Maybe I'm misunderstanding, but the sticky seems to indicate that EA not Bioware is in charge of technical assistance. Is EA in charge of making patches? I'm pretty sure Bioware is making the patches, shouldn't we be reporting bugs and glitches to Bioware whom makes the fixes not EA?
Or by technical support does it just mean assistance with solveable issues like a customer support service sort of thing and we are sopposed to report actual game issues here?
Why are we directed to EA support for technical assistance?
Débuté par
MarshalVaako
, nov. 19 2009 04:03
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#2
Posté 19 novembre 2009 - 04:29
trickfred
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"This forum is for fans and owners of Dragon Age: Origins on the Xbox 360 to assist each other with technical questions. Official game support is provided by Electronic Arts, but fans are encouraged to try to assist each other here."
Says so right on the Forum front page.
Says so right on the Forum front page.
#3
Posté 19 novembre 2009 - 06:05
MarshalVaako
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trickfred wrote...
"This forum is for fans and owners of Dragon Age: Origins on the Xbox 360 to assist each other with technical questions. Official game support is provided by Electronic Arts, but fans are encouraged to try to assist each other here."
Says so right on the Forum front page.
Yes I read thats, its kind of the reason I made this post?
Bioware is making the patches so why are we sopposed to go to EA for technical assistance? Does that post really mean what it appears to mean? Are we sopposed to report bugs to EA and not Bioware?
#4
Posté 19 novembre 2009 - 06:23
Kepha
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Generally the publisher handles technical support for games. That means that they hire all people to handle the first line of support, answering the phones, emails, and live chats. EA will collect bug reports and feed the information back to Bioware.
#5
Posté 20 novembre 2009 - 05:00
Vodrath
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I think these fine links are more for broken CDs, forfeit DLC codes and the like. Patches are within Bioware's responsability, as all material to work on these is with Bioware. It's EA's job to found the work on patches, not to make them themselves. Programmers are the guys that turn coffee into code, not your friendly hotline employees that send you new codes after you send them scans of your purchases, or replace your broken disks. The coffee driven mages sit at Bioware.
