11 réponses à ce sujet

[Coldiron]

Ok, I am just looking for help with a problem and a question. I have been going through EA Tech support since April 27, 2011. They told me that bioware knows about connection issue and are working on it. The last time I talked to EA was Wednesday evening June 8, 2011, and they told me that there was nothing they could do to help me. They had me do many things with my computer, programs and finally to uninstall all of DA2 off of my computer to try and solve my problem with server connection. Now I have even a bigger issue since they had me do that. I have lost all of my signature edition items and my newly purchase item pack dlc, and all of my saved and finished games are no longer playable due to missing emporium and exiled prince. I can still play the game, it just kinda sucks losing all of my saved games and dlc item. So here is my question for bioware, I know all of the signature items and dlc items are on my computer but are locked, is there a way ilegally to unlock them on my computer. I can verify that I am authorize to have them if needed. If not I understand and will just wait for the fix that I am hoping is coming soon. Or to anybody who have read this message, is there a way to contact bioware, that I have not been able to find. Anyway hope to a answer, good or bad. Thanks

[Rob Bartel]

Thanks for posting Coldiron and I'm glad I spotted it. While this is a self-help forum and we don't guarantee our presence here or our ability to assist, we do try to help where we can, when we can.

Looking at your account, you seem to be properly entitled to all of the DLC on PC (I didn't do a full tally but, for now let's pick "Exiled Prince" and focus on that). Here are some steps to take that might help correct or identify the problem:

1 - What version of the game do you have? Do you have the disc version? Did you download it via Steam? EADM? Another digital provider? Also, is it the Signature Edition or the Standard Edition? That information will help us narrow down the possibilities.

2 - It could be a CD-Key issue. Run the Configuration Utility from the Launcher and go to the "Game" page. There should be a Product Keys section where it should display your CD-Key for Dragon Age II (minus the hyphens). If that's showing up as empty, let us know because that suggests that it didn't get copied properly into your Windows registry.

3 - It could be that, with all the installing and uninstalling that you actually don't have the DLC properly installed anymore. You can redownload and re-install the DLC at any time by clicking on the More Info links provided on your entitlements page - http://social.biowar...ntitlements.php

4 - It could be that you're experiencing diffficulties logging in. Our authentication system doesn't require you to stay logged in but it does require a one-time login to properly authenticate the DLC. It's possible that the tech support steps you've gone through might have caused that to reset or might have interfered with your ability to login somehow.

There are lots of potential causes. Let us know what happens with the above suggestions and, if you're still stuck, feel free to send me a private message and I'll see what else I might be able to do to help.

Thanks and sorry to hear that you're having problems,
Rob

[Rob Bartel]

I've been following up with Coldiron privately and it appears the core issue is an inability to connect to our servers. Melca36 - try the following and let me know if it helps:

Inability to connect to our servers can often be caused by interference from anti-virus software such as Avast, AVG, Peerblock, Spybot Search and Destroy, and Norton. Sometimes they wrongfully quarantine a file but the more likely case in this instance is that they've added the ea.com servers to their blacklist for some reason. Try disabling them before you launch the game to see if that allows you to connect. Also, open up the software itself and look through their list of blocked servers for anything with "ea.com" in it. Some software will also add the servers to the Windows HOSTS file in %windir%\\System32\\drivers\\etc. Removing those entries will often fix the issue. There's some further discussion of the issue and reports of success in this thread, which emerged right after launch - http://social.biowar.../index/6416846

Thanks,
Rob

Modifié par Rob Bartel, 16 juin 2011 - 08:14 .

[Rob Bartel]

FYI - Coldiron's issue appears not to be anti-virus related (temporarily uninstalling McAfee didn't appear to help, at any rate). Also, Windows command line pings to the gosredirector.ea.com server appear to be going through just fine which suggests something spooky is going on.

We're continuing to investigate on our end and I'll try to report back when I know more.

Thanks,
Rob

[Rob Bartel]

Our intent is for you to be able to play logged out and that we only require a one-time connection to authenticate the DLC. The behavior reported in this thread suggests that this is not functioning as intended and we're currently investigating why that's the case.

Thanks,
Rob

[Rob Bartel]

Quick update - we think we've identified Coldiron's [3;800f0000(SDK_ERR_DISCONNECT_OVERFLOW)] issue and are working to correct it. It appears to stem from having a large number of character profiles uploaded to the site.

There are approximately 150 users out there who have uploaded more 30 character profiles to the social site. As soon as they upload their 31st character, the game enters a state where it now fails to synchronize when logging in, causing the login process to abort with the Disconnect Overflow message.

We're working on a variety of solutions to this on the server-side and here on the social site and we intend to have it corrected in time for the launch of our upcoming DLC. You may see some temporary server downtime as we tinker with the server settings and we'll post a notice if that's the case (obviously, people who already can't connect won't notice). Also, we may need to delete some of your character profiles to get you back up and running so we apologize for that in advance.

For those of you who have created a lot of characters but are still able to connect, we encourage you to go to your Options>Account screen and ensure that the "Upload Character Profile" checkbox is unchecked. That should prevent you from reaching this particular state. Sadly, it doesn't correct the issue for those of you already affected.

Thanks for your patience and your assistance,
Rob

[Rob Bartel]

It's in the plans and we've increased the priority on getting that feature back in. That said, I won't promise it in time for the DLC launch, particularly given the increased effort going into site security recently.

Also, it can't be the only solution as not all users who are affected will necessarily visit the social site. That said, it's definitely a part of the puzzle.

[Rob Bartel]

We took the servers down briefly and capped the number of character profiles at 25. Users already over this cap will not be able to add new ones but we haven't yet taken the step of culling profiles from affected users.

[Rob Bartel]

We've gone through the accounts of all affected users and cleared out the excess character profiles. Those previously affected by this issue should now be able to log in. Please report your results in the main thread - http://social.biowar...5527/15#7754348

Thanks,
Rob

[Rob Bartel]

Hi FieryDove - is this a problem you're experiencing? If so, can you provide greater detail about the specific behaviour you're seeing and are concerned about?

Thanks,
Rob

[Rob Bartel]

Thanks FieryDove. That definitely isn't the intended functionality. I'll follow up with you privately.

[Rob Bartel]

I've spoken with the programmers and there's a small amount of network traffic that still occurs when you're connected to the internet but not logged in. It grabs things like the latest ticker text for the main menu, listens for changes to the server settings, sends some very basic anonymous telemetry, and generally tries to keep that connection open in case it's needed.

What appears to be happening in your case is that it's timing out during area transitions and other loading screens for some reason (potentially due to some of the issues described by DarkAmaranth1966) and firing off a largely irrelevant error - if you're not logged in, you presumably don't care if you can't connect to the DA servers and we should therefore allow it to fail more gracefully without spamming you with an irrelevant alert.

I'm not sure if it ranks as a high enough priority for us to patch at this point but we'll keep it in mind for future DA titles. In the meantime, try some of DarkAmaranth's suggestions to see if that gets rid of the issue for you.

At the very least, that hopefully offers an explanation of what's actually going on and why you're receiving the error.

Cheers,
Rob