48 réponses à ce sujet

[Quagga-esque]

To sort of get back on topic.
I also live in Russia (although I'm not Russian) and experienced the same problem. I also sent in a ticket and got zero response.

There is however a vague response here that suggest the delightful tax police are too hot on the idea which I can well believe.
social.bioware.com/forum/1/topic/59/index/119377
http://social.biowar...59/index/236844

My solution was to pretend I live in the UK (via my EA profile), and although EA wouldn't accept a UK credit card from a Russian IP address, they did accept UK Paypal, who were happy to accept payment via credit card. But I accept that that isn't a solution open to your normal Russian citizen.

Modifié par Quagga-esque, 21 novembre 2009 - 01:54 .

[vekkth]

Quagga-esque wrote...

To sort of get back on topic.
I also live in Russia (although I'm not Russian) and experienced the same problem. I also sent in a ticket and got zero response.

There is however a vague response here that suggest the delightful tax police are too hot on the idea which I can well believe.
social.bioware.com/forum/1/topic/59/index/119377
http://social.biowar...59/index/236844

My solution was to pretend I live in the UK (via my EA profile), and although EA wouldn't accept a UK credit card from a Russian IP address, they did accept UK Paypal, who were happy to accept payment via credit card. But I accept that that isn't a solution open to your normal Russian citizen.

Aha!

thats a very good looking idea. i might have no real problems with using my friend from US to pay for me with his card. so changing country in teh profile might be it!
thanks a lot mate, thats a real going we have here now.

[macayle]

I relaize you have access to wow and such  however that game has been out for a long time.  I know Flying Labs had POTBS out for a year before they could finally have a version launched in Russia till then the Russians played on the Regualr servers.  Other game have had issues as well.  One thing to take into consideration is that this is not an MMO yet  after purchase you can buy biowre points tp purchase DLC.  I will bet  that is causing an issue as i am sure there are different regulations that come into play. 

[vekkth]

i think the only real regulation that comes into play is this



to solve some legal problems EA have to work it out. that means expenses, on managers, lawyers, etc. since they think Russia is a pirate heaven they dont think those expenses will be payed back with sales.



thats dumb as it is. you have to work on market to make it civilized, think is EA doesnt want to do that, just want to make money.

[vekkth]

i think the only real regulation that comes into play is this



to solve some legal problems EA have to work it out. that means expenses, on managers, lawyers, etc. since they think Russia is a pirate heaven they dont think those expenses will be payed back with sales.



thats dumb as it is. you have to work on market to make it civilized, think is EA doesnt want to do that, just want to make money.

[vekkth]

i think the only real regulation that comes into play is this



to solve some legal problems EA have to work it out. that means expenses, on managers, lawyers, etc. since they think Russia is a pirate heaven they dont think those expenses will be payed back with sales.



thats dumb as it is. you have to work on market to make it civilized, think is EA doesnt want to do that, just want to make money.

[vekkth]

i think the only real regulation that comes into play is this

to solve some legal problems EA have to work it out. that means expenses, on managers, lawyers, etc. since they think Russia is a pirate heaven they dont think those expenses will be payed back with sales.

thats dumb as it is. you have to work on market to make it civilized, think is EA doesnt want to do that, just want to make money.

[Reiella]

vekkth wrote...

i think the only real regulation that comes into play is this

to solve some legal problems EA have to work it out. that means expenses, on managers, lawyers, etc. since they think Russia is a pirate heaven they dont think those expenses will be payed back with sales.

thats dumb as it is. you have to work on market to make it civilized, think is EA doesnt want to do that, just want to make money.

Independant of piracy, the market has to be profitable for businesses to work on it.  It's a cyclic issue as you point out, but gaming isn't a charity or an inalienable right.  It does suck that they are not able to accept payments. Even more unforunate that you don't get a response from their customer service, even if it is as simple as "We are unable to accept payments from Russia."  Now folks don't like that answer I'm sure, but unless you are in the executive level you're not going to know why.  My suspicion is lake of a credit transaction partner in Ru.  As to why they don't have one?  I suspect it's again it's hard to find a profitable arrangement.

[Craig McDermott]

The title of this post almost seems to suggest that EA cares about customers in countries other than Russia.

[Varenus Luckmann]

In Soviet Russia, they don't use apostrophes or capital letters properly?

[mikes0rs]

oh its not just you dude, its actually been 10 days for me too since i sent support a ticket. no response. i live in the states.

[guru7892]

Varenus Luckmann wrote...

In Soviet Russia, they don't use apostrophes or capital letters properly?

 no, in soviet russia the apostrophes or capital letters use YOU properly...



I feel sorry for russians, so hard to get anything done with all this joke-ification

Modifié par guru7892, 22 novembre 2009 - 01:12 .

[ThrakenSal]

vekkth wrote...

guys, think of it, we had fully working WoW support, allowing us to buy EVERYTHING - name changes, server transfers, while we all played on EU servers. now we have fully localized russian servers, with, again same online trading support.

is Vivendi so much better then EA? and dont you dare talking about EA Russia, unofficial forums are more reliable that our official ones about release dates, places where you can buy the game, and tech support. believe me or not, its NOT on our side, its just poor management from EA.
we still dont have latest patch for Mass Effect because they didnt localized it, we still cant play latest ME DLC because they didnt localize it.

its ok with ME and DA for me, but SWTOR - it bugs me, i love this game, i am SW junkie, i want that game so much - but with this level of support it can be so much pain connected to it ....

To answer your Questions, YES Blizz and Vivendi do have better support than EA ever has. The DLC for DA is kind of negligible IMHO, but Believe me I understand the issue you are having. Buying Digital Download software has inherent issues, registering etc, but it shouldn't be that hard for your issue to be rectified by EA, and a ten day queue should NOT be, period. The people giving you grief here would be just as upset as you if they had to wait that long, so they should take that into consideration beflre flaming you for living in Russia or anywhere else for that matter.

As for SWTOR, I really hope that EA doesn't have the control over anything but the distribution of this MMO. If they control more then it is pretty much doomed. But I expect that Goerge Lucas will have final say on this as Lucasarts last foray into an MMO I.E. SWG was such a failure by letting SOE control the whole thing it has stigmatized the Star Wars franchise for many years; and I think Mr. Lucas will not make that mistake again.

Modifié par ThrakenSal, 22 novembre 2009 - 01:20 .

[Reiella]

ThrakenSal wrote...

As for SWTOR, I really hope that EA doesn't have the control over anything but the distribution of this MMO. If they control more then it is pretty much doomed. But I expect that Goerge Lucas will have final say on this as Lucasarts last foray into an MMO I.E. SWG was such a failure by letting SOE control the whole thing it has stigmatized the Star Wars franchise for many years; and I think Mr. Lucas will not make that mistake again.

Actually, SWG was such a failure because LucasArts decided they wanted to change the game to try to be more WOWriffic, and thus the great reset of the game.

Although just to let ya know, the problem the OP is having is a distribution problem.

[Quagga-esque]

vekkth wrote...
Aha!

thats a very good looking idea. i might have no real problems with using my friend from US to pay for me with his card. so changing country in teh profile might be it!
thanks a lot mate, thats a real going we have here now.

Hmm, I'm sure there was another Russia Bioware points thread, but it appears to have vanished.

Anyway - did this work for you Vekkth?

Not sure if EA tags a Paypal account to an EA one, but I'm guessing if you can get money into a non-Russian Paypal account somehow and then change your EA profile to match that country, it might just work - could involve lots of swapping passwords though

[T0paze]

Oh, you can't be serious.

EA sells Dragon Age in CIS countries for some $30, and that's Collector's Edition! I know that because that's exactly how I bought it, although I then registered my key to download the game using EA Download Manager - I don't like localizations. So EA does seem to care, at least when it comes to pricing.

Modifié par T0paze, 24 novembre 2009 - 05:38 .

[th3warr1or]

Russian women are gorgeous. I want Ksenia pl0x. kthxbai.

[allothernamesweretaken]

vekkth wrote...

as some of you might know, you cant buy EA points to pay for DLC if you live in Russia - it sais that there is "no payment option for your country". being amused by this at best (steam had no problems selling me the game, as probably dozen of online stores all over the world i buy stuff, and not only software, mind you) i wrote a comprehensive support ticket trying to get at least some official response for the state of things, and are there any changes at planned, at least. or may be there is some other solution - like buying gift sertificate at 3rd party store, if EA is so much afraid of card fraud or what not (considering they have EA Russia, it seems rather funny for me), or any other tip i can use.

10 days - no answer outside of robot message that "thank you for your ticket expect answer in 24 ! hours". 10 days, guys, Bioware, really. you are going to publish probably most anticipatet project of the decate - SWTOR, are you really going to do so with EA as a publisher/manager etc? do you really think that kind of tech support is acceptable to a company of your level?

i dont think so. i am dissapointed. i dont like to be so, honestly. could you please give me some information on the topic, please? please?

Yes, you're right, EA doesn't want your money

[aries1001]

I fully sympathize with people that can't buy the DLC but want it. (what change from the other threads about DLC). Russians should be able to buy the DLC if they want it. But, as said, there may be some problems involved. I remember the DLC for Fallout and Oblivion being available on Stem, Direct 2 Drive and a few other places where you could digitally download games. Maybe this could be an idea?

[vekkth]

Quagga-esque wrote...

vekkth wrote...
Aha!

thats a very good looking idea. i might have no real problems with using my friend from US to pay for me with his card. so changing country in teh profile might be it!
thanks a lot mate, thats a real going we have here now.

Hmm, I'm sure there was another Russia Bioware points thread, but it appears to have vanished.

Anyway - did this work for you Vekkth?

Not sure if EA tags a Paypal account to an EA one, but I'm guessing if you can get money into a non-Russian Paypal account somehow and then change your EA profile to match that country, it might just work - could involve lots of swapping passwords though

yeah thats almost the plan i have, but i postponed it until latest DLC release. thanks a lot for the ideas.

[Sloth Of Doom]

Actually, use the search feature with the keyword 'russia' There are a few threads about this which contain a bit of bioware feedback and some suggested workarounds. Good luck man.

[VanDraegon]

Invyktus wrote...

In Soviet Russia, Content Downloads You!!

lol

lol at title as well.    A+, would read again.

[Bibdy]

I can only assume you've done a comprehensive analysis of all feedback tickets made to the Bioware offices to determine if there is indeed a trend leading to the conclusion that 'Russians are Second class customers', you just forgot post a link to the data you used, right? Right?

Modifié par Bibdy, 25 novembre 2009 - 12:22 .

[Reiella]

aries1001 wrote...

I fully sympathize with people that can't buy the DLC but want it. (what change from the other threads about DLC). Russians should be able to buy the DLC if they want it. But, as said, there may be some problems involved. I remember the DLC for Fallout and Oblivion being available on Stem, Direct 2 Drive and a few other places where you could digitally download games. Maybe this could be an idea?

That's actually an odd case.

Oblivion's DLC is actually currently only available on steam because Bethsoft's DLC store failed, and even then it's only available if you buy the full game over again with their deluxe edition.

Fallout 3 DLC actually doesn't appear to be available on Steam, but the GOTY edition is available on D2D, so *shrug*.

With both there was a disc based release of most of the DLC [in Oblivion's case, Battlehorn is the odd-one out].  And that is an idea that many folks would like to see.