TonyTheBossDanza123 wrote...
To end this ramble, my point is this: When you start releasing info about future games, don't look down your nose at your forum goers. Don't tell them that since they haven't played the game, their critiques are unwarranted. Don't post charts and insist that people are overreacting.
BioWare does more than most studios to address the concerns and complaints of their fanbase. That said, there's no reason they should really listen to the people on these forums more than their internal employees who direct the game's direction. The niche for BW's brand of RPGs is small and generally growing smaller as consoles become more common and "innovation" is harshly reprimanded by the very community playing them.
The thing is, many of the loudest in this community on the forums would love things to stay mostly static with the way games play, the way stories are told, and the value they get for the money. Not everybody, of course, but many do. Just look at anyone crying out about a voiced protagonist, the "awesome button" (despite the actual mechanics of gameplay being almost identical to DA:O), and I even saw a thread rantinga bout the "Junk" tab (presumably because they enjoyed spending several hours sifting through their inventory).
A static genre cannot support itself. So, while gaming companies and their employees can probably phrase things better than they have (though, given the caveat that they are merely human makes it understandable most of the time), I would seriously not want to be in BioWare's position. If you do something different, even
slightly different, someone is going to crucify you. If you
don't do anything different, you receive "stale" reviews from the industry and you won't bring in new customers.
So while you may think BioWare is looking down their nose at forum goers, keep in mind that many forum goers are going to be upset regardless of what happens - and whether or not you consider BW's actions to be offensive may or may not depend on whether you're the part of the fanbase they changed some things for. This time, you weren't. In DA:O, you were. Not everybody thought DA:O was a great game, and I - personally speaking - don't see it as anything more than slightly above average. They simply weren't catering to me that time, and I can understand that (and accept it).
As for telling people their critiques aren't warranted until they've played the game...
Well, they're right. You haven't played the game. Your critiques are completely unwarranted, and you only feel vindicated in this particular instance because you perceive the changes made in DA2 that you "warned them about" to have caused its lesser success than DA:O. If DA2 had been an even more successful RPG than DA:O, then you wouldn't dare think about writing that sentence.
And to the last link...
People do overreact. All. The. Time. It's the internet - full of trolls and people who act tougher and louder than in reality. I can link you YouTube videos of people flipping out over raids in WoW, about very minor plot holes in games, and about dozens of other little things which have no bearing on reality.
Granted, people do overreact because they have invested some sort of time into the product or previous products, and they don't want to see that which gave them a feeling of contentment/joy/excitement change because they're afraid they won't achieve the same thing. This fear leads people to voice their opinions - often very loudly - with the medium they feel will have the most impact. This is part of being human and understandable.
The other part of being human is that when we're confronted with the stark reality of a situation which we dislike, generally the first intuition are to go through the stages of grief (which are more accurate than just about anything else in Psychology), and during the Denial, Anger, or Bargaining stages, people simply overreact before they hit Acceptance.
So, while some may think it rude that the chart was displayed or that Gaider did the whole "Stages of a BioWare Fan" thing... There's some veracity behind it.
I'm sure you disagree, though. :-)