As a fellow Australian, I've had delays from items shipped from them. I've tried both methods of shipping and other ones they used to have. I've bought a lot of stuff from the store and honestly never hand that big a problem. In fact I'd say they've been rather good with everything and helped when I did have a problem or request. I even have gotten refunds without any problems.
To be honest, neither of the shipping options offered to Australia is fast. Both take about the same time on average. However I find XPO to have less chance of an item taking longer or coming with damage, such as the box a lithograph is in. Though I live in a major city so not sure how that would affect someone if they're out in the sticks. Neither option has any real tracking. As to tracking, unless you pay for express shipping services, having tracking actually will delay an item. Also note that not everything is sent via air either, it could come via boat depending on who's the provider. Then as mentioned you got customs to deal with. Usually they're pretty good in this country, but sometimes they do delay an item.
In the end, I would of waited longer before reacting the way you did.
Treehouse Band Stores has really bad customer service!
Débuté par
grassoid
, mai 25 2011 07:46
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#27
Posté 26 mai 2011 - 11:26
havoc373
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- Members
- 836 messages
wel for my normandy litho i had to wait close to 6 weeks before they actualy shipped the item to me. first because they were testing a new transport method then they actualy forgot that it was suposed to be shipped to me. they eventualy did though and i got the litho a full 2 and a half months after it was ordered. although i kind of understand they are trying to send the litho without it getting damaged halfway but 2,5 months is a ridiculous amount of time for something to be shipped to europe from the US.
