6 réponses à ce sujet

[Grimling]

My fiance bought me ME2 new when it came out.  I never heard of ME and put it on a shelf.  Forgot about it.

Well just finished DA2 and learned that ME and ME2 were also by bioware and the precursors to DA so I thought I'd give it a try.  Opened it up and there is a code in the box to activate the Cereberus network for Zaeed, a shotgun, and other DLC.

Well I come to the code redemption page here http://social.bioware.com/redeem/ and tried to redeem the code but it keeps saying code not recognized.

I entered it with the dashes, ABCD-EFGH-IJKL-MNOP and without the dashes, with spaces, without spaces, case sensitive and not.

Playing on PS3.

Advice?

[Kloreep]

I'd recommend editing out that code so no one else tries to use it. No one here needs to know the exact code.

You should contact EA support, the other gamers on these forums aren't going to be able to help with an account problem.

[Bogsnot1]

Double check that you are enternig the correct code. Its easy to mistake 0 (zero) for O (ought) and vice versa. Sometmies B (be) and 8 (eight) can also blurand look similar. Some people have also reported that Q (cue) and O (ought) have been mistaken for each other.

[Grimling]

LOL Kloreep, look closer at the code. But thanks for the thought.

yes bogsnot, I did that over and over. have had two EA "experts" disconnect on me on the live support now.

[Bogsnot1]

Is that the format of your code, a 4 x 4 alpha-numeric? If so, that may be the problem, as it should be a 5 x 4 code (5 sets of 4 digits)

[Grimling]

It's actually 3 sets of 4 numbers

So it would be ABCD-EFGH-IJKL

Live assistance is weak.

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Daniel (Listening)
Daniel: Hi, my name is Daniel. How may I help you?
You: Hi
You: I was talking to Tristan and he disconnect on me
Daniel: Please tell me what is your issue in detail's so, that I can help you out.
You: Is he immediately avaiable assuming it was an accident? Otherwise I find it rather rude he'd just say Okay and disconnect
You: I have a copy of Mass Effect 2 which was bought brand new from Game Stop, the insert inside the box has a code for the Cereberus network.
Daniel: Ok
You: when I go to redeem it it says code not recognized
You: I tried entering it with the dashes
You: without the dashes
You: case sensitive
You: etc
You: Tristan wanted me to attach a file of the insert but I told him I didn't have a scanner and he said Okay and disconnected
Daniel: May I know what error it is showing?
You: one sec
You: Code not recognized, please check that you have entered it correctly.
You: that is copy/paste from the error msg
You: Do you want me to enter the code here?
Daniel: Please provide me your EA Account email with the date of birth mentioned on the EA Account and the game code you received for the Cerberus network.
You: ok
You: one sec
You: XXXXXXXXXXXXXXXXXXX
You: code is
You: XXXX-XXXX-XXXX
Daniel: Thank you for providing me the information. Please stay online while I look into your issue.
You: ty Daniel
Daniel: In order to extend assistance in the matter, I request that you provide us a scan copy of the manual (where the code is printed) and of the purchase receipt. Also, it is requested that you put your signature on the documents before scanning it. Once you are ready with the documents, please let me know so that I can initiate a screen sharing option for you to show us the documents.
You: ok
You: explain that
You: happy to do whatever but not sure what that all means
You: Tristan wanted me to scan a copy and attach it. I told him I don't have a scanner and that's when he disconnected
Daniel: This will allow me to see what you are seeing on your computer screen. Once accepted, you will see my mouse cursor appear on your screen for reference. However, I will not be able to physically take control of your computer.

To properly address this issue, I will guide you by providing additional instructions for you to follow along the way.

Would you like to begin a screen sharing session now?
You: sure
You: what do i do
Daniel: Please scan the game manual where the Cerberus network code is printed.
You: i'm sorry i'm trying not to get frustrated, can you not see where i've said twice that I do not have a scanner?
You: You: Tristan wanted me to scan a copy and attach it. I told him I don't have a scanner and that's when he disconnected
You: can i physically mail it to you?
Daniel: In this case we are sorry, but we require the asked documents in order to assist you further,
You: ok what is your mailing address?
You: I don't mind providing them
Daniel: travisgosha@hotmail.com
Daniel: Ignore the abpve
You: no physical mailing address, like us postal
Daniel: above*
You: k
Daniel: It was sent by mistake.
Daniel: Unfortunately we can not issue a refund directly unless you purchased the software from our EA Store. If it was ordered from our store then please send it back to the return address on the invoice page that came in the box.

If you did purchase the game from another retailer, you will need to contact them to get details on what is needed to return the software. In most cases a store will only accept software that has not been opened. If that is the case our warranty department will exchange your opened copy for a sealed copy so you can get it returned.

Send the game with a photo copy of the receipt to our warranty department requesting the exchange. Our shipping address can be found on the last page of the game manual or at the bottom of our warranty page; http://warrantyinfo.ea.com
Daniel: Thank you for your participation. Have a wonderful day.

For future reference, a transcript of this chat can be found within the ‘My Stuff’ above.
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[Bogsnot1]

The only thing I can suggest now is to take a photo of it with a digital camera/phone and transfer it to pc to upload to them.
Failing that, get in contact with whatever consumer rights organisation is in your country and lodge an official complaint.