Gotholhorakh wrote...
KilrB wrote...
Reasonable OP
I've thought about this long and hard - it's quite difficult without knowing the minutiae to analyse what's happened, and there has been some defensive behaviour that has been downright destructive in terms of press releases, etc.
I know that a lot of us would like to be able to do something, come up with some approach that could help to salve the issues caused by the decisions made over DA2, the subsequent reception of them and the handling of the situation after that.
Now I'm a software developer, I understand the pressures of seeing a product through to release, of having to implement things you know are stupid and be called all kinds of fool for doing so by the people who asked for it in the first place, or even by users, and I've also been a lead developer in the past, so I know, perhaps, some of the pressure that will be at play - there will be many ways in which BioWare will be paralyzed now that the pinata has been whacked; things they might want to do, both friendly and not-so-friendly, which are just not doable at this point. It is apart from anything else, still the product of lots of work by a number of people.
For these reasons I wouldn't expect anybody to come running forth from the BioWare cave apologising for their product, or committing to 6 months of non-stop work to tick the boxes of every random person who dropped a small amount of money on the DVD.
I think that from a PR standpoint, if one wanted to "repair" the relationship issues that have arisen, there has to be a clear acknowledgement of people's concerns, and that not everyone who has felt the game fell short is some kind of deplorable/naive smeghead.
Also, once there has been this, you can actually talk to people on a level - the fanbase is not stupid, and if the situation as it now stands is "we have learned lessons, but ultimately we can only fix the game going forward, we're not even vaguely in a position to retrofit things for free", then TELL PEOPLE THAT.
Some kind of decent human interaction really, some kind of behaviour appropriate to the notion that, even if you disagree with those people, the game prevents refunds and you have their money in the bank, y'know? Common sense stuff.
Even if fact, as it stands, sucks - being on a level and appearing to give a rat's behind would be a start. You can get more out of a relationship with paying customers by not riding rough-shod over their concerns.
Maybe if Cat had been in charge ...




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