The sticky on top (pinned message) that some of you seem determined to ignore is a "Read This First" message about how to go about asking questions that actually get answers and was my own, and yet too many new arrivals come in wearing blinders, so that a non-pinned additional message like this one seems needed from time to time.It just amounts to wasted forum space, still
If anyone complaining about a problem doesn't choose to include data to use for diagnostics, answers just aren't possible. PCs are not *anything* at all like game console systems. OK, perhaps that really isn't new to you, but think how many brand new gamers any new game attracts. There is almost nothing that is truly "standard" between various branded PCs, making the game developers' jobs very difficult, and requiring that warning labels be attached to game boxes for those games that have serious requirements (which includes this one).
In case you may have misunderstood how to evaluate your PC compared to that game box label (and you may believe you do understand, and actually end up having been mistaken), we have to start from that point. The game's own configuration tool collects all of the component information that is required.
Incidentally, if you did use the forum's SEARCH (or a professional tool, site-redirected) before writing, you should mention having done do, if you haven't said so in your own problem report yet.
The following is a semi-universal format used on PC forums such as this one. all across the game playing spectrum. The Component summary is equally important to the amount of detailing needed for what the game is doing that you need an answer about.
Basic Hardware Specification Chart (It's empty so far)
Game Version: 9.- - (also include expansions installed)
Retail or Digital: Retail DVD / Digital Version Vendor
Processor Manufacturer: AMD / Intel
Processor Type: Athlon 64 / X2 / X3 / Pentium / dual core, Pentium D, i7 Quad Core, etc.
Processor Core Speed: -.- GHz
Operating System / Service Pack: Such as WindowsXP/SP2, Windows Vista/SP1, W7 etc.
System RAM: X.x GBs
Direct3D APIs dated: (Dx9 version date)
Video Card Manufacturer: Either ATI, or nVIDIA, not including Intel (no support).
Video Card Model: (examples only) Radeon HD 5670 / Geforce GT240
Video Card RAM: (example) 256 MBs
Video Card Driver Version: (examples) Catalyst 7.10 / 196.21 (use numbers, not the word latest)
Sound Card Manufacturer: Creative Labs of whatever make or brand
Sound Card Model: SB XFi or whatever applies for your sound card
Sound Card Driver date:
Sound Card Driver Version: 4.34 (again, numbers please)
DVD Type: (DVD/ROM or DVD/RW, SCSI IDE, etc.)
Hard Drive Type: (SCSI, IDE, SATA)
Free Disk Space: C:\\\\\\\\ 15GB (Indicate additional drive letters and amount of free space where game and saved files are located if you have multiple or partitioned drives).
Power Supply: (include brand and wattage rating of the power supply and amperage on the 12-volt rail for PCs). This information is usually available on a label on the power supply.
Description: Describe your technical problem as best as you can
(Now quoting Bioware's Chris Priestley)
" Problem Details
a. When it comes to problem details, think about the five basic questions. Who? What? When? Where?
Why? Okay, so “Who?” doesn’t really apply here, but the others do.
b. What? What is the nature problem that you’re seeing?
c. When? When does the problem occur? Every time you engage in a particular action or only
after so many hours of play?
d. Where? Where does the problem occur? Is the problem localized to a particular planet or does
it occur everywhere?
e. Why? As much as possible, can you isolate the problem to a specific set of steps?
If you follow these guidelines, and provide the requested information when posting, it will increase the likelihood that someone will be able to help you diagnose the problem and find a solution."
You should differentiate between a CTD and a frozen or otherwise incapacitated Operating System, and a stoppage of the graphics only, or a BSOD reboot, etc.
(And this is only for the raw hardware variations. Potential software conflicts are far more likely to be game play problems, and developers cannot test for all possible program loads.)
P. S. Please use every day business style paragraph breaks, punctuation, and spelling. Solid blocks of unbroken wall to wall text are typically just ignored, as are any juvenile IM/TM-style misspelled & unintelligible gibberish.
Gorath
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