35 réponses à ce sujet

[RiGoRmOrTiS_UK]

Hi All,

I'm no longer able to get my DLC key as the website no longer exists. I went to EA support as advised by other people in this forum (I checked forums before posting like a good boy). However this has been fruitless.

EA will not help and won't provide me with my key for the "bring down the sky" DLC. I've put a copy of the chat log here:

http://sithdynasty.c...les/chatlog.pdf

The chat is a little long at 6 pages. but I'm sure you can see I've tried anything....

Are Bioware able to do anything?   I've tried absolutly everything.

Modifié par RiGoRmOrTiS_UK, 21 juin 2011 - 10:04 .

[Gorath Alpha]

There is no Bioware Support here or anywhere. EA is all you get.

[Standing_Gopher]

I was wondering about this, as well. I'm planning on playing through ME and ME2 on PC.

[Bogsnot1]

It all comes down to which particular support rep you get. Some of them are complete muppets and claim that its impossible, others are friendly and helpful and will go the extra yard to grant you that product key. All I can advise is keep trying until you get one of the good ones.

[RiGoRmOrTiS_UK]

Tried again. no success. I'm considering resorting to the thing that cannot be mentioned...

[CorporalT4]

I just went through this same problem, immensely frustrating. But I ended up going here http://support.ea.com/app/ask and getting a rep on chat. I don't know if you talked to the same service, but she gave me a working code after I explained what was up.

[Baramon]

I too went to chat -- (twice!) -- and it was fruitless. And they both gave me the same code, saying "use this, it works -- no problem!!" and guess what? It didn't work. The download and installation instructions were very confusing at best, and once I finally got the DLC installation going, putting in the key they gave me just causes the installation/setup program to exit, saying "Installation Canceled"!  The 2nd time, the rep told me my problem would have to be "escalated" to an advisor...twenty minutes later, I just gave up, closed out the waiting-to-chat window and went back to playing ME. I am just going to forget any DLC ever existed, just play ME for the standalone game that it is, and hope that one day -- maybe -- they'll just offer it as a free add-on download. What's the point of the freakin' "key" anyway when the stupid thing is supposed to be "free & available" to everyone who bought the game.

You know, I'm starting to get a little fed up with the whole EA/Bioware/Origin thing now. I spent a month and 3 "chat" sessions, not to mention doing all my own legwork here at the BioWare forums, just getting Dragon Age II to work in the first damn place!! Now I've got to fight and scratch for a supposedly free download expansion available to "loyal" fans of the ME franchise. Why the hell isn't it just available in Origin or Steam or whatever, where you can just download it and play it?! Why the need for "activation" in the first place of a free expansion pack? Why not just make it a downloadable patch? I have never had to contact a company so many freakin' times about the stupidest crap. It shouldn't be this difficult nor this frustrating. It just ticks me off.

Modifié par Baramon, 23 juin 2011 - 11:24 .

[Baramon]

Ooooo, just found this:

http://social.biowar...1/index/1942301

Going to try it tonight (after work) to see if it fixes the problem. Got my fingers crossed!

Modifié par Baramon, 24 juin 2011 - 03:43 .

[DJRackham]

Worked for me. Just read the directions through carefully a couple of times

[Baramon]

Looks like (our) problem is 64-bit Windows 7 related, and that's what I have. Entering the code just exits the installer, but the workaround I posted a link to above is supposed to "bypass" the installation problem. Seems like EA would have "patched" its "patch" by now, but I guess it's not a priority. Can't wait to try it...stupid work... :grr:

[Baramon]

A-mazing. I got the workaround to "work", but now I find out that Bioware has had some massive data/information "breach" and now Origin doesn't work at all. I'm supposed to reset my password, only none of the links work that I've gotten (broken links) and any new ones just disappear (maybe more Bioware server overload?) I don't know. I don't think I've ever seen such incompetence on such a rampant scale. This is just ridiculous.

At least I can still run ME from direct links in my game directories, only I can't find any reference to the "Bring Down the Sky" DLC anywhere. Does anyone know how to run/access it?

[Bogsnot1]

It should show up on your galaxy map if its been installed correctly. Asteroid X57 i think it displays as.

[Baramon]

Ok, thanks, oh-mucusy-one! Here I am looking for a link, a start menu, a menu option...not like it was explained anywhere. Not like I could get any help from EA. You guys (my fellow users) have helped me a thousand times over what EA has.

Most appreciative!

[Bogsnot1]

No worries, a general hint though, is to play it as late in the game as possible, as the rewards you get to choose from are quite decent, and can be hard to obtain elsewhere in the game.

[Baramon]

This is my first playthrough of ME, so it'll be a little hard for me to tell where I'm at in the game. I'll just have to give it my best guess. Can I just wait until ME is basically over before doing BDtS? Or is that too late?

[Bogsnot1]

It will be too late. Do it after you have done Feros and Noveria and all the other main and side quests, but before you do Virmire.

[Baconspray]

The page is just gone, now I wished I had saved my DLC key code like I advised my friend to do -.-

[pyroman01]

RiGoRmOrTiS_UK wrote...

Tried again. no success. I'm considering resorting to the thing that cannot be mentioned...

I am thinking about it too but it's not like we would be stealing anyways since we did buy the game.

[AdvanceStrat]

Bogsnot1 wrote...

It all comes down to which particular support rep you get. Some of them are complete muppets and claim that its impossible, others are friendly and helpful and will go the extra yard to grant you that product key. All I can advise is keep trying until you get one of the good ones.

I just had to do this myself, and was able to have it sorted out in about 2 minutes.  So I'd say the same thing, just keep trying until you get someone that is willing to help.  Get that and you should be all set up pretty quick.

[Neoton1]

They helped me in the chat thing for like 10 mins. The person who helped me was Jane, she gave me a real code.
Hi, my name is Jane. How may I help you?
952821142: hello
952821142: how can i install
952821142: Bring down the sky
952821142: DLC
952821142: for mass effect
Jane: Okay
952821142: ?
952821142: I cant fnd a cd key or I should use the game cd key?
Jane: No need to worry,
952821142: What should I do?
Jane: Could you please provide me your EA account email id ?
952821142: my email
952821142: ?
952821142:
952821142: thats it
Jane: Thank you for providing me the requested information , now please allow me a moment so that I can gather something for
youi
952821142: ok
Jane: Please allow me some more time
952821142: No problem, I will wait
Jane: Thank you for being such a valued member of EA!. I appreciate your patience and understanding
Jane: Thank you for being on hold , Now I am going to provide you a link from where you can download the game
952821142: Download the game?
Jane: Here is the link to download the game from -

http://files.bioware...t_BDtS_ES_a.exe

Code - 0000-0000-0000-0000-0000
952821142: can you hold on for a moment?
Jane: Sure
952821142: I am trying the code.
Jane: Okay
952821142: And btw
952821142: the Mass Effect 1 site is really bad handled
952821142: I mean a lot of links are dead and they only redirect to the main bioware page...
952821142: And thanks it is installed successfully!
Jane:
It was a pleasure assisting you, and I am glad the issue you were experiencing is resolved.
Is there anything else I may help you with?
952821142: No, thanks
Jane: Thank
you for giving me an opportunity to assist you regarding your issue.
You will be receiving a Survey shortly in your email. I will appreciate
if you can take out some time and mention if I was of any help to you.
Have a great day.


952821142: Sure
952821142: Bye.
952821142:
Jane: Bye

Modifié par Neoton1, 16 juillet 2011 - 09:31 .

[Senator_MN]

Hey,
Two phone calls to EA yielded no results ("I'm sorry sir, but what you are asking is impossible!"), but just a few minutes on the EA chat got the job done. Here is the transcript of what I typed, feel free to cut and paste-I hope you get the same instant results.

TRANSCRIPT:
info: You are now ready to chat with Ritesh.
Ritesh: Thanks for contacting EA Help! My name is Ritesh how may I help you?
you: Hi
you: I recently bought and downloaded Mass Effect.
you: I am trying to register it, as directed on the EA website, but the link the EA website offers is dead and I cannot find any other way to register my game.
Ritesh: If I am not wrong you want bring down sky?
you: Yes, I need to register my game in order to an additional CD Key for the free Mass Effect DLC: "Bring Down the Sky."
Ritesh: Sure.
you: ^"in order to receive"
Ritesh: Please wait while I give you this DLC.
you: Thank you.
Ritesh: Here is the link to download the game from -

http://files.bioware...t_BDtS_ES_a.exe

Code - *****FLL-*****UU-JTN*****-W*****EX-*****J*****


you: YOU ARE A ROCKSTAR!!!!!!
Ritesh: Thank you.
Ritesh: As you are ea valuable customer I would like to provide you ***** percent diso**** code.
you: Thank you so much for your help!
Ritesh: You are welcome.

Press on my comrades and you too can "Bring Down the Sky."

[castem]

Thanks Senator_MN, you were totally right. EA Live chat took less than 5 minutes and the code they gave me worked like a charm. Thanks for the tip!

[Zaknafia]

I have had the same problem for several days in trying to register my Mass Effect. Basically I played the game for some time before abandonning it for several months, when I came back to finish it I completed "Virmire" then decided to get the DLC but encountered the same problem you guys had.

It took several attempts to get an email to EA via their poorly designed support site but today I got this response.

Dear David ,

Thank you for contacting Electronic Arts.

We would like to inform you that you can register Mass effect in official site of Bioware . We would request you to download the expansion from the below given link and use the below listed key to install it.

Here is the link to download the game from -

http://files.bioware...t_BDtS_ES_a.exe

Code - ****-****-****-****-****"

If your issue still persists , please let us know with brief description .


Hope this helps.

Best Regards,

Akanksha
Electronic Arts – World Wide Customer Experience

All I can now hope is that the installer works as I have seen posts elsewhere to sugget there are further barriers to getting my DLC running.

Z.

Modifié par Zaknafia, 10 décembre 2011 - 10:32 .

[Filthy Soil]

Yup... 10 minutes on the boards, then 10 minutes with someone on chat. problem solved.