Obviously when facing a hacker threat we can’t talk fully about every detail, since as I’m sure you can appreciate we don’t want to give them any advantage, but I can certainly clear up a couple of the common questions I’m seeing here.
(a) Was my credit card/CD key exposed?
As previously stated, there was no credit card information on the servers in question whatsoever… so we’re good there. We also have conclusive evidence of which specific legacy account fields were potentially exposed: username, password, email address, date of birth, and country of origin. No CD keys, and again no financial info.
(
Should I be worried that I *didn’t* get an email from Bioware?We have conclusive evidence as to which account records were potentially exposed… so as a safety precaution all of those folks were notified. If you were not notified it’s because we have no evidence to suggest your account fields were exposed. Having said that, it’s always a good idea to ensure you change your passwords on a regular basis, and given all the hacking activity currently it might be worth considering even if you weren’t notified.
© What’s happened to the legacy forums, postings etc?
We turned off public-facing access to the legacy forums for reasons of safety and expediency but are currently working on a plan to bring them back in a way that ensures your information remains safe. Look for more information on this in the near future as our plans develop.
(d) I still have questions?
As I said at the beginning we can’t publicly discuss everything we might like to, so if you still have specific questions or issues please directly contact Customer Service at 1-877-357-6007 and they will do everything in their power to help you out.
Hopefully the above clears up some of your questions/concerns. As I said in my initial post BioWare takes cyber-attacks and threats to your information very very seriously. We had to move quickly, and we appreciate your patience while we deal with this specific situation.
Aaryn Flynn
Studio GM, BioWare Edmonton
VP, Electronic Arts
Bearbeitet von Aaryn Flynn, 23 Juni 2011 - 07:35 .
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