying to back peddle.

Bioware/EA if the people you have working there now don't seem to be cutting the mustard then simply fire them and find people who are better at the same job and pay them what they are worth, it's not like you couldn't afford it, seeing as all the money your sucking out of true fans out here.

If you made a game and said it would be out in 6 months, I personally would have no problem waiting a year, if that ment when I got it it would be problem free.

Well I'm going to start rambling so That's it,

Take care All... W.S.

[Rob Bartel]

Hi everyone. We definitely hear and understand your frustration. Rightly or wrongly, we had been heavily focused on the DA2 patch cycle and had not been planning on a 1.05 patch for DAO until our server outage highlighted that not all was working as intended on the game. We've pulled some targeted resources off of DA2 in order to address these issues and have what we believe to be a final PC 1.05 patch candidate currently in beta testing. Our primary goal with Patch 1.05 is to address the various DLC authentication issues that people are experiencing. We also have a CD-Key hotfix in beta testing to correct a Windows Registry issue in the EADM install of Ultimate Edition.

If you would like to assist us with beta testing either or both of these fixes, please contact Luke Barrett (BioWare QA) or RaenImrahl (Tech Support Forum Moderator). If you prefer to wait for the final version, please be patient. As I warned at the beginning, this is a lengthy process but work is well underway and we're nearing the end. I apologize for not being more present on these forums recently but there hasn't been a lot of additional news to report.

Thanks,
Rob

[Thandal N'Lyman]

Wil SilverHeart wrote...

hey T N.

Threshhold wrote: Despite "activating" my code for the expanded content for DAO ultimate edition PC, I have nothing

I would say that is a serious technical issue, so how would there be any issues with the rest if the game doesn't even work yet?

The rest of the post is food for thought in my book.

Hope someone at EA/.Bioware gets this put on their desk and just simply steps up to the plate, frankly I'm starting to get upset as well with how they seem to be trying to back peddle.

Bioware/EA if the people you have working there now don't seem to be cutting the mustard then simply fire them and find people who are better at the same job and pay them what they are worth, it's not like you couldn't afford it, seeing as all the money your sucking out of true fans out here.

If you made a game and said it would be out in 6 months, I personally would have no problem waiting a year, if that ment when I got it it would be problem free.

Well I'm going to start rambling so That's it,

Take care All... W.S.

Saying "I've activated" my code is such an incomplete statement that it doesn't even qualify as a trouble ticket report.  Admitedly, the multi-step process is a but confusing, but what, exactly threshold did, how far along things got, and what symptoms/error messages are occuring would make it possible to help.  

As Gorath Alpha is fond of pointing out, unless one provides the detailed information requested in the pinned topic **READ FIRST: How to Research and Report Issues**", the post is just whinging.

I've installed, uninstalled, and re-installed DA:O, DA:A, all the DLC, and finally the UE.  Multiple times, under multiple profiles.  I know well the sinking feeling when all the DLC either "isn't there", or "isn't authorized".   I've experienced almost all the issues at one time or another (except those specific to Steam installs, since I refuse to use that service if there's any choice at all.)  Problems with activation can almost always be cleared-up by following the troublseshooting tips found here (and conveniently compiled in one topic.)

All of that is just to say that I do know there are occasional issues, they are fixable, and if you don't want to try to discover the exact issue (s) yourself (and I'm not saying you should, or should have to) then the fall-back advice from the EA Tech Support Rep is probably sound: 
"Uninstall the game, then reinstall it."  (Just remember to keep your "Characters.   )  

[Kastagir]

Rob Bartel wrote...

Hi everyone. We definitely hear and understand your frustration. Rightly or wrongly, we had been heavily focused on the DA2 patch cycle and had not been planning on a 1.05 patch for DAO until our server outage highlighted that not all was working as intended on the game. We've pulled some targeted resources off of DA2 in order to address these issues and have what we believe to be a final PC 1.05 patch candidate currently in beta testing. Our primary goal with Patch 1.05 is to address the various DLC authentication issues that people are experiencing. We also have a CD-Key hotfix in beta testing to correct a Windows Registry issue in the EADM install of Ultimate Edition.

If you would like to assist us with beta testing either or both of these fixes, please contact Luke Barrett (BioWare QA) or RaenImrahl (Tech Support Forum Moderator). If you prefer to wait for the final version, please be patient. As I warned at the beginning, this is a lengthy process but work is well underway and we're nearing the end. I apologize for not being more present on these forums recently but there hasn't been a lot of additional news to report.

Thanks,
Rob

Rob,

Could you please post the contents of this patch and what it is intended to fix?  The last effort to provide a comprehensive update for issues plaguing DAO resulted in many issues being ignored despite the fact that they were mentioned multiple times in the very same thread responsible for compiling and tracking said issues.  If this patch is intended to address authentication issues and not the content issues that have been reported, this would be useful information.  If this is indeed the case, there are many of us, myself included, that hope a content-focused patch will follow the 1.05 patch.  If instead this patch is intended to include the content issues reported, I would ask that you list those issues included in the patch so that all reported issues get addressed, either with a fix or an explanation.  I think it is very important, to Bioware and to the community, that this patch effort maintain full disclosure of the contents of the patch.  Transparency for this issue will lend itself to a better final product, both in its content and its reception.

[Rob Bartel]

Hi Kastagir,

Thanks for the question. We filed bugs on all of the issues reported in the thread and coming to us through our Customer Service team. We then prioritized them based on a variety of factors. By far, the most common and critical issues being reported centered around DLC authentication. As part of our investigations into those issues we also identified a critical CD-Key issue with the EADM version of the Ultimate Edition. So, at this time, we're focusing our key patch 1.05 efforts on addressing those critical concerns. The fixes haven't been easy but they are coming. Those of you affected by DLC authentication issues are encouraged to join the beta group so we can confirm that the patch works as intended and gets you up and running as soon as possible.

Once again, thanks to all of you for your patience,
Rob

[devSin]

Kastagir wrote...

If this patch is intended to address authentication issues and not the content issues that have been reported, this would be useful information.  If this is indeed the case, there are many of us, myself included, that hope a content-focused patch will follow the 1.05 patch.

I don't think they intend too much as far as content is concerned (it seems from Rob's statement that nothing of this sort is in the forthcoming update, and I don't get the sense that there are solid plans beyond that).

Gameplay and campaign changes just don't happen after a certain point; I think they can't justify the QA resources for content issues (even if you know it's a bugged line in a single script that affects nothing else, for instance, it's near impossible to get anybody to actually fix it), except for blockers or if during the brief grace period after the game first ships when it has truly active support.

Personally, I don't expect that most of the stuff on that list will ever be officially resolved, so I wouldn't get my hopes up...

Modifié par devSin, 25 mai 2011 - 09:10 .

[ShinsFortress]

devSin wrote...

(snip) I think they can't justify the QA resources for content issues (snip)

What resources?  Horribly mis-managed resources.  The 4th worst I have ever seen as a gamer!

Modifié par ShinsFortress, 26 mai 2011 - 05:17 .

[Thandal N'Lyman]

Rob Bartel wrote...

... By far, the most common and critical issues being reported centered around DLC authentication. As part of our investigations into those issues we also identified a critical CD-Key issue with the EADM version of the Ultimate Edition. So, at this time, we're focusing our key patch 1.05 efforts on addressing those critical concerns...

This sums up the situation nicely.  The 1.04 patch was the last one to address game-play/plot issues, and the 1.05 patch is an(other) attempt to address the installation/authorization ones.  Those  make the game unplayable for the customer, while the others are only annoying. 

(And you'd have to have meta-game knowledge to even be aware of almost any of them, since otherwise you dont know what didn't happen in your playthrough!   )

Between "The Origins/Awakening COMMUNITY FIXIT PROJECT":   http://social.biowar...8/index/7438366
 and the
"DA:O Solutions Round-Up: May 2011 Edition":
http://social.biowar...8/index/6265850,

players can address the remaining internal glitches in their games on their own.  (Not saying they should have to, you understand, simply that they can.)  And since that's the case, it's hard for me to see how BioWare can justify devoting resources to the effort for very much longer...

[Wil SilverHeart]

Hey All,

Hi T.N. I read and understand what you are saying and I some-what agree, however what about the new fans that are buying for the first time? Do you think it is fair that they spend this money for a product that in essance is supposed to be playable when you install it.

That is what the people are paying for, I don't think they should be plagued with problems right off the bat. That were known problems right from the get-go, that may or may not have been prevented if the powers that be with-held release tell they had a viable product with very little or no problems at all.

it'slike the companies think, Oh MY !!!! We have to get this out on the 10th of the month reguardless of issues, if we don't the company will go under " We'll deal with the fallout later just get the product out the door.

What a load of crap!! Alienate the 10's of thousands of fans just so they can release on a certain date a product they know will still have issues, that could have been taken care of ( Mostly ) if they just held back and said to us , " Sorry for the delay but release has been postponed due to game issues,we want to give you the best experience possible "

Yes, us gamers out here may be fickle and complain and whine ( On Occassion heheheheh ) but all we want is what we paid for, something that works out of the box.

I don't remeber reading anywhere in my documentation that it said I would have to be a tech on the side or on forums to help solve issues.

I have bought a few cars now and I don't recall getting any letters from my car manufacturer saying I would have to help them diagnose recall issues with their car.

Anyway that's all, and just to clearify my side I bought this game from the startand had very little issues so it would be easy for me to ignore those who are having problems, I just feel the need to help support them by writting posts like this so they know they aren't alone ven if I can't help them with their certain game issues.

This is a community, and we all have to stick together, For better and For Worse, If you will. Yes to help each other but also to let Bioware/EA that they better get their act together because they have allot to loose,

True fans have the intestinal fortitude to stick it out in bad times and still show support for the love of a game, but we can only be asked to put up with , so much.

Cheers All, W.S.