7 réponses à ce sujet

[Nilidan]

Hello,

I bought Mass Effect 1 on Steam today, and sadly it does not function for me. I read quite a few posts online for fixes to the Windows 7 issue, such as run in Compatability for "XP Service Pack 3", "Vista Service Pack 2", or "Run as Admin". None of those has worked for me. I checked in the configuation settings and my game is at v1.02.

When I run with "Run as admin" and with compatability for "XP Service Pack 3", I get this interesting error message.

General protection fault!

History: GMatrix2D::Swap() Address = 0x10bb5c66 (filename not found) [in
c:\\[rpgram files (x86)\\steam\\steamapps\\common\\mass
effect\\Binaries\\MassEffect.exe]
Address = 0x15b33ee4 (filename not found)

If there is a solution for this, I would very much like to have it, I don't want to have to go through the aggravating process of trying to get a refund from Steam.

[SSV Enterprise]

Can you provide your system specifications please so we can further help you?

[Nilidan]

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
OS Manufacturer Microsoft Corporation
System Manufacturer LENOVO
System Model 0679
System Type x64-based PC
Processor Intel® Core™ i5 CPU M 450 @ 2.40GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date LENOVO 29CN24WW(V1.07), 22/04/2010
SMBIOS Version 2.6
Windows Directory C:\\windows
System Directory C:\\windows\\system32
Boot Device \\Device\\HarddiskVolume1
Locale Canada
Hardware Abstraction Layer Version = "6.1.7600.16385"
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.80 GB
Available Physical Memory 2.12 GB
Total Virtual Memory 7.60 GB
Available Virtual Memory 5.44 GB
Page File Space 3.80 GB
Page File C:\\pagefile.sys

[SSV Enterprise]

One critical piece of information is missing from that: the graphics chip.

[Nilidan]

Intel Graphics Media Accelerator HD (Core i5)
1696 MB Graphics Memory

[Nilidan]

I did some digging in my Action Center and found the error details on the Windows side of things.

Problem Event Name: APPCRASH
Application Name: MassEffect.exe
Application Version: 1.2.20608.0
Application Timestamp: 4a55fea1
Fault Module Name: MassEffect.exe
Fault Module Version: 1.2.20608.0
Fault Module Timestamp: 4a55fea1
Exception Code: c0000005
Exception Offset: 002b5c66
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

[SSV Enterprise]

Nilidan wrote...

Intel Graphics Media Accelerator HD (Core i5)
1696 MB Graphics Memory

This might be the source of the problem.  Intel graphics aren't supported for Mass Effect, but a driver update might help.  Download the latest drivers here.

[Nilidan]

Near as I can tell it worked to upgrade my drivers. I'm on the Start new Career screen. I'll keep you posted if it fails again, but for now, TYVM!