18 réponses à ce sujet

[grayMatter93]

Hey all,
   I'm having the famous black screen issue. I am running ME2 through EA download manager (digital copy), and both ME2 and ME start up to a black screen and freeze. I think it may be a DirectX issue, but i'd rather not guess on something I don't know much about. All chipset, sound, and graphics drivers are updated. (edit*Also, patch 1.02 is installed.) Any help is appreciated.
-Gray

Intel® Core™ i7 CPU         920  @ 2.67GHz 
ATI Radeon HD 4850
Speakers (High Definition Audio Device)
6.1.7601.17514

Microsoft Windows 7 Home Premium 
DirectX 10.0  (Mar2009) or later

Here is my report:
<?xml version="1.0" encoding="utf-8"
?>

- <Report>


- <System>


  <TimeStamp>20110506T225838.859-06:00</TimeStamp>

- <device0 name="processor">


  <property0 name="clockspeed">2669</property0>

  <property1 name="clockspeed.units">MHz</property1>

  <property2 name="family">6</property2>

  <property3 name="model">26</property3>

  <property4 name="name">Intel® Core™ i7 CPU 920 @ 2.67GHz</property4>


  <property5 name="numcores">4</property5>

  <property6 name="numprocessors">1</property6>

  <property7 name="stepping">4</property7>
  </device0>

- <device1 name="storage">


  <property0 name="filesystem">NTFS</property0>

  <property1 name="letter">C:\\</property1>

  <property2 name="model">Hitachi HDS721075KLA330 ATA Device</property2>


  <property3 name="name">OS</property3>

  <property4 name="shellType">Local Disk</property4>


  <property5 name="space.free">314725953536</property5>


  <property6 name="space.total">739666554880</property6>


  <property7 name="type">Local Disk</property7>
  </device1>

- <device2 name="storage">


  <property0 name="filesystem"
/>

  <property1 name="letter">D:\\</property1>

  <property2 name="model">HL-DT-ST DVDRAM GH15F ATA Device</property2>


  <property3 name="name" />


  <property4 name="shellType">CD Drive</property4>

  <property5 name="space.free">0</property5>

  <property6 name="space.total">0</property6>

  <property7 name="type">CD/DVD Drive</property7>
  </device2>

- <device3 name="memory">


  <property0 name="pagefile.avail">11047702528</property0>


  <property1 name="pagefile.total">12864499712</property1>


  <property2 name="pagefile.used">1816797184</property2>


  <property3 name="physical.avail">4722065408</property3>


  <property4 name="physical.load">26</property4>

  <property5 name="physical.load.units">%</property5>

  <property6 name="physical.total">6434062336</property6>


  <property7 name="physical.used">1711128576</property7>


  <property8 name="virtual.avail">2012790784</property8>


  <property9 name="virtual.total">2147352576</property9>


  <property10
name="virtual.used">134561792</property10>

  </device3>

- <device4 name="display">


  <property0 name="bpp">32</property0>

  <property1 name="driver.distversion">8.17.10.1072</property1>


  <property2 name="driver.friendlyversion" />

  <property3 name="driver.name">aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll</property3>


  <property4 name="driver.version">8.17.10.1072</property4>


  <property5 name="height">1050</property5>

  <property6 name="monitor">Generic PnP Monitor</property6>


  <property7 name="name">ATI Radeon HD 4850</property7>

  <property8 name="refresh">60</property8>

  <property9 name="refresh.units">Hz</property9>

  <property10
name="resolutions">1024 x 768 x 60;1024 x 768 x 70;1024 x 768 x
75;1152 x 648 x 60;1152 x 864 x 60;1152 x 864 x 75;1280 x 1024 x 60;1280 x 1024
x 75;1280 x 720 x 60;1280 x 768 x 60;1280 x 800 x 60;1280 x 960 x 60;1360 x 1024
x 60;1360 x 768 x 60;1400 x 1050 x 60;1440 x 900 x 60;1600 x 900 x 60;1680 x
1050 x 60;640 x 480 x 59;640 x 480 x 60;640 x 480 x 73;640 x 480 x 75;720 x 480
x 60;720 x 576 x 60;800 x 600 x 56;800 x 600 x 60;800 x 600 x 72;800 x 600 x
75;848 x 480 x 60</property10>

  <property11
name="vendor">ATI Technologies Inc.</property11>


  <property12
name="vram">1073741824</property12>


  <property13
name="vram.desc">3826 MB</property13>

  <property14
name="vram.units">B</property14>

  <property15
name="width">1680</property15>
  </device4>

- <device5 name="sound">


  <property0 name="driver.name">HdAudio.sys</property0>


  <property1 name="driver.version">6.1.7601.17514</property1>


  <property2 name="name">Speakers (High Definition Audio Device)</property2>


  <property3 name="vendor">Microsoft</property3>

  </device5>

- <device6 name="sound">


  <property0 name="driver.name">HdAudio.sys</property0>


  <property1 name="driver.version">6.1.7601.17514</property1>


  <property2 name="name">Digital Audio (HDMI) (High Definition Audio Device)</property2>


  <property3 name="vendor">Microsoft</property3>

  </device6>

- <device7 name="speaker">


  <property0 name="configuration">Desktop stereo speakers</property0>

  </device7>

- <device8 name="network">


  <property0 name="description">Intel® Gigabit CT Desktop
Adapter</property0>

  <property1 name="dhcp.enabled">true</property1>

  <property2 name="dhcp.server">192.168.1.1</property2>


  <property3 name="gateway">192.168.1.1</property3>


  <property4 name="ip.address">192.168.1.106</property4>


  <property5 name="ip.mask">255.255.255.0</property5>


  <property6 name="name">{82EE155D-96DE-4490-AC62-7543F700A44E}</property6>


  <property7 name="type">Ethernet</property7>

  <property8 name="wins.enabled">false</property8>

  <property9 name="wins.primary"
/>

  <property10 name="wins.secondary" />
  </device8>

- <device9 name="windows">


  <property0 name="buildNumber">7601</property0>

  <property1 name="buildType">Multiprocessor Free</property1>


  <property2 name="caption">Microsoft Windows 7 Home Premium</property2>


  <property3 name="codeSet">1252</property3>

  <property4 name="countryCode">1</property4>

  <property5 name="csdVersion">Service Pack 1</property5>


  <property6 name="defaultSystemCountryCode">US</property6>

  <property7 name="defaultSystemCountryName">United States</property7>


  <property8 name="defaultSystemLanguageCode">en</property8>

  <property9 name="defaultSystemLanguageID">0409</property9>

  <property10
name="defaultSystemLanguageName">English</property10>


  <property11
name="defaultUserCountryCode">US</property11>


  <property12
name="defaultUserCountryName">United
States</property12>

  <property13
name="defaultUserLanguageCode">en</property13>


  <property14
name="defaultUserLanguageID">0409</property14>


  <property15
name="defaultUserLanguageName">English</property15>


  <property16
name="locale">0409</property16>

  <property17
name="osLanguage">1033</property17>

  <property18
name="osType">18</property18>

  <property19
name="productType">1</property19>

  <property20
name="servicePackMajorVersion">1</property20>


  <property21
name="servicePackMinorVersion">0</property21>


  <property22
name="userIsAdmin">true</property22>

  <property23
name="version">6.1.7601</property23>
  </device9>

- <device10 name="directx">


  <property0 name="description">DirectX 10.0 (Mar2009) or later</property0>


  <property1 name="version">0.0.0.0</property1>
  </device10>
  </System>

- <versions>


  <exe name="MassEffect.exe">1.02.1604.00</exe>


  <exe name="MassEffectLauncher.exe">1.01.00.15</exe>


  <exe name="MassEffectConfig.exe">1.03.00.01</exe>


  <exe name="Uninstall Mass Effect.exe">1.00.00.00</exe>

  </versions>

- <settings>


- <configfile
name="GamerSettings.ini">

- <![CDATA[ [SystemSettings]
Resolution=_1680x1050
ResX=1680
ResY=1050
QualityBloom=True
FilmGrain=False
MotionBlur=False
DynamicShadows=True
LightEnvironmentShadows=True
MaxCharacterCinematicLightingPasses=3
EnableLightEnvSHLights=True
MaxAnisotropy=4

[SaveGames]
Location=

[AppCompat]
MeasuredCPUScore=324.299652
CompatLevelComposite=5
CompatLevelCPU=5
CompatLevelGPU=5
GPUVendorID=4098
GPUDeviceID=37954
CPUNumLogicalProcessors=8

[WinDrv.Accessibility]
StickyKeysHotkey=False
ToggleKeysHotkey=False
FilterKeysHotkey=False
StickyKeysConfirmation=False
ToggleKeysConfirmation=False
FilterKeysConfirmation=False

  ]]>


  </configfile>
  </settings>
  </Report>

Modifié par grayMatter93, 07 mai 2011 - 04:02 .

[Bogsnot1]

First thing to do is download and install DirectX9.0c from Microsofts website. It should have been done when you downloaded the game from EA, but digital distributions are reknowned for not doing what they should do. Link here:
http://www.microsoft...&displaylang=en

[grayMatter93]

Bogsnot, I've tried that, but as I have a "newer or equivalent version", it will not install. Any ideas?

[Bogsnot1]

If the websetup version doesnt work and gives that error, try the stand alone distribution of DX9.0c

http://www.microsoft...D9-1BF9FCCE52F4

Couple more questions:
Win7 32 or 64 bit?
ATI Catalyst driver version?

[grayMatter93]

sorry its win 7 64
and my ati driver version is Driver Packaging Version 8.841-110405a-116954C-ATI

[grayMatter93]

the directx 9 didn't solve the issue, and the configuration is still reading directx 10 or later.

[Gorath Alpha]

grayMatter93 wrote...

sorry its win 7 64
and my ati driver version is Driver Packaging Version 8.841-110405a-116954C-ATI

That doesn't mean a thing to me.  11.2?  11.3?  Those mean something. 

Windows will always name whatever version of Direct3D is newest as the one it has installed, but when the game tries to run, it looks for DLL files that aren't included in Dx10 / Dx11, and can only be added to the system from Dx9, but all three Direct3D versions are fully compatible with one another.  . 

Modifié par Gorath Alpha, 07 mai 2011 - 10:53 .

[grayMatter93]

Well sorry gorath. I thought he meant the specific version. I have 11.4.

[grayMatter93]

And looking more closely on startup, I see a slight bit of red. Is red on the first intro ad? It may not be a "black screen" after all. The sound is skipping for a moment before the freeze. Could it be a sound issue? I have integrated sound. And no, i dont know the specifics. Tell me if you need more. Thanks for the continued help.
HdAudio.sys [6.1.7601.17514] Microsoft

[Bogsnot1]

Fire up the configuration utility for ME2, select the system tab, and have a look what it says there for audio. It if mentions realtek, I would suggest downloading and installing the latest audio driver direct from realteks website, as the default driver included with Win7 is known to cause problem (51 page forum thread for it on win7 forums)

[grayMatter93]

It just says high definition audio device. no realtek. Hmmm, it just seems like im stuck in the mud here. This is a problem. Mass Effect 1 also freezes on start. just downloaded it via eadm and found out.

[Bogsnot1]

Are you running them both as administrator, and/or in XP compatibility mode?
I keep forgetting to mention these 2 things, as I dont use Win7 myself.

[grayMatter93]

yes, im doing both.

[grayMatter93]

well an ea support guy directed me to remove the registry files associated with me2 and eadm and reinstall. im a little skeptical that it will work. i guess we'll see.

[grayMatter93]

yeah, no joy. ill continue with ea. thanks anyway guys.

[wrenis]

I am having the same problem. I also have the EA Download Manager version of ME2. Win 7 64, too. It seems like it launched the game just fine before the Download Manager updated.

[Gorath Alpha]

This thread has not reached any conclusion, and therefore, your comment belongs elsewhere, preferably in your own personal thread:

social.bioware.com/forum/1/topic/106/index/4795299

[wrenis]

OK. So based on the info I stated in my post, I figured the quickest thing would be to uninstall and reinstall EA Download Manager. It fixed the issue. ME2 launches just fine and I can play. The last update for EADM must've been the issue. Try uninstalling it and downloading the latest full version. Hopefully, this has the same result for you, grayMatter93.

[Mohak]

The latest EA download manager update introduced "EADM-ingame" function which was the cause for my game always freezing at start-up. As it says "not all games support this feature" or something along those lines so disabling it from download manager settings should fix it.