The Hawke/conversation wheel subject is an ancient one. Some fans like it, some fans don't, but comparing it to Mass Effect is inevitable. Some people might not have liked it for the sake of being different than Origins while other make very valid points, but, to be honest, I was fine with those since they were announced. I don't mind changes as long as they are well done and done for the purpose of potencialy enhancing gameplay, or simple to search alternative solutions for the sake of experimenting and keeping the movement. I know there was a lot of wangst over it, but my point is: If the game had actually been amazing, people would most likely overlook and dismiss their complaining, because it means it would have worked as a whole. Yet, it wasn't.
I said in the op that I had mixed feelings about DA2, simply because I cannot put it in another way. The game had amazing things and terrible things almost in equal measure - there is no middle ground. But when joining the good qualities with the bad qualities, we get a mediocre game. A very sadly mediocre game that could have been much, much more than that. It didn't work as a whole.
Some inovations weren't necessarily bad. Once again, despite comparisons with Shepard, I was perfectly okay with Hawke, with the fact that he/she was voiced and with the conversation wheel. It's limiting, in a sort of way, yes, but this isn't Origins anymore, so they indeed had the right of experimenting with something new in the Dragon Age franchise (even though that might have come from Shepard's popularity with the wild crowd...). But others, like the day/night shift, I felt like I was being partially cheated. While, yes, it has some self-explanatory potential and it would feel natural, I felt that it was there almost for the sole purpose of being able to fold the few areas of Kirkwall in two. Like the few scenarios of the game were folded in a hundrer diferent places, but all happening in the same place, like a background in a play. It really cut immersion.
The problem was not Hawke. The problem was, once again and I stress, the obvious lack of development time the game had. People would be in much better terms with Hawke if the game had been good.
EA, you can't score a half-baked sequel in half the time a good game needs to develop and expect us to eat with glee everything you put in our plates. Just because you say it's awesome, that doesn't make it awesome.
Gamers are not stupid, contrary to popular belief.