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BEGGING for any help, please!


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#1
1337Goblin

1337Goblin
  • Members
  • 121 messages
EDIT: I Have found the core problem to this, none of the below has anything to do with it, I have explained everything on the second page, again please disregard everything in this first post, none of it has to do with the main problem, it is regarding User Accounts.
In a short description, my DLC download, extract and install just fine, all the DAZIP's are present in my DAUpdater folder and all my files are present in my Addlns folder, heres the problem.

None of my DLC appears in 'Installed Content' and none of it is in 'Downloadable Content' after I installed them, presuming they've installed just fine, but again, nothing appears in 'Installed Content'

After some hours the DLC randomly appears again in 'Downloadable Content' even when all the files are still where they should be, upon installing each one again, it only takes a few seconds to install them (Wardens keep and Stone Prisioner alike) since the files are already there, still no luck.

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THINGS I HAVE TRIED AND HAVE NOT WORKED;

Uninstalled and Reinstalled the game. Twice.

Manually
using the DAUpdater to install the DAZIPS, even the DAUpdater says
'Install Succesfull' after each DAZIP is installed, still nothing in
'Installed Content'

Deleted
all the contents of Addlns and Offers in My Documents, and deleted all
the DAZIP's in DAUpdater, cleared my download Cache and restarted the
Updater Service for a complete fresh download of the content - still
nothing appears in 'Installed Content'

Checked
to see if the DAUpdater service is present in services.msc and set it
to normal and automatic, and have started it before running the game.

Setting
Steam and the game shortcut to run as administrator, as well as
deactivating the firewall and all my Anti Spyware while the DLC install.

Relogging
in and out via the main menu screen to my Bioware account, clicking the
refresh button on the DLC screen multiple times.

Leave the game idle in the main menu screen for a short duration

Begging the DLC to work.

Hours of web search and reading the User-made Troubleshooting post (you may
find some of my posts in regard to this) but no one else has mentiond
this problem.

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Please can ANYONE, or even Bioware (god bless them if they help) help me? I beg for any help, and will be -forever- gratefull to any good saint willing to help me.

May the Maker watch over you all, thanks for reading my post (if you did)

EDIT: PICTURES OF THE PROBLEM


Below: The main problem, nothing in 'Installed Content' (Keep in mind I have not installed the DLC this time around since I already know its not going to appear in 'Installed Content' thats why the red ' ! ' is there.

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Below: To show I do have the DLC, and its all listed there.

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Below: A picture after I have installed all the DLC, as you can see none of them are listed, but if I go to 'Installed Content' nothing is there either, I can easily make them show again by clearing my download cahce, but then I'm just installing them again to no new effect

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Below: What I mean by some of my DLC having grey images where the picture is meant to be, this has only happend for Blood Dragon Armour, the Wicked Oath and the Pockets.

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Below: The DAUPdater saying itself that the Install was succesfull

GREEN BOX: What I mean when I say theres no text on the buttons, I believe from other screenshots I've seen that ''Select DAZIPS'' and ''Install selected'' are meant to be on those two buttons, but as you can see from the picture, the DAUPdater works fine.. or does?

BLUE BOX: Saying Install Succesfull, by going back to the first screenshot, nothing is there.

RED BOX: It says Install Succesfull, but that bar is not complete?

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Below: A picture of My Documents/Bioware/AddIns folder, as you can see all the folders are there.

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Below: A picture of the DAZIP's and DAMP's in :C/Program Data/Bioware/DAUpdater

ON THE LEFT: The DAZIP's (:C/Program Data/Bioware/DAUpdater/Data)  
ON THE RIGHT: The DAMP's (:C/Program Data/Bioware/DAUpdater/Info)

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Below: A picture of one of my DAUpdater logs after installing the DLC -again- (for some reason the logs go to My Documents/Bioware/Dragon Age and not :C/Program Data/Bioware/DAUpdater/Logs)

HIGHLIGHTED TEXT: The text reads ''11/26/2009 5:20 PM - Install Error for: C:\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ProgramData\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\BioWare\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\Dragon Age\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\DAUpdater\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\Data\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\DAO_PRC_CP_2_1.0.dazip, Error: Invalid zip archive detected.''

On others logs it sometimes reads ''11/26/2009 1:32 PM - Install Error for: C:\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ProgramData\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\BioWare\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\Dragon Age\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\DAUpdater\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\Data\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\DAO_PRC_CP_2_1.0.dazip, Error: Couldn't load manifest file (could be bad dazip archive)''

(It does not happen for all the DLCs, the majority of them get ''Install Successfull'')

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Below: A picture of my Addlns.xml, the DLC is listed there but it still does not show in 'Installed Content'?

RED BOX: Enabled=1 does that mean anything? None of my DLC is in the game, so It cant be enabled?

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Intersting Additional Info;

Here are the results from the ''DA Updater Service Diagnostic Setup''

Windows version: Vista Service Pack 1
Dragon Age CD Key found
Dragon Age Updater known latest file version: 1.0.1.0
daupdater.exe version=1.0.1.0
daupdater.engine.dll version=1.0.1.0
daupdatersvc.service.exe version=1.0.1.0
Dragon Age Updater files are up to date
Adding Windows Firewall exception
Summary:
- Dragon Age CD Key was found in the registry
- Dragon Age Updater files were found
- Dragon Age Updater files were up to date
- Dragon Age Updater service is installed and ready for use
Completed

As you can see, there is nothing wrong with my DAUpdater, very strange.. :pinched:

Modifié par 1337Goblin, 30 novembre 2009 - 04:31 .


#2
Jason Leong

Jason Leong
  • BioWare Employees
  • 119 messages
It seems like your downloads are stuck in a half installed state. Try backing up the dazips, then following the below steps to clear all your current dlc content. Once cleared, try installing the dazips manually again or just restart the game and they should be available for download in the middle tab.



1) Shut down Dragon Age: Origins

2) In Windows, press the 'Start' button and select 'Run'

3) In the command line type 'net stop DAUpdaterSvc'

4) Navigate to 'My Documents\\BioWare\\Dragon Age\\Settings' and delete 'Manifest.xml' and 'Offers.xml'and 'addins.xml'

5) Navigate to 'My Documents\\bioware\\Dragon Age' and delete the 'Offers' folder

6) Navigate to 'C:\\Documents and Settings\\All Users\\Application Data\\BioWare\\Dragon Age\\' and delete the 'DAUpdater' folder

7) Navigate to 'C:\\My Documents\\bioware\\Dragon Age\\' and delete the 'AddIns' folder

8) In the command line type 'net start DAUpdaterSvc'

9) Restart Dragon Age: origins and log in