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The infamous "unauthorized DLC" problem


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#1
Sir_Pretender

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Hello people,

I got the infamous "unauthorized DLC" problem and although I tried many of the solutions I found on these forums, unfortunately I still cannot play the game.

  • Game: Dragon Age: Origins - Ultimate Edition
  • Format: retail disk
  • Version: DAOrigins.exe 1.04,  DAOriginsLauncher.exe 1.01, DAOriginsConfig.exe 1.03, Uninstall Dragon Age.exe 1.03
  • Hardware: AMD Athlon 64 X2 6000+, 4GB RAM, ATi Radeon HD3870 512MB, driver 11.4 - 6.14.10.7179, Realtek Semiconductor Corp. sound (onboard)
  • OS: Windows XP SP3
  • Third-party mods installed: No
Problem: I installed and played right away the game; everything went fine and I enjoyed DAO for a few hours. When I tried the day after to relaunch the game, I couldn't resume my saved game as I got the unauthorized message. I've checked the Dragon Age: Origins Content Updated service and works OK (I've changed its status to automatic just in case and I've checked it by shutting the relevant process down -it restared on its own) and I've even installed the latest patch for the game.

When I launch the game and sucessfully log in, when I go to the DLC menu, I can see all the game's DLC listed in both the "available" and  "installed" tabs. When I refresh twice the "available" tab, however, all the DLC magically disappears. In the "installed" tab, the DLC remains unauthorized no matter what. I have to mention that I have registered the game and the DLC is listed in my registered game content menu.

Any ideas anyone?



edit: The size of the folder "DAUpdater" in the path "C:\\\\Documents and Settings\\\\All Users\\\\Application Data\\\\BioWare\\\\Dragon Age\\" equals 0...

Modifié par Sir_Pretender, 07 mai 2011 - 11:01 .


#2
c_infinity

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I am sorry I cannot help you....yet. I have spent hours of my own time and with tech support tyring to get to the bottom of the problem. I promise to share any breakthroughs at:

New Group: Clients with Unresolved DLC Issues - Dragon Age: Origins If you have spent time, money, and effort trying to get your DLC working, have tried all the best advice on the forums and contacted tech support at least once about this issue and still have no working solution, this is your place to "stand up and be counted."

This is the first group I have created in the forums, so please be patient while I learn the ropes. If you have helpful advice, I am all ears; please send me a message.

If you are still trying to fix it on your own, this post lists most of the fixes that worked for other people:
http://social.biowar...8/index/6265850

Modifié par c_infinity, 08 mai 2011 - 12:13 .


#3
RaenImrahl

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Sir_Pretender wrote...

Problem: I installed and played right away the game; everything went fine and I enjoyed DAO for a few hours. When I tried the day after to relaunch the game, I couldn't resume my saved game as I got the unauthorized message. I've checked the Dragon Age: Origins Content Updated service and works OK (I've changed its status to automatic just in case and I've checked it by shutting the relevant process down -it restared on its own) and I've even installed the latest patch for the game.

When I launch the game and sucessfully log in, when I go to the DLC menu, I can see all the game's DLC listed in both the "available" and  "installed" tabs. When I refresh twice the "available" tab, however, all the DLC magically disappears. In the "installed" tab, the DLC remains unauthorized no matter what. I have to mention that I have registered the game and the DLC is listed in my registered game content menu.


Sorry you're having issues.  Have you rebooted the computer since launching the game?  Also, if you click "Configure" on the launcher screen, then select "Game"... does the CD key for the game show up?

Sir_Pretender wrote...

edit: The size of the folder "DAUpdater" in the path "C:\\Documents and Settings\\All Users\\Application Data\\BioWare\\Dragon Age" equals 0...


Someone with Win XP is going to have to help on this... I don't recall seeing a folder called that on my setup, but I have Win 7.

#4
RaenImrahl

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[quote]RaenImrahl wrote...

[quote]Sir_Pretender wrote...

Problem: I installed and played right away the game; everything went fine and I enjoyed DAO for a few hours. When I tried the day after to relaunch the game, I couldn't resume my saved game as I got the unauthorized message. I've checked the Dragon Age: Origins Content Updated service and works OK (I've changed its status to automatic just in case and I've checked it by shutting the relevant process down -it restared on its own) and I've even installed the latest patch for the game.

When I launch the game and sucessfully log in, when I go to the DLC menu, I can see all the game's DLC listed in both the "available" and  "installed" tabs. When I refresh twice the "available" tab, however, all the DLC magically disappears. In the "installed" tab, the DLC remains unauthorized no matter what. I have to mention that I have registered the game and the DLC is listed in my registered game content menu.
[/quote]

Sorry you're having issues.  Have you rebooted the computer since launching the game?  Also, if you click "Configure" on the launcher screen, then select "Game"... does the CD key for the game show up?

[quote]Sir_Pretender wrote...

edit: The size of the folder "DAUpdater" in the path "C:Documents and SettingsAll UsersApplication DataBioWareDragon Age" equals 0...
[/quote]

Someone with Win XP is going to have to help on this... I don't recall seeing a folder called that on my setup, but I have Win 7.

EDIT:  BTW, thanks for posting your hardware details!

#5
Csin

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I just bought Dragon Age:Origins-Ultimate Edition today. I can log on but can not get bonus content unarthourized is what it is telling me. I have tried all the info I found on the forums with no solution. @RaenImrhI-When I go to configure on the launcher screen, and select Game....my CD key does not show up. Why is this? I really am upset spending the money on this game and cant play. PLease help!

#6
RaenImrahl

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Csin wrote...

I just bought Dragon Age:Origins-Ultimate Edition today. I can log on but can not get bonus content unarthourized is what it is telling me. I have tried all the info I found on the forums with no solution. @RaenImrhI-When I go to configure on the launcher screen, and select Game....my CD key does not show up. Why is this? I really am upset spending the money on this game and cant play. PLease help!


Please read this post and then create a NEW post describing your issue.  

http://social.biowar...8/index/7280573

#7
Sir_Pretender

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Yeap, the CD key of my copy is shown if I open to configuration utility from the game launcher.

Of course I have tried to restart the computer, the game, the Updater service and generally speaking all the possible combinations.

#8
Edirr

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This may be stating the obvious, but redeem the DLC code that came with the ultimate edition. Unless you do that, the content is not available since it has not been linked to your account.

#9
Sir_Pretender

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Edirr wrote...

This may be stating the obvious, but redeem the DLC code that came with the ultimate edition. Unless you do that, the content is not available since it has not been linked to your account.



Tried to but got a message saying that the code has already been used.

#10
RaenImrahl

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You can confirm your game content is yours on this page:

http://social.biowar...ntitlements.php

#11
theswordisdrawn

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RaenImrahl wrote...

Sorry you're having issues.  Have you rebooted the computer since launching the game?  Also, if you click "Configure" on the launcher screen, then select "Game"... does the CD key for the game show up?


Just spotted this comment and had a look at my own copy of the game. And, no. My Product Key is not appearing in the correct configuration box.

I purchased the digital download copy of the game almost a month ago, from the EA store. I had this DLC problem, despite following the installation and code redemption instructions to the letter. The EA customer support guys admitted there was a large scale problem with people purchasing the game new recently, but over the phone talked me through the config file tweak, changing 1s to 0s in order to bypass the security, and con the game into accepting that the purchased DLC was good to go.

The problem is, that while these are now listed as 'Enabled' in the frontend, in-game they still don't quite work.

Levi Dryden turns up in my Camp. I can agree to go with him to Solder's Peak, but while the codex entries are updated the quest is never added. Levi remains, and acts as if you turned down his reqest. He asks you if you've reconsidered his offer if you talk to him, despite having already accepted the quest, and he still remains in camp with an Exclamation Point above his head (He disappears after Soldier's Peak is added on 360, I assume it's supposed to be the same on PC?). Despite accepting his request he never disappears from camp, and Soldier's Peak is never aded to the World Map.

In short that DLC still doesn't work.

Similarly, 'Sulcher's Pass' is added as a quest when you start a new game, the very first time you get into active gameplay, after all cutscene sequences are complete. Sulcher's Pass is added to the World Map, but if I go there and have the conversation to acquire Shale's control rod that is where the quest ends. Because despite the NPC promising to add the marker to my Map, the village of Honnleath is never added to the World Map.

So this DLC is blocked also.

I haven't yet gone to Bann Loren's land, but I suspect I'm probably going to be faced with a similar issue for Return to Ostagar. To date I've still never had Blood Dragon Plate added to my inventory, either, despite it being enabled in the front end. 

The EA Support guy admitted that the recent server failure pretty much broke all the systems for registering any new games bought today. This is probably why my product key isn't there either.

He told me a patch was being worked on. That was 3 weeks ago. 

I'm not quite a noob here, as I've played through the game and all DLCs on my Xbox 360, before. So I know how things are supposed to work. But obviously, right now, they don't.

Modifié par theswordisdrawn, 19 mai 2011 - 11:43 .


#12
theskymoves

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I initially spent more time trying to solve the unauthorised-DLC-while-offline problem than I did playing, and I finally had to edit my registry to get the Ultimate Edition to work properly. When the config utility indicated that my CD-key was missing, and it actually wasn't, a bit of Googling revealed that this was a known issue, and that the problem seems to be that DAOUE stores the CD-key in the "wrong" place in the registry, or at least where the authorisation check expects it to be.

I added a second CD-key entry in my registry, at the path mention in this post: social.bioware.com/forum/1/topic/58/index/7019160#7021164 and have had no trouble at all since then. However, unless you are incredibly comfortable messing about in your system's registry and know exactly what you are doing there, you may not want to pursue this path.

~tsm

#13
theswordisdrawn

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That's the problem. I would have no idea where to begin with registry problems.

#14
RaenImrahl

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theswordisdrawn wrote...

That's the problem. I would have no idea where to begin with registry problems.


There is a fix from the developers to address this problem... specifically concerning EADM and the missing CD Key issue.  I don't have an ETA on when it will arrive, but I would say fairly soon.

#15
theswordisdrawn

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RaenImrahl wrote...

theswordisdrawn wrote...

That's the problem. I would have no idea where to begin with registry problems.


There is a fix from the developers to address this problem... specifically concerning EADM and the missing CD Key issue.  I don't have an ETA on when it will arrive, but I would say fairly soon.



That is Brilliant news. Fingers crossed.

Modifié par theswordisdrawn, 20 mai 2011 - 01:54 .