5 odpowiedzi w tym temacie

[Jeff Rousell]

We experienced some issues with updating player profiles last night.  This caused a large number of characters to not get updated.  The problem has been now been fixed.  But we are still processing character updates from earlier in the day and last night.  It should take about 5 to 6 hours before the updates are back to normal.

[Jeff Rousell]

We have just deployed a fix for some characters not updating. There was an issue where some non-english data was messing up the update process.

Użytkownik Jeff Rousell edytował ten post 21 listopad 2009 - 12:42

[Jesse van Herk]

Corvus Black wrote...

i guess the people in bioware admitted their incompetency about this update issues.

When dealing with complex systems and data for hundreds of thousands of players across 3 different platforms, some bugs are inevitable, and we have been working as quickly as possible to get them all resolved.    We've been completely open about the fact that those bugs exist in the online systems, as well as
the ones that are present in the game that prevent some files from ever
getting uploaded.   If you are still experiencing problems, try the workarounds presented here and elsewhere, most of which are designed to make the game actually upload what it is supposed to be uploading.

[Jesse van Herk]

Achievements are stored on separate servers from character data, which is why they show up more quickly.



mrfloydian1973: I see 2 characters on your account right now, and have confirmed that you do not have any further characters uploaded from your copy of the game to the backend servers.

[Jesse van Herk]

For anyone whose account claims it was synced recently, that means your game hasn't UPLOADED the files from your computer, and so it syncs what it can find (which is old). There is nothing that the website can do in that case, you must use the previously posted workarounds to get your game to upload the files.

[Jesse van Herk]

Elcariel wrote...
Not an Xbox owner, but I am a PS3 owner and I *do* see the PSN accounts in the places you mentioned. In fact, from the "Redeem Codes" page I'm able to see that it *is* recognizing both my wife's and my account, it just hasn't uploaded anything from mine. So that leads me to believe that mine is just stuck in the usual way, so I'll start trying the usual fixes with it and see if that works.
.

this is tricky - the entire site and infrastructure is built to assume one gamertag/PSN name per EA account.    The 'redeem code' page actually works on the EA account and doesn't care about the PSN name, so that works for you.  But the character syncing can (currently) only work with a single PSN name per account.

Please PM me with details of how exactly you are switching between 2 different PSN names and how you attached them to the same EA account (keeping in mind I don't own a ps3), and we will look into what is going on with your account and ways we can make the site work for you.